Olivine

Review summary

1. L

   Lisa

   Houston

   10 reviews

   vip
   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Karen was a fabulous service. However prices are ridiculously high !!!
   

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2. M

   Mary

   Chicago

   15 reviews

   vip
   3.0

   15 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We were made to give a credit card prior to our dining time to guarantee payment. I find this offensive and unnecessary. The restaurant was understaffed, so service was spotty. One of us received her entree a good 10 minutes after the others. This is unacceptable in a high end restaurant such as Olivine. Overall the people in my party enjoyed their food. So just working in better service would vastly improve the dining experience.
   

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3. E

   Ernie

   Hawaii

   25 reviews

   vip
   3.0

   25 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   My wife and I went to Olivine for our first experience since the restaurant opened earlier this year. We went for lunch and have to say that we were somewhat underwhelmed at the menu and the food selections. We had the impression that it was a higher end Italian restaurant and the items that we had ordered, which was a Harvest pizza which was a mushroom pizza with mac nut pesto and goat cheese and the frito misto - deep fried squid, shrimp et ceterea. The frito misto was delicious and we enjoyed it very much. The batter on the seafood was crisp and very tasty with two side sauces for dipping. It consisted primarily of squid with very little shrimp or other fish. The restaurant itself is a pool side restaurant and looking out to the ocean and the pool areas was wonderful. It very much came off as being closer to a fast food service type of restaurant rather than a good dining experience, particularly with all of the television screens around the bar continually, showing a variety of sports programs. A large disappointment was the lack of accessibility for my wife to get into the restaurant. It appeared that were only 2 ways to get into the restaurant. The first coming from the front walk along the property in order to access it. You needed to go over a very poorly maintained walkway from the hotel past the chapel out to the main walk and then come up a ramp from the pool area. Because the walkway was in such poor repair, very rough and with holes, we asked if there was another way into the restaurant and that was the service entrance which was through a back entry that went literally through the service area of the restaurant that ended up killing any ambience from our perspective. All in all our experience was mediocre. The food was slightly better than mediocre and the cost for our meal was reasonable for what it was.
   

   OlivineResponded 1 day ago

   Aloha Ernie, It was an honor to welcome you and your wife to our restaurant. It's lovely that you enjoyed our picturesque oceanfront location; however, we're disappointed to have fallen short of your expectations overall. We value your constructive feedback, and we'll certainly discuss your accessibility insights. Serving flavorful and fresh food is always our goal, and your comments will guide us to improve going forward. We're grateful for your thoughts, and we hope to have another opportunity to change your perceptions in the future. The Olivine Team
   

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4. J

   John

   Hawaii

   4 reviews

   vip
   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Overall it was ok…service was good but enjoyed the food better at other restaurants places so probably won’t return?
   

   OlivineResponded 1 day ago

   Aloha John, It was our pleasure to serve you during your visit, but we're disappointed that our culinary offerings did not exceed your expectations. Rest assured, we will share your comments with our team as we continue making improvements. It was a pleasure having you here, and we hope you'll consider returning for a truly exceptional dining experience in the future. The Olivine Team
   

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5. A

   Alicia

   Hawaii

   95 reviews

   vip
   5.0

   95 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Holy moly! This place used to be a sad poolside restaurant like Chili’s. No more! It was absolutely amazing! I’m so glad they made this a fine dining (ish) restaurant with excellent food. Meatballs and charcoal pizza were phenomenal and the grilled salad was excellent. Yes, it’s touristy Maui prices but that’s what you expect. Lori was the best waitress!!!
   

   OlivineResponded 2 days ago

   Aloha Alicia, Thank you for joining us at Olivine Restaurant. We are pleased you enjoyed our culinary offerings, and we'll be sure to let Lori know how much you appreciated her hospitality and dedication to service. Your perfect rating is a great compliment, and we look forward to your return. The Olivine Team
   

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6. D

   Diana

   Los Angeles

   1 review

   vip
   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We recently had the chance to dine at Olivine restaurant, and unfortunately, the experience was far from pleasant. The service was incredibly poor — I didn’t even receive a plate at first and had to track down a waitress to bring one. Shortly after, she forgot about our drinks entirely. We waited another 20 minutes for her to return, only to realize she hadn’t even passed our order along to the bartender. When the food finally arrived, it was a letdown. The “hot homemade bread” had clearly been reheated in the microwave, turning stale and firm quickly, like leftover bread from the day before. As for the rest of the food, it was mediocre at best — nothing memorable or worth the price. To top it all off, we had to search for the waitress yet again just to get our check. Overall, the experience was disappointing, and the food was vastly overpriced for what we received. Definitely not a place we’d return to.
   

   OlivineResponded on November 19, 2024

   Aloha Diana, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had. This is certainly not the level of service and quality we aim to provide. Rest assured, we will share your comments with our team to ensure we are going above and beyond for our diners and meeting our high standards going forward. It was a pleasure having you here, and we hope to have another opportunity to change your perceptions in the future. The Olivine Team
   

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7. D

   Dolores

   Portland

   40 reviews

   vip
   3.0

   40 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Service was excellent. The bread and squash blossom appetizer were excellent. However the 2 pasta dishes were overpriced for what you got. The spaghetti pomodoro was better than the cacio e pepe which tasted more like flour than anything else. Just a very disappointing meal considering the price point.
   

   OlivineResponded on November 18, 2024

   Aloha Dolores, Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our friendly service, bread, and squash blossom appetizer! However, we're sorry to hear some aspects did not meet your expectations. Your comments are valuable to us, and we'll review this with our team as we work to ensure we uphold our signature quality. We appreciate your feedback and hope to have the opportunity to better serve you in the future. The Olivine Team
   

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8. G

   Gerry

   Hawaii

   5 reviews

   3.0

   5 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I ordered the grilled Italian salad, which essentially - meh. The vinaigrette dressing was overwhelming. It was a little too much for the portion that was served, and it really killed the entire plate. I could have easily ordered another. However, the server "Bri" was not quite attentive, and we just wanted to get out as soon as possible. Our dissatisfaction was reflected in her tip, which was 15%. The spaghetti pomodoro was good morning, tasty and hot. As the restaurant was near the ocean, the setting sun made for a spectacular view. I hope others will have a more pleasant dining experience.
   

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   OlivineResponded on November 18, 2024

   Aloha Gerry, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the spaghetti pomodoro and the beautiful sunset view! However, we apologize that the grilled Italian salad and vinaigrette dressing did not meet your expectations, as well as the level of service you received from Bri. We always strive for attentive service and appreciate your comments so we can work on improving that aspect of the dining experience. We hope you'll give us another chance in the future and have a much more enjoyable visit. Thank you again for your insights! The Olivine Team
   

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9. KE

   KatherineE

   Seattle

   4 reviews

   5.0

   4 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first dinner was at Olivine. The staff were warm and promptly sat us to our table. The food was great and good portions for sharing — we ordered the waygu bolognese, fennel pizza, keiki pomodoro and keiki cheese pizza. The service was attentive throughout, At the end of dinner, they surprised me with a delicious ice cream with chocolate because it was my birthday. Very thoughtful. Highly recommend.
   

   OlivineResponded on November 19, 2024

   Aloha Katherine, Thank you for joining us at Olivine! We are delighted that our delicious food offerings were perfect for sharing. Furthermore, we are thrilled that the team made your birthday celebration even more memorable with such a thoughtful surprise. Your recommendation means a great deal to us, and we look forward to hosting you again soon. The Olivine Team
   

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10. A

    A.A.A.

    Sacramento

    79 reviews

    vip
    4.0

    79 reviews

    Dined on November 6, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    Great food for a hotel anchor. Service was excellent. View probably nice during the day; dark at night, however.
    

    OlivineResponded on November 11, 2024

    Aloha A.A.A., Thank you for joining us at Olivine Restaurant! We're delighted that you enjoyed our delicious food offerings and that our remarkable staff made an excellent impression on you. It's terrific that you were able to take in the stunning views while you were here as well. It was a pleasure having you here, and we hope you'll consider returning for another outstanding dining experience in the future. The Olivine Team
    

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