Osteria 20

Review summary

1. E

   Emiline

   Melbourne

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lucky to get a last minute reservation. First time dining after recently moving into the area. Lively Saturday night, despite being busy we had exceptional service from our waiter. The pizzas were fantastic, quality pizza dough. The best pizza in the area. Appreciated our wine recommendation from the friendly manager. Professional service and recommend the pizzas. Thanks for a great date night, our new local.
   

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2. OT

   OpenTable Diner

   Melbourne

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   So disappointed to receive a 10% service charge on top of our bottomless bill. Don’t advertise a price if it’s not accurate. Incredibly poor service only insult to injury. Food great but you shouldn’t have to beg for a drink when you have paid a set fee.
   

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3. K

   Kourtney

   Melbourne

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Great food, no faults there and I would love to eat there again for the food alone. However, the service was very lacking. Took some time to get our orders taken and then our food took a while. We found it hard to flag down the servers to ask for desert and questions in general. When we asked for take away containers we waited for around 15 minutes and realised they forgot us. While it was busy when we got there it was quiet when we were having desert so I’m not sure if was just poor communication but service was definitely off putting.
   

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4. A

   Angela

   Melbourne

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappoints. From service to food to drinks, the quality is always high - and we go there often over the last few years. The fact it’s always great speaks volumes to the core of their operations.
   

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5. S

   Sam

   Melbourne

   1 review

   5.0

   1 review

   Dined on September 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, great location - would recommend. A solid go-to of mine for several years now.
   

   Osteria 20Responded on September 23, 2024

   Dear Sam, Thank you for taking the time to provide us with your feedback, it is greatly appreciated! We are so pleased to hear that your experience with us was worthy of 5 stars, and that we have become a go-to of yours for a while. We look forward to welcoming you back again in the near future. Kindest regards TheOsteria20ManagementTeam
   

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6. A

   Amy

   Melbourne

   1 review

   1.0

   1 review

   Dined on September 1, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   slow service, staff wasn't very attentive with drink refills. put somebody else's order on our table. didn't remake item to give to the correct table which isn't what you're meant to do.
   

   Osteria 20Responded on September 23, 2024

   Dear Amy, Thank you for taking the time to provide us with your feedback, it is greatly appreciated! It is very disappointing to receive a 1 star review from you, and to hear that your experience fell below the high standards that we expect! We take all feedback very seriously, and you can rest assured that we will be looking into this and making the necessary steps to improve. Kindest regards TheOsteria20ManagementTeam
   

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7. M

   Mandy

   Melbourne

   1 review

   1.0

   1 review

   Dined on August 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Shocking table service with too many young staff talking to each other and not looking after customers first. Won’t be back. Also very overly priced for what you get on the actual plate.
   

   Osteria 20Responded on September 2, 2024

   Dear Mandy, Thank you for taking the time to provide us with your feedback, it is appreciated! It is very disappointing to hear of your experience with us, as we take great pride in delivering the highest standards of food and service. At Osteria20 we value and admire our young team for their willingness to work hard and deliver great customer service. We appreciate that we cannot always get things perfectly, but we can assure you that this will be addressed moving forward. Kindest regards TheOsteria20ManagementTeam
   

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8. N

   Nello

   Melbourne

   1 review

   5.0

   1 review

   Dined on August 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A pleasant dining experience, good food and good service.
   

   Osteria 20Responded on September 2, 2024

   Dear Nello, Thank you for taking the time to provide us with your feedback, it is greatly appreciated! We are so pleased to hear that your experience with us was worthy of 5 stars, as our young team works extremely hard to provide the best possible service to our guests. We look forward to welcoming you back to our venue in the near future. Kindest regards TheOsteria20ManagementTeam
   

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9. OT

   OpenTable Diner

   Melbourne

   1 review

   2.0

   1 review

   Dined on July 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Poorly made dishes, terrible music. Too expensive for what it was.
   

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10. OT

    OpenTable Diner

    Melbourne

    1 review

    3.0

    1 review

    Dined on July 20, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    The atmosphere in the restaurant was not really great. Music choice more like a cocktail bar at 10pm. We had the Pasta Amatriciana and the Lasagne. Both were average dishes. Lacking flavour and the portion size far too small. Ever went home hungry from an italian restaurant? This is the place! Further to that, there is a 10% weekend surcharge which is absolutely ridiculous. You also get charged $4 each when you decide to choose sparkling water at the start, which is not mentioned! Total for 2 mains, 2 soft drinks and the sparkling water was $85!! Glad we had an entertainment voucher where we got 25% discount. Never returning back!
    

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