Paloma Venice

Review summary

1. A

   Alyssa

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great atmosphere and service, beautiful plants and lighting, and the food was good and not overpriced for LA.
   

   Paloma VeniceResponded today

   Thank you so much for your lovely review, Alyssa! We’re thrilled you enjoyed the atmosphere, the warm service, and our little green haven of plants and lighting—it’s all crafted with care to make your visit special. So glad you loved the food, too! We can’t wait to welcome you back for another delightful experience.
   

   Is this helpful?

   Report
2. D

   Deborah

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice dinner pre show at Pacific Resident Theatre. Service and food was great and it was a very nice environment to catch up with friends.
   

   Paloma VeniceResponded 2 days ago

   Thank you for sharing your experience, Deborah! We're so happy to hear you enjoyed a delicious pre-show dinner with us. Great food, great service, and catching up with friends in a cozy environment—it doesn’t get much better than that. We can’t wait to welcome you back for another evening out soon!
   

   Is this helpful?

   Report
3. C

   Craig

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Prices a bit high for what it is, but overall recommended
   

   Paloma VeniceResponded 2 days ago

   Thank you for your kind words about our food and service, Craig! We’re very glad you could enjoy your experience. We appreciate your feedback about the pricing and will take it into consideration as we strive to offer the best value for our guests. Your recommendation means a lot to us, and we hope to see you again soon, Craig!
   

   Is this helpful?

   Report
4. SC

   SimoneC

   London

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's such a cool place and the food is excellent.
   

   • 

   Paloma VeniceResponded 2 days ago

   Thank you for your kind words, Simone! We're delighted to hear you enjoyed the food and atmosphere. It was an absolute pleasure to host you, and we look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. H

   Heather

   Los Angeles

   17 reviews

   3.0

   17 reviews

   Dined on December 4, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food and ambience are fantastic but it felt like they were trying to scoot us out the door from the moment we arrived. And as they were closing they literally asked us to leave - no grace period. I think maybe hire people who enjoy their job more and aren’t trying to scoot somewhere else so customers don’t have to feel that urgency too…
   

   Paloma VeniceResponded on December 7, 2024

   Thank you for sharing your experience with us, Heather. We’re so glad to hear you enjoyed the food and ambiance, as we strive to make those aspects truly memorable for our guests. However, we’re genuinely sorry to hear that you felt rushed during your visit. Your feedback is incredibly valuable to us, and we’ll use it to improve moving forward. We’ll work with our service team to ensure all guests feel welcome and relaxed, even as we approach closing time. Hospitality is our main priority, and we’ll address this with our staff to ensure it doesn’t happen again. We’d love the chance to make it up to you. If you're willing, we'll reach out directly to see if you’d like to share more details or plan another visit—we’d be happy to welcome you back and give you the experience you deserve!
   

   Is this helpful?

   Report
6. B

   Boise

   New York City

   19 reviews

   3.0

   19 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   When you are paying over $30 for a small plate of seafood pasta I don't think it is too much to ask for very fresh seafood instead of rubbery old seafood. Chicken Schwarma waas better (spreads, dips, salad and pita good, but chicken a bit dry, cold and underwhelming.
   

   Paloma VeniceResponded on November 29, 2024

   Thank you for sharing your feedback, Boise. We’re truly sorry to hear that your experience did not meet your expectations, especially with the seafood pasta and the chicken shawarma. Providing fresh, flavorful dishes is a top priority for us, and we apologize if this wasn’t reflected during your visit. Your comments about the food are concerning, and we’ll be addressing this with our kitchen team to ensure we maintain the high standards we strive for. We're pleased to hear you enjoyed some of the dinner, but we’d love the chance to turn this into a more well-rounded experience for you. Again, I apologize sincerely for you time with us, Boise, and will be reaching out soon to arrange a better experience for you. We’d be grateful for the opportunity to make things right!
   

   Is this helpful?

   Report
7. A

   Alexis

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time! A special thank you to Jonathan for our experience!!
   

   Paloma VeniceResponded on November 27, 2024

   Thank you so much for your thoughtful words, Alexis! We're thrilled to hear you had an amazing time. We'll be sure to pass along your thanks to Jonathan—he’ll be delighted to know he made your experience extra special. We hope to see you again soon!
   

   Is this helpful?

   Report
8. F

   Fabiana

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Enjoyed this restaurant way more than I anticipated to. Yummy food, good vibes, and attentive service. Would go back.
   

   Paloma VeniceResponded on November 27, 2024

   Thank you so much for your positive words about our restaurant, Fabiana! We are so happy to hear that we could exceed your expectations, and that we could check all the boxes of what makes a night out something special. Thank you so much again, Fabiana, and we cannot wait to host you again!
   

   Is this helpful?

   Report
9. P

   Peter

   VIP

   Los Angeles

   16 reviews

   5.0

   16 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great creative menu and outstanding delicious meal.
   

   Paloma VeniceResponded on November 27, 2024

   Thank you so much for your kind words, Peter! We're so excited to hear you enjoyed our menu and appreciated our Chef's creative mind, and we're very glad to hear you found the meal outstanding and delicious. Your feedback truly means a lot to us, and we look forward to serving you again soon!
   

   Is this helpful?

   Report
10. J

    Jeffrey

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on November 22, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Great service, food was very good. A bit pricey, with one of those annoying 3% "benefits" surcharges. Our waiter did confirm the restaurant provides health coverage. But no other benefits. Lovely semi-outdoor patio. Great place when you want atmosphere, service and the ability to socialize with your companions.
    

    Paloma VeniceResponded on November 23, 2024

    Thank you for sharing your feedback, Mr. Jeffrey! We're thrilled you enjoyed our service, the quality of our food, and the atmosphere of our semi-outdoor patio—it's wonderful to hear it added to your experience. We understand your concerns about the 3% benefits surcharge and appreciate your understanding of its purpose. It helps us provide health coverage for our staff, which is an important part of supporting our team. Your comments about transparency are noted, and we’ll continue striving to make this clear to our guests. We hope to welcome you back soon for another enjoyable visit. Thank you again for dining with us!
    

    Is this helpful?

    Report