Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. A

   Amber

   Atlanta Metro

   4 reviews

   vip
   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Beautiful views and a gorgeous restaurant.But the level of service and experience left you asking yourself…..what is going on here? There are multiple staff and bar tenders, but is anyone actually on the clock. It almost felt like the game “Not It”. As for the food…it is very flavorful but the flavor is repetitive. The apps have the same sauces as the main course. Extremely small menu, I would imagin this is for efficiency but I am in NO rush to return. This is a real bummer given it’s location and beauty. I would love to add it to our list of weekly date night spots but it is too frustrating to watch a lovely settling go to waste.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded today

   Dear Amber, We apologize sincerely for our lapse in service and efficiency. Our goal is always to make the customer happy, and we clearly missed the mark with your visit. I'm sorry we did not meet your expectations, and I thank you for your feedback. We will be addressing these issues with the entire staff. Thank you for your business, and we hope you will return so we can offer you the dining experience you deserve. Sincerely, Ashley Castillo Director of Food & Beverage
   

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2. I

   Insha

   Atlanta Metro

   7 reviews

   vip
   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   It’s a very nice place. The food could be better. But they make up for it with a friendly staff and the ambience. One of the unique places outside of the perimeter area
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear Insha, We love hearing patrons say that they enjoyed their time with us! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Ashley Castillo Director of Food & Beverage
   

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3. A

   Arlene

   Memphis

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   My birthday celebration was amazing! The ambiance was great, the cocktails and food was very good and the service was outstanding! Will definitely visit again.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear Arlene, Happy birthday to you! Thank you so much for your kind review and recommendation. It is lovely to hear that you had a nice meal with us on your special day. I am so glad that our service, food, and ambiance combined for a tremendous experience! Best, Ashley Castillo Director of Food & Beverage
   

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4. S

   Sachiho

   Miami

   1 review

   4.0

   1 review

   Dined on November 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food was AMAZING!! Everything from the drinks, appetizers to entree. I took my best friend there for her birthday dinner. We made reservations and had a table, therefore having a server, the service was not the best. It took about 5-10 minutes just to get waters to the table, after that it took another 10-15 minutes to get our food orders taken and we were informed the kitchen was closing soon so around the 10 minute mark we started to get nervous. It was SOO loud, the way sound travels in there was insane. It’s a nice, semi fine dining experience(minus the service, more so the atmosphere and food/drinks) but super loud. The outside seating area was lovely.
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 22, 2024

   Dear Sachiho, Thank you for choosing us for the birthday celebrations. While I'm glad you enjoyed amazing food, I'm very sorry you found our service lacking. We value your feedback highlighting our successes and areas for improvement, as it allows us to monitor and improve the dining experience. For this reason, we hope to serve you again for a flawless meal. Best, Ashley Castillo Director of Food & Beverage
   

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5. K

   Katanga

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome restaurant. Super clean and many seating options. Definitely a must visit.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 20, 2024

   Dear Katanga, Thank you for taking the time to leave us this wonderful review. We are thrilled to hear that our clean restaurant and comfortable seating contributed to a great experience. It was a pleasure to host you, and we look forward to welcoming you back soon. Best, Ashley Castillo Director of Food & Beverage
   

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6. A

   Amari

   Miami

   5 reviews

   5.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing date vibes! We had a great time. Appetizers & Cocktails only.
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 18, 2024

   Dear Amari, Thank you for coming in for a date night! We are ecstatic that you had a nice time with us. I am so happy to hear that you were pleased with your appetizers and cocktails. Come back and see us again soon for another awesome meal! Best, Ashley Castillo Director of Food & Beverage
   

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7. R

   Rashawn

   New York City

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice place for a date or to gather with friends and family.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 1 day ago

   Dear Rashawn, We appreciate your five-star recommendation and hope to serve you again. Best, Ashley Castillo Director of Food & Beverage
   

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8. J

   Janet

   Atlanta Metro

   14 reviews

   3.0

   14 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Service was decent and the ambience is beautiful. It’s an amazingly beautiful restaurant, but the food was pretty average. My salmon was good, but no one asked what temperature I wanted it so it was mediumeWell. My friend got shrimp and grits and said they were really salty without a lot of flavor. Maybe stick with the rooftop bar… Their menu is limited, but it’s very tasty.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 13, 2024

   Dear Janet, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our beautiful ambiance and great service. However, I apologize that our food did not meet your expectations, and we have taken note of your comments. It was a pleasure to host you, and we hope to welcome you back in the future for a better experience. Best, Ashley Castillo Director of Food & Beverage
   

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9. R

   Regina

   Atlanta Metro

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I love the ambiance. Nice view of the city. We'll be back again.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 11, 2024

   Dear Regina, We are passionate about delivering an exceptional experience to our valued customers. Your positive review is a source of immense joy for us, and we are honored to have had the opportunity to serve you. We eagerly anticipate welcoming you back soon. Thank you! Best, Ashley Castillo Director of Food & Beverage
   

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10. A

    Alvin

    Atlanta Metro

    1 review

    3.0

    1 review

    Dined on November 9, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    The atmosphere was awesome, but that's where my good experience ended. The menu was way too limited and overpriced. If they get the menu right, Overstory would be a slam dunk! I don't think I'll return.
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 11, 2024

    Dear Alvin, Thank you for your feedback. We strive for excellence, so I regret to hear that we fell short this time around. Thank you for mentioning our incredible atmosphere. I apologize that you were not pleased with our menu offerings, and I noted this comment. We would love another chance to impress you in the future! Sincerely, Ashley Castillo Director of Food & Beverage
    

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