Outback Steakhouse - Pacific Fair

Review summary

1. C

   Caroline

   VIP

   New York City

   6 reviews

   1.0

   6 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were looking forward to going, as we have had great experiences with the US version. Service was below average. We waited 1.5 hours for our mains…. My daughter and I got a share steak but had to wait 5 minutes for plates to eat it. No dressing on the salad, one side was missed completely, we had to chase getting extra water. Not a patch on the US version. We won’t be going back.
   

   Outback Steakhouse - Pacific FairResponded today

   Dear Caroline Thank you for taking the time to share your experience with us. We're truly sorry to hear that your recent visit did not meet the high standards you expected, especially after your positive experiences with the US version. We take all customer feedback seriously, and we regret that we fell short on this occasion.We sincerely apologize for the long wait time for your main course, as well as the missing side and lack of dressing on the salad. These are certainly not the experiences we strive to provide. We also regret that our service team did not meet your expectations, and we will be reviewing the concerns you’ve raised with them directly. We truly value your feedback and hope to have the chance to welcome you back soon. Warm regards,
   

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2. S

   Sophia

   Sydney

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Actually horrendous. There were 4 of us. 2 drinks were brought to us incorrectly. One was the wrong beer and one was an alcoholic cocktail after I ordered a non alcoholic cocktail (I’m pregnant). Thank Christ I realised something wasn’t right before I drank it. When it was correctly, it was OJ and lemonade that they charged my $15 for. The service was awful. The waiter let out the biggest sigh when delivering our food, we thought he was trying to be funny but he was dead serious. This place is run by school kids with zero people skills. The food was cheap steaks and sides with premium prices. Absolutely not worth it.
   

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3. X

   Xavier

   Gold Coast

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Tavern food for the price of fine dining. Do not recommend
   

   Outback Steakhouse - Pacific FairResponded today

   Dear Xavier Thank you for sharing your thoughts with us. We're truly sorry to hear that you were disappointed with your experience. We strive to offer great value, and it’s disheartening to hear that we didn’t meet your expectations, especially regarding the quality of food compared to the price.Your feedback is invaluable, and we will certainly review your comments with our team to see where we can make improvements. We want all our guests to leave satisfied, and we take your concerns seriously.If you’re open to it, we would love the opportunity to welcome you back and provide a better experience. Thank you again for your feedback. We hope to have the chance to make things right in the future. Best regards,
   

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4. T

   Tye

   Brisbane

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience with Outback Steak house has always been great. We drive an hour least 1-2 times a year just for dinner here. We are kind of new but have been attending i believe 3 or more years in a row around this time of the year. Almost a new tradition of ours. Its been great. I look forward to keep attending. The staff are very friendly, great personalities and very prompt with service. An absolute delight. The food was quick and delicious. I think we all rolled out of there unable to eat anymore. I look forward to our next visit! Table 44. 28/12/2024
   

   Outback Steakhouse - Pacific FairResponded today

   Dear Tye Thank you so much for your wonderful review! We are absolutely thrilled to hear that Outback Steakhouse has become a tradition for you and your family. It’s always a pleasure to welcome guests like you, and we’re so happy to know that you’ve had consistently great experiences with us. We truly appreciate your kind words about our friendly staff and prompt service. We’re delighted to hear that the food was quick, delicious, and left you all satisfied! It’s feedback like yours that keeps us motivated to deliver top-notch service every time. We can’t wait to welcome you back for your next visit, and we’ll make sure Table 44 is ready for you! Thank you again for your loyalty and support. Best regards,
   

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5. L

   Leonardo

   Gold Coast

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very poor. We waited for 15mins to be seated. And then another hour for our food. During the whole time we were only waited on once. Several other customers stormed out experiencing the same.
   

   Outback Steakhouse - Pacific FairResponded today

   Dear Leonardo Thank you for sharing your feedback with us. We are genuinely sorry to hear about the delays and lack of service during your visit. Waiting for 15 minutes to be seated and an additional hour for your food is completely unacceptable, and we sincerely apologize for the frustration this caused you. We take your concerns seriously, and we will be addressing the issues with both our front-of-house team and kitchen staff to ensure that we can deliver the level of service and efficiency our guests deserve. It’s concerning to hear that other customers were also dissatisfied, and we’ll be taking steps to improve the experience for all. Warm Regards
   

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6. E

   Ella

   Gold Coast

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The quality of customer service and food has gone to crap since new management has taken over.
   

   Outback Steakhouse - Pacific FairResponded today

   Dear Ella Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent experience did not meet the standards you’ve come to expect from us. We take your concerns seriously, especially regarding the quality of both the food and customer service. We are committed to providing a positive experience for all of our guests, and we apologize that we fell short during your visit. Your comments will be shared with our management team, and we will take steps to address the issues you raised. Best regards,
   

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7. L

   Lisa

   Gold Coast

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Steak burnt on outside, med to rare inside Sent back as ordered well done Came back overcooked burnt and dry, no sauce as ordered and no toppings on potato Sent back again, came back with no sauce still Gave up So disappointing as we are regulars there, terrible meal and service Be quite awhile until we get back there!
   

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8. J

   Jess

   Queensland

   1 review

   4.0

   1 review

   Dined on December 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Would definately go back. Food was great and the steak was cooked well.
   

   Outback Steakhouse - Pacific FairResponded 7 days ago

   Dear Jess Thank you so much for your kind words! We’re thrilled to hear you enjoyed your meal, especially the steak! It’s always wonderful to know that our guests had a great experience with both the food and service. We look forward to welcoming you back for another delicious meal soon. Thanks again for your feedback! Best regards,
   

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9. S

   Sarah

   Gold Coast

   6 reviews

   1.0

   6 reviews

   Dined on December 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   As previous regulars of the Pacific Fair location, we were deeply disappointed with our experience today. From the moment we were seated, the service was appalling. After waiting 15 mins with no assistance, I had to get up to find someone to take our order. The staff member, Ibrahim, showed no interest in serving us, was rude, and didn’t smile once. We had to ask for complimentary bread, which took over 30 minutes to arrive—despite following up twice and kept being told it was still in the oven, as my mother, a diabetic, was feeling unwell. It eventually came after our starters were already served. We requested colouring pencils and pages for our two children but were met with annoyance. Ibrahim claimed the printer was uncooperative, never updated us, and I had to find another staff member, who reluctantly handed me a single page to be shared between my kids. Throughout the meal, no one checked on our table of eight. I had to repeatedly get up to request drink refills and assistance, despite the restaurant being quiet with staff standing around. The final frustration came when paying. The girl at the desk was rude and dismissive about the VIP card, rolling her eyes and raising her voice when I asked why it was still on the app if no longer accepted. When I asked for a manager, she made it clear she was annoyed by my request and rolled her eyes in full view when telling Taylor I had requested to speak to her. We spent over $400 for what was meant to be a relaxing family dinner for our son’s second birthday and left feeling appalled. I would have received better service at Maccas. The only positive was Byron, a server who was attentive, professional, and genuinely cared about our experience. Byron should be training others to show them what exceptional customer service actually is, he wasn’t even our server. This location urgently needs better management and improved customer service standards to match what we’ve come to expect from Outback over the past 15 years.
   

   Outback Steakhouse - Pacific FairResponded on December 21, 2024

   Dear Sarah N, Thank you for your valuable feedback, and we sincerely apologize for the disappointing experience. We deeply regret that the service and attention you received fell short of expectations. We understand how frustrating it was for you and your family, especially on such a special occasion. We take your concerns seriously and will address the issues with our team, focusing on improving wait times, communication, and overall service quality. We’re glad Byron made a positive impact, and we’ll use his example to better train our staff. We truly appreciate your loyalty and hope to restore your trust in us soon. I'm really sorry for your recent dining experience, I would like to offer a $100 voucher for your next dining. Warm regards,
   

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10. A

    Andrew

    Gold Coast

    1 review

    5.0

    1 review

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service and food was excellent and our server Ibrahim was very attentive and helpful. The Manger also came round to check on us and when we told her we were missing a side she got us three to fix the problem. I have no hesitation on giving the 5 star rating, we were treated like Kings and Queens throughout our dining experience.
    

    Outback Steakhouse - Pacific FairResponded on December 21, 2024

    Here's a 800-character response to the positive review: Dear Andrew, Thank you for sharing your wonderful feedback! We’re thrilled to hear that you had such a positive experience with us. Ibrahim’s attentive service and the manager’s quick action to resolve the missing side reflect the level of care we strive to provide. We're so happy to know you felt like royalty throughout your meal. Your 5-star rating means the world to us, and we truly appreciate your kind words. We look forward to welcoming you back for another exceptional dining experience! Warm regards,
    

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