Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. T

   Timothy

   Atlanta

   2 reviews

   1.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Booked a room at this hotel for Valentine’s Day specifically to have dinner at Overstory. The seating arrangement was too close to another party and even a group when it was plenty of space, the Valentine’s Day menu was rushed and the food was warm. Whoever decided to mix passionfruit and chimichurri did not fully think it through. I wouldn’t go back to overstory. Maybe people go for vibes and drinks but even the drink was gross, year Margarita Sister, Maria? No bueno
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 1 day ago

   Dear Timothy, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope you will consider a return visit for a better experience in the future. Thank you for choosing to dine with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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2. N

   Nicholas

   Atlanta

   4 reviews

   5.0

   4 reviews

   Dined on February 13, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The atmosphere and ambiance are on point. We didn't try the food, but the drinks are great. Watch out though because the bartender makes them strong. So strong they snuck up on my girl and after 2 we had to call it a night. Great place, great experience, will definitely be back.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on February 14, 2025

   Dear Nicholas, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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3. P

   Preeti

   Atlanta

   6 reviews

   4.0

   6 reviews

   Dined on February 8, 2025

   1. Overall 4
   2. Food 1
   3. Service 4
   4. Ambience 4

   Beautiful ambiance. We eent for drinks so did not eat there. We were on our Anniversary Feb. 8th around sunset. Hostess at reception was friendly and even took pictures of us at the open patio great service on her part!!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 5 days ago

   Dear Preeti, Thank you for taking the time to leave us this review. We are thrilled to hear that our amazing service and ambiance made for a great experience. It was a pleasure to host you, and we hope to welcome you back again soon. Best, Ashley Castillo Director of Food & Beverage
   

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4. L

   Laura

   VIP

   Atlanta

   16 reviews

   3.0

   16 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Beautiful restaurant but service not up to par. Waited 25 minutes for 2 cocktails and the restaurant was not busy.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on February 9, 2025

   Dear Laura, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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5. L

   Lyles

   Atlanta

   2 reviews

   3.0

   2 reviews

   Dined on January 29, 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   If you don’t have a reservation don’t bother. There were plenty of open tables, bar seats and lounge areas. We were directed to sit in the “lounge” which was largely open seating. No assigned server despite many staff members milling about. No one approached our table, we sat for 20 minutes then left without ever being spoken to.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 30, 2025

   Dear Lyles, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Ashley Castillo Director of Food & Beverage
   

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6. s

   sharon

   VIP

   Atlanta

   61 reviews

   5.0

   61 reviews

   Dined on January 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Anika was our greeter when we got to the restaurant we lobbed it she made us feel welcome it was our first time there it was my husbands birthday we will definitely be back please Anika is a keeper!!!!!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 30, 2025

   Dear sharon, We welcome all compliments, but it is especially nice to hear you praise Anika. She truly breathes hospitality and makes us a great place to enjoy a martini. We appreciate your review, and we hope to serve you again soon. Best, Ashley Castillo Director of Food & Beverage
   

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7. R

   Roxanne

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The ambiance and jazz music were incredible, and the biscuits were top tier. However, the experience fell short as my steak was overcooked twice, leaving me unable to enjoy a proper meal. While the setting was beautiful, the food quality and service missed the mark for a satisfying dining experience.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 28, 2025

   Dear Roxanne, Thank you so much for your feedback. We are thrilled to hear that you enjoyed our biscuits and ambiance. However, I apologize for the lapses with your food. I have noted your comments and will be sure to address them with our team. We would love to welcome you back again soon for a much-improved meal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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8. H

   Henry

   VIP

   Atlanta

   6 reviews

   5.0

   6 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Most hotel restaurants are in the just OK to good category. This Westin hotel property restaurant is in the fantastic category. It’s a beautiful restaurant with an amazing wrap around patio. The menu is unique, the food and craft cocktails are  superb. I would frequent this restaurant, even if I was not staying at the hotel. 
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 26, 2025

   Dear Henry, Wow, this is exactly what we strive for. We love knowing that our food, drinks, and atmosphere already have you planning your next visit. We enjoyed serving you and look forward to your return. Thank you for choosing us. Best, Ashley Castillo Director of Food & Beverage
   

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9. T

   Theresa

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Service was a ten out of ten. Ambiance was perfect for a date night.
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 5, 2025

   Dear Theresa, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Best, Ashley Castillo Director of Food & Beverage
   

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10. S

    Shareef

    Atlanta

    1 review

    5.0

    1 review

    Dined on January 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great time and experience. Great ambiance and beautiful views
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on January 13, 2025

    Dear Shareef, We are delighted you have enjoyed your dining experience and look forward to serving you again. Thank you for the kind feedback. Best, Ashley Castillo Director of Food & Beverage
    

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