Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. T

   Tawana

   Detroit

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Came to take a friend out to dinner for her birthday after this place was recommended by a friend and this experience fell flat. It was not busy at all but our server was slow and absent . Menu is extremely limited and really needs a revamp. The signature drinks were not a hit and the small plates bites were the only highlight . We ended up leaving right after appetizer and having to find dinner elsewhere Definitely not a pleasant experience
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 4 days ago

   Dear Tawana, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry for the unpleasant visit and we hope you will consider a return for a much better experience. Sincerely, Ashley Castillo Director of Food & Beverage
   

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2. M

   Maribeth

   VIP

   San Francisco

   7 reviews

   1.0

   7 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had a reservation at 5:15 so we could attend a show at the arena next door at 7:00. It took 45 minutes to get our drink. We then ordered brought food another 45 minutes. They forgot one of our four meals and one dinner came with the wrong protein. Service was horrendous. We went to front desk and manager and bar to try to get drinks our food. Food was very pretty average. Do not recommend.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded today

   Dear Maribeth, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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3. P

   Paul

   VIP

   Atlanta Metro

   53 reviews

   5.0

   53 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service, and views. A bit loud but in keeping with that night’s concert.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear Paul, This is excellent! We are thrilled to hear that you had a nice time with us at Overstory. I am ecstatic that our food, view, and service all left a lasting impression on your visit. Come back and see us again soon! Best, Ashley Castillo Director of Food & Beverage
   

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4. OT

   OpenTable Diner

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Seafood tower was a rip off! Food was very ordinary for the price and ambience. Overall was very disappointing!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear Anonymous, We strive to ensure our customers leave satisfied, so I apologize that you did not enjoy our food or the ambiance. Your feedback is important to us, and we take it into account as we continually evaluate our offerings. We hope you will give us another chance to provide you with a more positive experience on a future visit. Sincerely, Ashley Castillo Director of Food & Beverage
   

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5. F

   Foster

   VIP

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Service was great, drinks were alright for the value, food definitely needs better execution.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear Foster, Thank you for taking the time to provide your feedback. Your comments are valuable in helping us to serve our guests better. I’m pleased to hear that you enjoyed our drinks and service, but I'm sorry that our food did not meet your expectations. Your insights highlight both our strengths and areas where we can improve, and we appreciate your input as it drives positive change. Thank you again for sharing your review. Best, Ashley Castillo Director of Food & Beverage
   

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6. M

   McKenzie

   Western NC

   2 reviews

   4.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Honestly the perfect place for a drink before a concert at gas south! The vibe is top notch and the drinks were fabulous. It is really expensive for what it is, and the food is just okay. But really convenient and a great atmosphere!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear McKenzie, Thank you for visiting us before your concert. We appreciate serving you and value your feedback. We hope to see you again for a five-star experience. Best, Ashley Castillo Director of Food & Beverage
   

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7. A

   Andrea

   Atlanta Metro

   5 reviews

   4.0

   5 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The ambiance at Overstory is an upgrade from any ordinary chain restaurant but the menu does not match the scaled up atmosphere. The menu is plain and not much is on the plate. I had two empanadas from a shareable menu but it was barely enough for one. The salad was good but the extra charge for four shrimp was a bit much. Their cocktails are delicious and worth the fare. Generally speaking, the menu has room for improvement.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on December 7, 2024

   Dear Andrea, We are glad you enjoyed your overall experience with us. Thank you for your kind words regarding our ambiance and cocktails. I have noted your comments regarding our menu and will consider them as we continually look to improve our restaurant. Thank you for visiting and for taking the time to write us a review. We hope to see you again another time. Best, Ashley Castillo Director of Food & Beverage
   

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8. A

   Amber

   VIP

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Beautiful views and a gorgeous restaurant.But the level of service and experience left you asking yourself…..what is going on here? There are multiple staff and bar tenders, but is anyone actually on the clock. It almost felt like the game “Not It”. As for the food…it is very flavorful but the flavor is repetitive. The apps have the same sauces as the main course. Extremely small menu, I would imagin this is for efficiency but I am in NO rush to return. This is a real bummer given it’s location and beauty. I would love to add it to our list of weekly date night spots but it is too frustrating to watch a lovely settling go to waste.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 30, 2024

   Dear Amber, We apologize sincerely for our lapse in service and efficiency. Our goal is always to make the customer happy, and we clearly missed the mark with your visit. I'm sorry we did not meet your expectations, and I thank you for your feedback. We will be addressing these issues with the entire staff. Thank you for your business, and we hope you will return so we can offer you the dining experience you deserve. Sincerely, Ashley Castillo Director of Food & Beverage
   

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9. I

   Insha

   VIP

   Atlanta Metro

   7 reviews

   4.0

   7 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   It’s a very nice place. The food could be better. But they make up for it with a friendly staff and the ambience. One of the unique places outside of the perimeter area
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 25, 2024

   Dear Insha, We love hearing patrons say that they enjoyed their time with us! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Ashley Castillo Director of Food & Beverage
   

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10. A

    Arlene

    Memphis

    1 review

    5.0

    1 review

    Dined on November 23, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    My birthday celebration was amazing! The ambiance was great, the cocktails and food was very good and the service was outstanding! Will definitely visit again.
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on November 25, 2024

    Dear Arlene, Happy birthday to you! Thank you so much for your kind review and recommendation. It is lovely to hear that you had a nice meal with us on your special day. I am so glad that our service, food, and ambiance combined for a tremendous experience! Best, Ashley Castillo Director of Food & Beverage
    

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