OITA Soho

Review summary

1. P

   Patrick

   London

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good food. Nice location. Prices are fair for the area.
   

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2. T

   Thomas

   Milwaukee

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food excellent setting pleasant most friendly staff of our 9 day London stay excellent value
   

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3. J

   Julie

   Berkshire

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Honestly best food in china town. Served authentic, fantastic sushi and brilliant service. I’ve been four times now and wouldn’t go anywhere else.
   

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4. L

   Lucy

   London

   1 review

   5.0

   1 review

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, hard to choose because the menu was so great. Excellent service
   

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5. Y

   Yasmin Iman

   London

   1 review

   2.0

   1 review

   Dined on February 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Waitress looked and spoke in an annoyed manner like she'd rather be anywhere else but there. Miso soup was lukewarm. Asked for replacement, which was hot. Edamame slightly undercooked. Dragon roll meh. Overpriced for what it tasted like. Not somewhere I'd go again or recommend to anyone. There are way better Japanese restaurants in central London.
   

   OITA SohoResponded on February 18, 2025

   Hi Yasmin Iman, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your honesty and will use your comments to improve our service and food quality. We apologize for the lukewarm miso soup, undercooked edamame, and the overall dining experience. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future. Best regards, OITA Soho Team
   

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6. D

   David

   London

   1 review

   2.0

   1 review

   Dined on February 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food and service could be better for the price but it’s what you’d expect for the tourist part of London
   

   OITA SohoResponded on February 18, 2025

   Subject: Thank You for Your Feedback Hi David, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your comments are very important to us and will help us make improvements. We apologize for the disappointment with the food and service you received. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The OITA Soho Team
   

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7. L

   Lois

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and food. We were late but phoned ahead and OITA was very accommodating! We picked our food before we arrived and they were happy to take our order straight away. The food arrived very quickly and was delicious. The fish was fresh and tender. Gyoza were the best I've had.
   

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8. A

   Anastasia

   Caribbean

   1 review

   1.0

   1 review

   Dined on February 12, 2025

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 4

   The sashimi was not fresh, otherwise was an ok experience
   

   OITA SohoResponded on February 18, 2025

   Subject: Thank You for Your Feedback Hi Anastasia, Thank you for sharing your feedback with us. We’re sorry to hear that the sashimi did not meet your expectations. Please rest assured that we receive fresh fish deliveries daily, and we have not received any other comments regarding the freshness of our sashimi. We’re glad to hear that you enjoyed our service and atmosphere. Your feedback is invaluable to us, and we will continue to strive for the highest quality in our dishes. We hope to have the opportunity to serve you better in the future. Best regards, The OITA Soho Team
   

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9. K

   Kelly

   London

   44 reviews

   4.0

   44 reviews

   Dined on February 10, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Found a new favourite. The interior and ambience was lovely, a nice oasis from the business behind the closed door. The food was delicious and gorgeously presented. I had the spicy seafood ramen and would give it 10/10. My friend had california roll sushi and that was also very nice. Would recommend.
   

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10. M

    Miren

    Los Angeles

    1 review

    3.0

    1 review

    Dined on February 5, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Food is pretty decent, we only ended up ordering a couple of sushi dishes and some starters in the end given below service point. Service was not great, no one came to check up since we ordered our starters or even ask if we wanted to order more food especially as we were told the table was only available for 1.5hrs. After multiple times of asking someone eventually came but did not bother to clear up plates on the table. Maybe short staffed on the day but regardless no efforts made. Ambience is decent, pretty cosy with tables very close to each other.
    

    OITA SohoResponded on February 7, 2025

    Dear Mire Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food at our restaurant. However, we're very sorry that the service didn't meet your expectations. We understand how important it is to provide attentive service, and we regret that we fell short on this occasion. We appreciate your understanding that we may have been short-staffed on that day, but we will take your comments on board to ensure that this doesn't happen again. Your feedback helps us to improve, and we hope to have the opportunity to welcome you back and provide you with a better experience. Best regards, OITA Soho Team
    

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