Orange Hill Restaurant

Review summary

1. M

   Melody

   Orange County

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The view where we were seated at was amazing food was so so good we loved everything about this place we came for my partners birthday and it was wonderful the people here were so friendly inside is so calm and nice definitely coming back again
   

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   Orange Hill RestaurantResponded 1 day ago

   Dear Melody, We're thrilled to hear that you had such a wonderful experience at Orange Hill Restaurant. It's fantastic to know that you loved our view, food, and found our team to be friendly and welcoming. We always aim to make special occasions like birthdays even more memorable for our guests. We look forward to welcoming you back for more memorable experiences. Best Wishes, Kerri- Customer Service Manager
   

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2. A

   Andriy

   Orange County

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   they did my special request i asked for and made the experience wayy better for me and my date:)
   

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   Orange Hill RestaurantResponded 1 day ago

   Dear Andriy, we're over the moon to hear that your date had a wonderful time at Orange Hill Restaurant! It's always a pleasure to meet expectations and it seems like we hit the mark with your special request. We're glad you enjoyed the overall experience. We hope to serve you and your lovely date again soon. Thanks for your feedback! Best Wishes, Kerri - Customer Service Manager
   

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3. C

   Carely

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Everything was so delicious and beautiful!
   

   Orange Hill RestaurantResponded 1 day ago

   Thank you for the feedback, Carely, We're thrilled to hear that you had an amazing experience at Orange Hill Restaurant. We take pride in our food, service, and overall ambiance and it's great to know we hit the mark for you. We hope to welcome you back soon for another delightful dining experience! Best wishes, Kerri- Customer Service Manager
   

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4. M

   Michael

   VIP

   Orange County

   23 reviews

   3.0

   23 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Servicer was spotty at best. Wasn’t observant nor would bring refills even if asked. There were more no’s than yes’s when asked for special requests. It will be quite some time before I reserve here again.
   

   Orange Hill RestaurantResponded 1 day ago

   Dear Michael, We're sorry to hear about your recent experience at Orange Hill Restaurant. We strive to provide excellent service and it seems we fell short during your visit. We understand how frustrating it can be when your requests aren't met, and we apologize for the inconvenience. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you better in the future. Best, Kerri - Customer Service Manager
   

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5. S

   Susana

   Orange County

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Even with my reservation , we had to wait long time to be seated, more waiting to get water and longer to get the food, no candle in the cake for my daughters birthday
   

   Orange Hill RestaurantResponded 1 day ago

   Dear Susana, We're truly sorry to hear about your recent experience at Orange Hill Restaurant. It's disappointing to know that our reservation system and service did not meet your expectations, especially on such a special occasion. We understand how frustrating it can be to wait for services, especially when you're looking forward to a meal. We appreciate your patience and apologize for the inconvenience. We're taking your feedback seriously and will address these issues with our team to ensure a better experience for all our guests in the future. We hope you'll give us another chance to serve you better. Best Wishes, Kerri - Customer Service Manager
   

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6. M

   Marcus

   Orange County

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Mine and my wife’s first time, most definitely coming back but the wait time was ridiculous even with a reservation the girls checking people in didn’t know who to sit first we waited 40 min n people coming in after us got seated first and we only had 15 min left till the kitchen closed didn’t have time to really look over the menu
   

   Orange Hill RestaurantResponded 4 days ago

   Thank you for the review, Marcus. We're thrilled to hear that you and your wife enjoyed your first visit to Orange Hill Restaurant. We apologize for the wait time and any confusion about seating. We're glad that you were able to enjoy our food and service despite the unexpected circumstances. We appreciate your patience and we'll strive to improve our service timing to avoid such situations in the future. We look forward to welcoming you and your family back soon! Best regards, Kerri - Customer Service Manager
   

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7. L

   Lidia

   Los Angeles

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Overall the food was good, although it did take a while for us to receive our meals in between courses. The hostesses were rude they were snickering and condescending. The valet people were polite and friendly. Our server was polite and nice although she was not as attentive with our table considering our party size.
   

   Orange Hill RestaurantResponded 1 day ago

   Dear Lidia, We're sorry to hear about your recent experience at Orange Hill Restaurant. We always strive to provide our guests with exceptional service, and we apologize if we fell short during your visit. We appreciate your feedback regarding the service provided by our staff, and we'll certainly address this with our team. We're glad to hear that you enjoyed the food and found our staff to be polite. We hope that despite this experience, you'll give us another chance to serve you better in the future. Best Regards, Kerri- Customer Service Manager
   

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8. D

   Dana

   VIP

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience all around and our server Jessica was amazing!
   

   Orange Hill RestaurantResponded 4 days ago

   Thank you for the review, Dana. We're thrilled to hear that you had a fantastic experience at Orange Hill Restaurant. It's always a pleasure to know that our food and service met your expectations. We strive to provide our guests with a memorable experience and your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best Wishes, Kerri - Customer Service Manager
   

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9. U

   Ulysses

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time celebrating two birthdays and Maya was a wonderful server! The seafood tower was amazing and the drinks were delicious as usual
   

   Orange Hill RestaurantResponded 4 days ago

   Dear Ulysses, We're thrilled to hear that you had a great time celebrating your birthdays at Orange Hill Restaurant! It's wonderful to know that our seafood tower and drinks hit the mark for you. We always strive to make our guests' celebrations memorable, and it's heartening to hear that we succeeded. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best wishes, Kerri - Customer Service Manager
   

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10. J

    John

    Palm Springs

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food, view, service and all around environment. My wife and I visited for first time on our anniversary and were really impressed. Will be back!
    

    Orange Hill RestaurantResponded 4 days ago

    Dear John, We're thrilled to hear that you and your wife had a wonderful anniversary experience at Orange Hill Restaurant. It's great to know that you enjoyed the food, view, service, and overall environment. We strive to make every visit a memorable one, and it's always a pleasure to hear such positive feedback. We look forward to welcoming you back soon! Best Wishes, Kerri - Customer Service Manager
    

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