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Paloma- Van Aken, Shaker Heights, OH

Paloma- Van Aken

4.5
4.5
22 Reviews
$31 to $50
Mexican

Make a reservation

2 people
9:30 p.m.
Booked 4 times today
  • Neighbourhood gem
  • Good for special occasions
  • Good for business meals
Paloma opened in 2022 in The Van Aken District by Carl Quagliata and Zach Ladner’s Q&L Hospitality.
Paloma has been led by two remarkable young women who have been part of the Q & L Hospitality family for more than a decade. Alyssa Ladner serves as the General Manager, overseeing the front of house and the beverage program. She collaborates closely with Chef de Cuisine Ky’tana Bradley, who manages the kitchen.
Originally launched as a casual taco concept in 2022, Paloma has transformed over the past two years into something much more sophisticated. While tacos remain available at the bar, our dinner menu now showcases a selection of artfully crafted appetizers, main courses, and desserts, with steaks being a highlight. Our inspiration comes from the diverse flavors, ingredients, and techniques of Latin America.
The goal at Paloma is simple: give people the best food and the best service that we can in a space that can only be described as transformative.

Order delivery or takeout

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    Mexican, Latin / Spanish, Steakhouse
  • Hours of Operation
    Brunch Sat, Sun 10:30 am–3:00 pm Dinner Mon–Sat 5:00 pm–9:30 pm
  • Phone number
    (216) 465-1336
  • Dress code
    Smart Casual
  • Neighbourhood
    Shaker Heights
  • Cross Street
    Farnsleigh and Walker
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access

What 22 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on recent ratings
  • 4.5Food
  • 4.6Service
  • 4.7Ambience
  • 4.2Value

NoiseModerate

Loved For

  • Cleveland / Akron / Canton

    Neighbourhood gem

  • Cleveland

    Neighbourhood gem

Review summary

AI-generated from verified diner reviews
Paloma-Van Aken impresses with its "amazing food" and "attentive service." The newly renovated interior adds to the "comfortable ambiance," making it perfect for family outings. While some dishes like the short-rib tacos and churrasco steak are "delicious," others may vary in spice levels. Despite occasional service hiccups, the overall dining experience is "terrific."

22 Reviews
  1. Kyle

    Cleveland

    3 reviews

    4.0

    3 reviews

    Dined on December 14, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was great! My wife and I were very impressed with our meal and the service. We had the guacamole, Brussels, and ribeye. Food was amazing and highly recommend!

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  2. Eugene

    Cleveland

    37 reviews

    2.0

    37 reviews

    Dined on December 13, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    Not a great experience overall. Our table was very dirty when we sat down, it seemed like they didn't wipe it down beforehand so we had to ask our server twice to clean it. The music in the dining room is to loud to have a normal conversation. The food is so so. The guacamole bar with Smoked Cauliflower is excellent, however the Alaskan Black Cod is terrible, it was so fishy that we barely touched it. We mentioned it to our server and all we got is a shrug. Friends of ours ordered couple things - grilled octopus (they indicated it was excellent) but shrimp ceviche was not good. Not sure if it was an off night but this was definitely off. Not a place I could recommend.

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  3. Lora

    Cleveland

    20 reviews

    5.0

    20 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We never been here before. We li e super close and decided to take a gamble with an open time for a table. The service was excellent and the food was so good. The portions are huge!! Tj Dow side the dessert menu was lacking but Mitchell’s ice cream was outside their door!! We will be back!!

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  4. farrel

    Cleveland

    19 reviews

    5.0

    19 reviews

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The remodeled Paloma is great. Steakhouse vibe. Great menu choices. We plan to be back often.

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  5. Susan

    VIP

    Cleveland

    10 reviews

    5.0

    10 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great server, great queso fundido and guacamole, churrasco steak delicious- and a bargain for great steak to boot!

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  6. Jeffrey

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely wonderful! Food is great, service was awesome. Only gripe is you cannot order some of the bar menu items in the restaurant part.

    1 person found this helpful

  7. Marilyn

    VIP

    Cleveland

    18 reviews

    5.0

    18 reviews

    Dined on November 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was amazing. Very unique flavor combinations. We are going back again this week.

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  8. OpenTable Diner

    Cleveland

    2 reviews

    1.0

    2 reviews

    Dined on November 10, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1
    Literally the worst birthday ever. There was a slight issue with the reservation, and they were able to adjust and seat 2 extra guests. Even so, we were to be seated in the overflow area away from the regular diners both before and after the adjustment in seating, leaving us to feel like pariahs, to be hidden from view. My wife’s steak was ordered rare, it showed up to the table almost medium well. We sent it back. By the time they got the replacement to her, the party was almost finished. The steak was raw in the center. Rare is not raw. My wife, trying to make the best out of a situation ate the bits that were edible, because at that point, what else could be done. Dinner was over. There was no fix that could be rendered at that point that would be acceptable. When we tried to explain that we shouldn’t have been made to pay for her meal, they refused a refund saying that we were taking it home. We offered to leave it behind instead of taking it home to feed to our dogs. They said that wasn’t an acceptable solution either. Overall this birthday dinner was nothing short of disappointing. We won’t be back, even though my own steak was amazing.
    Paloma- Van AkenResponded on November 11, 2024
    Hi Zoe, OpenTable assigns tables based on the number of guests in your party, it was not our intent to have your party feel like pariahs. I am sorry your wife did not like her steak. When the first steak was presented your wife requested a new one be cooked as rare as possible. The kitchen prepared a new steak as quickly as they could and upon receiving the new steak your wife said that it was exactly what she was looking for to both the manager and server. At no point did she express disappointment in her second steak until after the check was presented. Had she said anything when asked, we would have been happy to remedy the situation. Unfortunately, the aggressive tone and cursing from her once the check was presented were not appreciated and weren't helpful in resolving the issue.

    1 person found this helpful

  9. Jessica

    Denver

    4 reviews

    4.0

    4 reviews

    Dined on November 9, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Overall great experience. The steak could’ve been crispier on the outside and preferably not cut. The guacamole wasn’t anything special. The brisket added to guac was ok. The short ribs amazing. The sauce with steak very good. Cauliflower too spicy. Brussels were amazing. Very loud. Fun place, nice ambiance. Service was pretty good. A little slow but good.

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  10. Bridgette

    VIP

    Cleveland

    5 reviews

    3.0

    5 reviews

    Dined on October 31, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 3
    Bring back the old Paloma. We enjoyed ourselves but tacos only at the bar? Not family friendly

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FAQs

Paloma- Van Aken offers takeout which you can order by calling the restaurant at (216) 465-1336.

Paloma- Van Aken is rated 4.5 stars by 22 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
9:30 p.m.
Booked 4 times today

Order delivery or takeout

Google Map for Paloma- Van Aken

20041 Walker Rd, Shaker Heights, OH 44122

Additional information

  • Cross Street
    Farnsleigh and Walker
  • Neighbourhood
    Shaker Heights
  • Hours of Operation
    Brunch Sat, Sun 10:30 am–3:00 pm Dinner Mon–Sat 5:00 pm–9:30 pm
  • Price
    $31 to $50
  • Cuisines
    Mexican, Latin / Spanish, Steakhouse
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, Weekend Brunch, Wheelchair Access
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  • Terms of Use
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  • Cookie Preferences
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