Outback Steakhouse - Pacific Fair

Review summary

1. R

   Ray

   Gold Coast

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   For a venue situated at a major shopping precinct, fair to expect on a Saturday they would be geared for walk ups post 5pm. Far from it. Have frequented this particular venue several times over the Years. It’s not a patch on its historical self. Was told we can seat on the balcony but must vacate within 1 hour. Agreed as we are there to eat. 15 minutes and not one wait staff engaged. Decided to ‘book’ online while on premises. Shown to another table, nothing much changed, 10 minutes in we seemed forced to use the QR order app. Spirits seemed like plain mixers. IE watered down. Ribs were dry and pitiful. Salad - not words. Deserts were pretty good. Departed 1 1/2 hours after and pretty another to see our original balcony table that we were told ‘ 1 hour’ was still free. If you’re looking for a disappointing meal that’s cost twice what it’s worth these days. This is the place. We won’t be back until there is news they bought it back to its former glory.
   

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2. S

   Sean

   Gold Coast

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   There was one other table of guests when we were seated by the manager. No water given once seated (this came 40 mins later after the meals) I had to go and ask for someone to come and take the orders after 15mins waiting. Ordered entrees and mains which all arrived at the same time after 30 mins, steaks were meant to be medium rare, one was so well done you couldn't cut it, the other was well done but managed to have a few pieces. Would never go back, very average for a STEAKHOUSE!
   

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3. A

   Amy

   Gold Coast

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Byron was fantastic, he was so polite and helpful. He made my birthday dinner memorable and fun! The service and the food was amazing and fast. Will definitely come again!
   

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4. L

   Leisa

   Gold Coast

   1 review

   4.0

   1 review

   Dined on February 21, 2025

   1. Overall 4
   2. Food 1
   3. Service 3
   4. Ambience 4

   Food isn’t the same we used to dine here all the time . Portion sizes have dropped and the chicken was served raw
   

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5. C

   Carl

   Naples

   2 reviews

   2.0

   2 reviews

   Dined on February 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Came here expecting the same food quality and service we have come to expect from many visits to the Outback outlets in the USA. While the pricing is similar, nothing else compares. The steaks were bland, vegetables very over cooked and the tiny sweet potato was baked within an inch of its life. The service was poor, not necessarily the waiting staff fault, they were young and appeared inexperienced and under trained. I would not recommend
   

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6. I

   IVANNA

   Sydney

   1 review

   4.0

   1 review

   Dined on February 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good we recommend Well placed Nice staff For family
   

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7. S

   Sarah

   Cambridge

   3 reviews

   3.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Poor service, average food. Left with our mains and never asked if we needed/wanted any more drinks or deserts, wasn’t even busy - disappointing.
   

   Outback Steakhouse - Pacific FairResponded on February 17, 2025

   Dear Sarah, Thank you for sharing your feedback. We're truly sorry to hear that your recent experience didn’t meet your expectations. Providing excellent service and quality food is our top priority, and it’s disappointing to learn that we fell short during your visit. We sincerely apologize for the lack of attention you received regarding drinks and dessert, and we will make sure to address this with our team to ensure this doesn’t happen again in the future. Your experience is important to us, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance to provide the service and dining experience you deserve. Best Regards, Cheremie
   

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8. S

   Silvia

   Gold Coast

   2 reviews

   4.0

   2 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very busy evening due to being Valentine’s Day. Our steaks were a little overcooked but as I mentioned the staff were very busy
   

   Outback Steakhouse - Pacific FairResponded on February 17, 2025

   Dear Silvia Thank you for sharing your feedback, especially during such a busy time on Valentine’s Day. We’re sorry to hear that your steaks were overcooked, and we truly appreciate your understanding given how hectic the evening was. We’re always working to improve, and we’ll make sure to pass along your comments to the kitchen team. We hope to welcome you back soon for an even better experience! Best regards, Cheremie
   

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9. D

   Donna

   Gold Coast

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Poor is an understatement. We had a dinner reservation for 6:45 and waited in a lineup for 20 minutes. Then had to find a waiter to come to out table to take our order of drinks and food an hour later we checked with the waiter on our order and he told us he will check on it. With still no drinks we asked for some water. The waiter then brought us one side salad. We had a sip of our water and walked out. This was the worst experience I’ve ever had dinning out and will not ever return to this restaurant. Very poorly managed.
   

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   Outback Steakhouse - Pacific FairResponded on February 17, 2025

   Dear Donna Thank you for sharing your experience, and we're truly sorry to hear about the challenges you faced during your visit. What you described does not reflect the standard of service we strive to provide, and we deeply regret that we did not meet your expectations. We understand your frustration with the wait time and lack of attention from our staff, and we apologize for the poor experience. Your feedback is invaluable, and we will be addressing these issues with our team to ensure this does not happen again. We truly hope you’ll reconsider and give us another chance to provide the level of service and dining experience you deserve I would like to offer $100 voucher on your next visit please email us back to rectify this issue. Best regards, Cheremie
   

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10. B

    Bruno

    Gold Coast

    1 review

    1.0

    1 review

    Dined on February 14, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Unfortunately, my experience at this Outback was extremely disappointing. I planned a special dinner for Valentine’s Day, but the service and food quality were far below expectations. The fries arrived cold and dry, and we had to ask multiple times just to get service. Our drinks took too long to arrive, and some were even forgotten. The worst part was trying to order cocktails and repeatedly hearing “just a moment,” only for no one to show up for over 10 minutes. I understand that Valentine’s Day is a busy occasion, but the restaurant was clearly unprepared to handle the demand. The service was chaotic, and the experience was frustrating. I have been to other Outback locations, and the standard is completely different. We left extremely disappointed and with no desire to return.
    

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    Outback Steakhouse - Pacific FairResponded on February 17, 2025

    Dear Bruno Thank you for sharing your experience, and we sincerely apologize for the disappointing evening you had with us. We truly regret that your special Valentine’s Day dinner didn’t meet your expectations. Cold food, slow service, and missing drinks are absolutely not the standard we aim to provide.We completely understand your frustration, especially given the high volume of guests on that day. However, that doesn’t excuse the service issues you encountered. We truly appreciate your feedback and hope you’ll reconsider visiting us again. We’d love the opportunity to provide you with the experience you expected from Outback. I would like to offer you a $100 voucher on your next visit please email us back to rectify this issue. Best regards, Cheremie
    

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