O-Ku - Charlotte

Review summary

1. S

   Sarah

   San Diego

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our experience was just ok. Service was extremely slow. At least an hour for our food and we didn't order a lot . Cocktails were delicious but had too many of them waiting on our food . Sushi was good but nothing spectacular.
   

   O-Ku - CharlotteResponded 1 day ago

   Hi Sarah! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the cocktails and sushi, but we're sorry to hear that your experience wasn't as great as it should have been. We sincerely apologize for the long wait time and understand how frustrating it can be to wait for your meal. We're constantly working to improve our service, and your comments will help us do just that. We hope you'll consider giving us another chance in the future, and we'll strive to provide you with a quicker and more enjoyable experience next time. At Your Service, Lauren Bachar General Manager
   

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2. S

   Sarah

   Greater Boston

   38 reviews

   3.0

   38 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely interior! Food was decent - fish didn’t seem all too fresh but it was still good. Would go back for the lobster hand rolls but would probably go elsewhere for sushi itself.
   

   O-Ku - CharlotteResponded 3 days ago

   Hey Sarah! Thank you for taking the time to leave us this thoughtful review. I am glad you enjoyed the ambience and the lobster temaki (my fav thing on the whole menu), but disheartened to learn that you found the rest of the meal to be lackluster. We always strive to ensure the utmost quality of our fish, and I'm sorry that we seem to have fallen short on that for you. Your comments are valuable to us, and we will certainly take them into consideration as we continue to improve our offerings and service. Thank you again for your feedback. We will look forward to another opportunity to wow you in the future.
   

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3. J

   Justin

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greta experience, our waiter was awesome and the food was even better.
   

   O-Ku - CharlotteResponded 3 days ago

   Hey Justin! Thank you so much for taking the time to leave us this wonderful review. We are so glad your experience was excellent and that both the service and the food were to your liking. We look forward to seeing you again soon!
   

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4. A

   Ashley

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was amazing. The freshest fish in Charlotte and our server Reggie was delightful
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Ashley! Thank you so much for taking the time to leave us this rave review. And thanks for shouting out Reggie's service - we think he's amazing too! See you again soon!
   

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5. BQ

   BrifromtheQC

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Literally phenomenal. Best dinner I’ve had in a while. 10/10
   

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   O-Ku - CharlotteResponded on November 15, 2024

   Wow! Thanks for leaving such a glowing review for us, Bri. It truly means so much to us to know that it was the best dinner you've had in a while. We look forward to seeing you again soon!
   

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6. D

   Debi

   Charlotte

   14 reviews

   vip
   5.0

   14 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We celebrated a birthday and everything was simply on point! Our waiter was attentive made sure we had a great experience! Never disappointed at this restaurant.
   

   O-Ku - CharlotteResponded on November 15, 2024

   Hey Debi! Thanks for leaving us such kind words about your recent experience. You know we love a celebration and are thrilled to know that everything was on point, per usual. We look forward to seeing you again soon!
   

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7. A

   Adam

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect as always. Keep up the good work. Enjoyed the new menu but missed some of the older items. Everything was right. Thank you O-ku!
   

   O-Ku - CharlotteResponded on November 11, 2024

   Thanks for leaving us such a great review, Adam. We look forward to seeing you again soon!
   

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8. E

   Eric

   Charlotte

   29 reviews

   vip
   5.0

   29 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our edamame, avocado wrap, red dragon & potato rolls were delicious.😋 Our server, May-Ling, was very attentive.🙏🏻
   

   O-Ku - CharlotteResponded on November 10, 2024

   Hi Eric! We are so glad to know that you enjoyed your meal as well as your service! Thanks for shouting out Meiling, we think she's pretty great too. We look forward to seeing you again soon!
   

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9. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cannot say enough good things about our experience and our waitress Anastasia. We went for our anniversary and it was my first time at the restaurant and we had unbelievable customer service from the entire team, but Anastasia in particular. She was amazing and the food was just as great! Will definitely be going back
   

   O-Ku - CharlotteResponded on November 5, 2024

   Hey there! Thank you for leaving us this wonderful review! We are so glad Anastasia's service helped to make your experience to special. We look forward to seeing you both again for the next celebration!
   

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10. j

    jill

    Austin

    2 reviews

    5.0

    2 reviews

    Dined on November 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My husband and I had the pleasure of dining at O-Ku this weekend. Our server was both attentive and helpful, offering tasty cocktail and food recommendations as this was our first time visiting O-Ku. Additionally, the manager, Lauren, was excellent, checking back multiple times to ensure our experience was exceptional. With her added assistance, we were able to try a few other impressive sashimi offerings from the kitchen. Finally, we finished our meal with the foie gras and a lovely sauterne. The perfect paring to end a lovely evening. Next time we are in Charolette, we will definitely be back.
    

    O-Ku - CharlotteResponded on November 8, 2024

    Hi Jill & Kirby! It was truly a pleasure to take care of you both last week! And thank you so much for taking the time to leave us this thoughtful review. We look forward to your next visit to the Queen City!
    

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