O-Ku - Charlotte

Review summary

1. F

   Francesca

   San Francisco3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was fabulous! Couldn’t recommend O-Ku more for an evening of celebrations!! Everyone was so friendly and excited about celebrating my birthday/closing on our first house it was very sweet! Will definitely be back :)
   

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2. A

   Asher

   Charlotte3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Well they just don’t miss!! Ryan was fantastic as always!!! So welcoming fun, knowledgeable, great recommendations and just a wonderful person to talk to. We went to the bar first and I don’t know her name but she was doing the bartender thing multi tasking making drinks asking what we needed, making fantastic old fashions. We got the salmon belly nigiri and of course it slapped, I let my friend order 4 rolls and we ate them all. Amazing flavor everything super fresh. O-Ku is probably my favorite restaurant in Charlotte it’s like the four seasons gave birth to a restaurant. Always an 11/10 experience!!! I took the sage friend their a few months ago after she beat cancer, I just asked for a special dessert to celebrate…. We were waited on like we were royalty and it was all super genuine it wasn’t forced they were absolutely celebrating her new life with us. That would have been plenty but they comped the entire bill and when I say we were celebrating we we’re celebrating drinks appetizers, all of the spoons just really not worrying the tab and they comped it anyway we both got a bit teary because of the gesture. I of course tipped a huge amount to thank them, I just want everyone to know it’s a high quality establishment that is excellent at what they do but they also have huge hearts and they care!! Thank you again we will be back soon
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Asher! Thank you so much for taking the time to leave us this magnificent review. We are so glad to know that the food, service, and special touches helped to make your celebratory experience(s) so memorable. You deserve to feel celebrated and we are always up to the task. We truly look forward to seeing you again soon.
   

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3. s

   samantha VIP

   Greensboro2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing quality and always consistent. Staff is very attentive
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Samantha! Thanks for taking the time to leave us this review, it means a lot to us!
   

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4. C

   Chad VIP

   Washington DC9 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great server and the food was absolutely amazing! I had the Chef’s nigiri plater and the Fuji roll and they were both GREAT!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Chad! Thanks for taking time to leave us a wonderful review. We are so glad to know that you thought the food and service were amazing and we look forward to welcoming you back again soon!
   

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5. A

   Abigayle

   Charlotte4 reviews

   5.0

   Dined on March 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I visited Oku to celebrate 10 years together. We mentioned it to the staff when we checked in at the host stand, and had the best night and treatment. Our waiter was lovely, and everyone was so sweet to us the whole time. We were gifted a glass of champagne and that was such a nice touch. Oku has always been one of my favorite restaurants in Charlotte, but this last trip definitely secured its spot at the top of the list.
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Abigayle! We are delighted to know that the team helped to make your milestone celebration truly memorable. We are grateful for this review and look forward to seeing you again soon!
   

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6. OT

   OpenTable Diner

   Charlotte4 reviews

   4.0

   Dined on March 24, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   Been to O-Ku more times than i can count, it’s my absolute favorite sushi place in Charlotte so hopefully this was just an off day. Just had several bad items that I normally love, and granted we were dining at 8:20 on a Sunday so i do understand that it’s tough on a non-prime time evening. Edamame was greatly over cooked, to the point of being mushy and falling apart as we tried to eat it, the yellowtail carpaccio looked like it was hastily filleted, with pieces of the silvery skin left on, and then sushi rolls we got were just ok. We were super excited to try the black magic box roll, but the overly powerful fishy taste left us leaving it on the table practically untouched after that first bite. The other rolls were decent, the spider roll, red dragon, spicy tuna crunch, and the Fuji, but again just not the spectacular level that I’m accustomed to from Oku. Again really hoping this was just an off night, definitely will still be back in the future to give it another shot!
   

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   O-Ku - CharlotteResponded 7 days ago

   Thank you so much for your thoughtful and detailed feedback! We're so glad to hear that Oku is your favorite sushi spot in Charlotte, and we’re sorry to hear that your most recent experience didn't meet the usual standard you’ve come to love. We truly appreciate your understanding regarding the timing of your visit on a Sunday evening, and we will definitely take your comments into consideration to improve our food consistency. It's important to us that every dish is prepared to perfection, and your experience will help us ensure that future guests receive the top-notch quality Oku is known for. We’re looking forward to welcoming you back soon for a much better experience! Please don’t hesitate to reach out if there’s anything we can do to make your next visit special.
   

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7. B

   Bobbi VIP

   Charlotte1 review

   5.0

   Dined on March 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Madison served us. Excellent service. Host was pleasant as well. Sent the children home with a gift bag of chopsticks. :)
   

   O-Ku - CharlotteResponded 7 days ago

   Hey Bobbi! Thanks for taking the time to leave us this wonderful review. We are so glad Madison's service helped make the evening so wonderful. We look forward to welcoming you and your family back soon!
   

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8. OT

   OpenTable Diner VIP

   Charlotte2 reviews

   2.0

   Dined on March 22, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food is great and fresh! The service is not great. We had a dinner reservation at 7:15, quick to bring water but waited over 20 mins for drinks. Our food was another 30 minutes before coming out. Our server said they were running behind. Food is always great but service needs a lot of work.
   

   O-Ku - CharlotteResponded on March 23, 2025

   Hi there! Thank you for taking the time to share your feedback! We’re so glad to hear that you enjoyed the food but, I’m truly sorry to hear about the delay in service during your visit. It’s disappointing to know we didn’t meet your expectations. We understand how frustrating it can be to wait longer than expected, and this isn’t the experience we aim to provide. We’d love to have the chance to make things right on your next visit. If you would give us another opportunity to serve you better, please reach out to me directly so I can assist with your next booking. We’re confident we can provide you with the level of service you deserve, and we’ll make sure your next experience is much smoother. In Service, Lauren Bachar General Manager
   

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9. B

   Ben

   Charlotte8 reviews

   3.0

   Dined on March 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had the Omakase and it was really really good, but probably not quite worth what we paid for it. Wine parings were solid as well, but again maybe a bit over-priced.
   

   O-Ku - CharlotteResponded 1 day ago

   Hey Ben! Thanks for taking the time to leave us this thoughtful review. We're glad you enjoyed the omakase and wine pairings, and we'd be curious to know more about what aspects of the experience did not meet your expectations of value. If you'd be keen to share more details with me personally, please reach out to me directly! I'll DM you my email address. Thanks again for sharing your thoughts with us. I look forward to connecting with you! Lauren Bachar General Manager
   

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10. SK

    ShaunK

    New York City5 reviews

    5.0

    Dined on March 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love this place! Best sushi I’ve had down here and the service is unmatched.
    

    O-Ku - CharlotteResponded on March 23, 2025

    Hey Shaun! Thanks for taking the time to leave us this wonderful review. We are thrilled to know that the sushi and service is truly top-notch in your eyes. We look forward to seeing you again very soon!
    

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