Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. J

   Janet

   Atlanta Metro

   15 reviews

   3.0

   15 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   It’s such a beautiful facility and has amazing ambience. A great place to go have drinks. The food is pretty mid and pretty expensive. The crowd was thin… We were a bit surprised. I think they need to add a little bit more variety to the appetizers… Last time I was there I felt it had a more diverse menu.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded today

   Dear Janet, Thank you so much for your detailed review. We are so grateful for your business and feedback. I apologize for not meeting your expectations overall. Thank you for mentioning our successes and the areas that we can improve upon. I have noted your suggestions for where we can do better. Thank you again for your patronage. We would love to see you again in the future for another opportunity to impress you. Sincerely, Ashley Castillo Director of Food & Beverage
   

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2. J

   Jose

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Nice place and good service.. If you are a smoker, don’t go, despite being a terrace they don’t allow smoking 👎
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 3 days ago

   Dear Jose, Thank you for your compliments, and we hope to serve you again. Best, Ashley Castillo Director of Food & Beverage
   

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3. M

   Maury

   VIP

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Food and service were very disappointing, especially the food. 
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 4 days ago

   Dear Maury, I’m so sorry we disappointed you; I assure you that we value having you as our guest. I would like to learn more about your experience, and I'm at your service if you would like to discuss this in more detail. Sincerely, Ashley Castillo Director of Food & Beverage
   

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4. k

   karyn

   VIP

   Atlanta Metro

   85 reviews

   5.0

   85 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After reading so many negative reviews we still wanted to give this a try. Our experience was impeccable from the attentive service to the tasty food. The space is beautiful inside and out and we will definitely be back! We appreciated the optional valet parking as well. Seems they’ve worked out the kinks and the staff were all friendly and professional. The only complaint was an unenforced dress code. Business attire is not workout wear, tennis shoes and baseball caps…. We made the effort and felt unappreciated.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 6 days ago

   Dear karyn, We love hearing patrons say that they would join us again! We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon! Best, Ashley Castillo Director of Food & Beverage
   

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5. K

   Ketty

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La carta es un poco reducida pero aún así la comida es muy buena, volveré en esta semana con mi familia 💕
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear Ketty, Five-star reviews are awesome! Thanks for taking the time to drop us some positive feedback. We hope to welcome you back soon for another exceptional meal. Best, Ashley Castillo Director of Food & Beverage
   

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6. T

   Tawana

   Detroit

   1 review

   1.0

   1 review

   Dined on December 16, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Came to take a friend out to dinner for her birthday after this place was recommended by a friend and this experience fell flat. It was not busy at all but our server was slow and absent . Menu is extremely limited and really needs a revamp. The signature drinks were not a hit and the small plates bites were the only highlight . We ended up leaving right after appetizer and having to find dinner elsewhere Definitely not a pleasant experience
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 17, 2024

   Dear Tawana, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry for the unpleasant visit and we hope you will consider a return for a much better experience. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. M

   Maribeth

   VIP

   San Francisco

   7 reviews

   1.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had a reservation at 5:15 so we could attend a show at the arena next door at 7:00. It took 45 minutes to get our drink. We then ordered brought food another 45 minutes. They forgot one of our four meals and one dinner came with the wrong protein. Service was horrendous. We went to front desk and manager and bar to try to get drinks our food. Food was very pretty average. Do not recommend.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 21, 2024

   Dear Maribeth, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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8. P

   Paul

   VIP

   Atlanta Metro

   53 reviews

   5.0

   53 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service, and views. A bit loud but in keeping with that night’s concert.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 16, 2024

   Dear Paul, This is excellent! We are thrilled to hear that you had a nice time with us at Overstory. I am ecstatic that our food, view, and service all left a lasting impression on your visit. Come back and see us again soon! Best, Ashley Castillo Director of Food & Beverage
   

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9. OT

   OpenTable Diner

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Seafood tower was a rip off! Food was very ordinary for the price and ambience. Overall was very disappointing!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 14, 2024

   Dear Anonymous, We strive to ensure our customers leave satisfied, so I apologize that you did not enjoy our food or the ambiance. Your feedback is important to us, and we take it into account as we continually evaluate our offerings. We hope you will give us another chance to provide you with a more positive experience on a future visit. Sincerely, Ashley Castillo Director of Food & Beverage
   

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10. F

    Foster

    VIP

    Atlanta Metro

    5 reviews

    3.0

    5 reviews

    Dined on December 13, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    Service was great, drinks were alright for the value, food definitely needs better execution.
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 14, 2024

    Dear Foster, Thank you for taking the time to provide your feedback. Your comments are valuable in helping us to serve our guests better. I’m pleased to hear that you enjoyed our drinks and service, but I'm sorry that our food did not meet your expectations. Your insights highlight both our strengths and areas where we can improve, and we appreciate your input as it drives positive change. Thank you again for sharing your review. Best, Ashley Castillo Director of Food & Beverage
    

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