Orelle Birmingham

Review summary

1. L

   Lee

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic dinner with outstanding service, food and ambience
   

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2. S

   SHELLEY

   VIP

   Birmingham

   11 reviews

   4.0

   11 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service as always. However the background music (played by DJ) was a tad loud for table conversation.
   

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3. J

   Jason

   Worcestershire

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great restaurant with obviously a super view across Birmingham, but the food is really good too and the service is great
   

   Orelle BirminghamResponded 1 day ago

   Dear Jason, Thank you for your kind words! We're so glad you enjoyed the stunning views, delicious food, and great service. It means a lot to us, and we look forward to welcoming you back for another fantastic experience soon! Kindest, Orelle Management Team
   

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4. J

   James

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I absolutely loved my first visit here. I've lived in Birmingham 27 years and never seen my city from such a hight. a real thrill and a window table made it truly special especially on a clear night. Food and service in particular were impeccable
   

   Orelle BirminghamResponded 1 day ago

   Dear James, Thank you so much for your wonderful feedback! We're thrilled to hear that your first visit was such a memorable experience. Seeing Birmingham from such a height truly is special, especially on a clear night from a window table. We're delighted that you enjoyed both the food and the service, and we look forward to welcoming you back for another unforgettable evening soon! Kindest Regards, Orelle Management Team
   

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5. w

   william

   Birmingham

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service slow Accepted cash and for some ridiculous reason do not give change which silly person brought in this stupid rule
   

   Orelle BirminghamResponded 1 day ago

   Dear William, Thank you for your feedback. We’d like to clarify that we transitioned to being a cashless restaurant several months ago, and this is noted on our website. On this occasion, we did accept cash as a gesture of goodwill, but since we no longer handle cash transactions, we weren’t able to provide change. Our team made every effort to explain this beforehand, and we appreciate your understanding as we work to streamline our processes. We hope to welcome you back for a smoother experience in the future. Kindest, Orelle Management Team
   

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6. A

   Anna

   Birmingham

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was absolutely awful. The starters were brought out while we still had plates from the snacks, which hadn’t been cleared away beforehand. The starters were then plated without clearing the table properly. We had one vegan in our party, and when the waitress asked if we wanted bread, we said yes. However, it was served with non-vegan butter, and there were no vegan alternatives such as olive oil provided. We waited for well over an hour for our food, which was only the Sunday roast they were serving. When it finally arrived, all the vegetables were cold.
   

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   Orelle BirminghamResponded 5 days ago

   Dear Anna, Thank you for your feedback. I’m very sorry to hear about your disappointing experience. The issues you mentioned, from the timing of service to the lack of a proper vegan alternative and the delay with cold vegetables, fall far short of the standards we aim to provide. We are addressing these concerns with our team to ensure better coordination and attentiveness in the future. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another chance. Please feel free to reach out directly so we can ensure your next visit is exceptional. Warm regards, Orelle Management Team
   

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7. D

   Donna

   London

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Sunday lunch was not the best and expected more. Beef stringy (already sent one back due to fatty pieces served), vegetables cold, no flavour in gravy. Service poor. Disappointing.
   

   Orelle BirminghamResponded 5 days ago

   Dear Donna, Thank you for sharing your feedback. I’m truly sorry to hear that your Sunday lunch did not meet your expectations, especially given the significance of the occasion. It’s disappointing to learn about the issues with the beef, cold vegetables, and lack of flavor in the gravy, as well as the service falling short. We strive to provide a high-quality dining experience, and it’s clear we missed the mark during your visit. Your comments have been shared with our kitchen and service teams to address these shortcomings and ensure improvements are made. We greatly value your feedback and regret that we let you down on such a special day. If you choose to dine with us again, please reach out to us so we can ensure your experience is exceptional. Warm regards, Orelle Management Team
   

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8. G

   Gina

   Spain

   2 reviews

   5.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This is the first time I’ve been to Orelle. There were 6 ladies celebrating our friend’s Birthday. The food was excellent. The whole ambience of the restaurant was fabulous and Birmingham looked wonderful lit up when it went dark. Wonderful views. I would certainly come back here for a special occasion as it’s not a cheap meal out!
   

   Orelle BirminghamResponded 3 days ago

   Dear Gina, Thank you for choosing Orelle to celebrate your friend’s birthday! We’re thrilled to hear you enjoyed the excellent food, fabulous ambiance, and the stunning views of Birmingham lit up at night—it’s truly magical. We’re delighted the evening felt special for your group, and we look forward to welcoming you back for more memorable celebrations in the future! Kind Regards, Orelle Management Team
   

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9. j

   jane

   Birmingham

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely meal at lunchtime we chose the 3 course menu. Staff very attentive and quick service. Limited choice of desert and cider. View was great over Birmingham.
   

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   Orelle BirminghamResponded 3 days ago

   Dear Jane, Thank you for your kind feedback! We’re thrilled you enjoyed your lunchtime meal and the stunning views over Birmingham. It’s great to hear our staff provided attentive service and that the 3-course menu was a hit. We appreciate your comments on the dessert and cider options, and we’ll take this into consideration as we continue to refine our offerings. We look forward to welcoming you back soon! Kindest, Orelle Management Team
   

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10. L

    Linda

    Yorkshire

    4 reviews

    5.0

    4 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing views and very comfortable space. Service very attentive and some amazing flavours. The ham hock starter was incredible and the chicken dish a joy. Chocolate fondant was perfect and the accompanying ice cream a very good match. Friendly but not intrusive service. I left my phone there and the good service continued in helping me to arrange to get it back even though I live hours away.
    

    Orelle BirminghamResponded 5 days ago

    Dear Linda, Thank you for your wonderful review! We’re delighted to hear you enjoyed the amazing views, comfortable space, and attentive service. It’s fantastic to know you loved the ham hock starter, chicken dish, and the chocolate fondant—your kind words mean a lot to our team. We’re also glad we could assist in reuniting you with your phone—it’s always our aim to go above and beyond for our guests. We hope to welcome you back again soon, whether for another meal or just to enjoy the views! Warm regards, Orelle Management Team
    

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