Palm & Ivy

Review summary

1. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Food was average noise level kind of loud there was only two options on the dessert menu this was at 7:30 on a Saturday would definitely not recommend this place to save your money!
   

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2. M

   Michael VIP

   Cleveland14 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fish and chips were quite good. Three nice filets and the unique baked lightly fried are very good. The vodka martinis are a small pour could be a fuller glass.
   

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3. d

   deborah

   Treasure Coast4 reviews

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We have frequently sought out P&I for our dining out experiences. I have to say that tonight was disappointing. This won't prevent us from trying it again, but...it certainty did put a negative light to the establishment.
   

   Palm & IvyResponded 7 days ago

   Thank you for your honest feedback and for being a loyal guest at Palm & Ivy. We’re truly sorry that your experience didn’t meet expectations this time. That’s not the impression we want to leave, and we’d love the chance to make it right. We appreciate you giving us another try, and we hope your next visit will be the five-star experience you deserve. If there’s anything specific we can do to improve, please feel free to share—we’re always looking to do better! Looking forward to welcoming you back soon. 💛✨
   

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4. MO

   MOKitty VIP

   Philadelphia35 reviews

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Service was slow and although we ordered drinks and appetizers we waited very long to order dinner. Confusion over whether they had the fresh catch left. Ultimately 3 of the 6 ordered the black grouper which was $20 more than the halibut on the menu. $60 seems rather ridiculous for the fresh catch. Would have appreciated knowing that in advance. Steak Frites was ok.
   

   Palm & IvyResponded 7 days ago

   Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t up to expectations, especially regarding the wait time and pricing transparency. We completely understand how frustrating that can be and appreciate you bringing it to our attention. We’ll be sure to review this with our team to improve communication and ensure a smoother dining experience in the future. Your insights help us get better, and we truly hope you’ll give us another chance to provide the exceptional service and food we strive for. We appreciate your support and hope to welcome you back soon. 💛✨
   

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5. JK

   JoanneK

   Greater Boston20 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu is very diverse and there is something for everyone. The food was excellent. All the server staff were great.
   

   Palm & IvyResponded 7 days ago

   Thank you for the 5-star review! ⭐️ We're so glad you had a great experience at Palm & Ivy. We can't wait to welcome you back again soon! 😊✨
   

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6. D

   Don

   Charleston10 reviews

   4.0

   Dined on March 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We have dined there several times and the service has always been great. The food has been very good but not great. Each time there seems to be something wrong. Last week my short rib was room temperature and a bit dry. (Some pan jus would have helped)My friends French fries were not hot. They had run out of Sancere. Again, not a big deal but taken together not the mark of a good restaurant. Then there is the atmosphere. Every area is brightly lit, I guess they like it that way, I find it off putting. A few embellishments on the patio would be a nice addition.
   

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7. A

   Abra VIP

   Chicago3 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Palm & Ivy has great potential but the service is slow and our food arrived cold. The staff was wonderful about reheating our soup and entres but still a mystery why this happened as the restaurant was not crowded. We'll give it another chance. Great wine selection, gracious staff and cozy yet still sophisticated atmosphere,
   

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8. B

   Barbara West

   Cleveland6 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a lovely restaurant with VERY good food and an upscale ambiance. We ate on the patio and it was delightful. They've decorated it so that you feel like you're in a garden, even thought you're next to a parking lot. Their Happy Hour has a lot of very reasonably priced options, including fine wines and a large selection of appetizers.
   

   Palm & IvyResponded 7 days ago

   Thank you for the wonderful review! 🌿✨ We're so glad you enjoyed the ambiance and had a delightful experience on the patio. It’s great to hear you loved the food and Happy Hour selections! We look forward to welcoming you back for another great visit soon. Cheers! 🥂😊
   

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9. C

   Cheryl

   Nashville2 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the Parmesan grouper and was excellent . My husband had steak frites and he was very happy . Service was excellent. We ate in main dining room was a bit noisy for us , so next time will sit on patio area .
   

   Palm & IvyResponded 7 days ago

   Thank you for the great review! 😊 We're so happy you enjoyed the Parmesan Grouper and Steak Frites—great choices! 🍽️ It’s wonderful to hear the service was excellent. Next time, the patio will be ready for a more relaxed experience. We can’t wait to have you back! 🌿✨
   

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10. j

    john VIP

    Chicago43 reviews

    4.0

    Dined on March 2, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    very nice. good food and service. enjoyed. not conversation friendly. drinks are decent but a little on the high side
    

    Palm & IvyResponded on March 3, 2025

    Thank you for dining with us and for your feedback! We're glad to hear you enjoyed the food and service. We understand that a great dining experience includes a comfortable atmosphere for conversation, and we appreciate your input. We also take note of your thoughts on our drinks and will keep that in mind as we continue to refine our offerings. We hope to welcome you back again soon!
    

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