Paloma Venice

Review summary

1. C

   Cheryl

   VIP

   Los Angeles

   14 reviews

   1.0

   14 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Very seldom do I give a negative review- the server was very nice but the food was horrible- tomato and burrata type salad- tomatoes were overly ripe or mushy; gnocchi and pesto was the worst- gnocchi was doughy and the pesto was thick and lumpy- flavorless. Too many other good choices of restaurants in Los Angeles- will never go back.
   

   Paloma VeniceResponded today

   Thank you for your feedback, Cheryl. We’re truly sorry to hear that your experience didn’t meet your expectations. While we’re glad you found the service friendly, we regret that the dishes you ordered weren’t up to standard. Your concerns about the dishes mentioned are important to us, and we’ll address them with our kitchen team to ensure better quality. We appreciate you bringing this to our attention and hope to have the chance to make things right in the future. We would love to remedy this situation, so please reach out so as to arrange a better experience. I look forward to hearing from you, Cheryl!
   

   Is this helpful?

   Report
2. R

   Rcas310

   VIP

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice! Not too busy and great vibe
   

   Paloma VeniceResponded today

   Hi Rob! Thank you so much for taking the time to leave such a kind review, and we are absolutely thrilled to hear you enjoyed our vibe and restaurant. We hope we're able to host you again sometime soon!
   

   Is this helpful?

   Report
3. A

   Alyssa

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great atmosphere and service, beautiful plants and lighting, and the food was good and not overpriced for LA.
   

   Paloma VeniceResponded 7 days ago

   Thank you so much for your lovely review, Alyssa! We’re thrilled you enjoyed the atmosphere, the warm service, and our little green haven of plants and lighting—it’s all crafted with care to make your visit special. So glad you loved the food, too! We can’t wait to welcome you back for another delightful experience.
   

   Is this helpful?

   Report
4. D

   Deborah

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice dinner pre show at Pacific Resident Theatre. Service and food was great and it was a very nice environment to catch up with friends.
   

   Paloma VeniceResponded on December 21, 2024

   Thank you for sharing your experience, Deborah! We're so happy to hear you enjoyed a delicious pre-show dinner with us. Great food, great service, and catching up with friends in a cozy environment—it doesn’t get much better than that. We can’t wait to welcome you back for another evening out soon!
   

   Is this helpful?

   Report
5. C

   Craig

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on December 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Prices a bit high for what it is, but overall recommended
   

   Paloma VeniceResponded on December 21, 2024

   Thank you for your kind words about our food and service, Craig! We’re very glad you could enjoy your experience. We appreciate your feedback about the pricing and will take it into consideration as we strive to offer the best value for our guests. Your recommendation means a lot to us, and we hope to see you again soon, Craig!
   

   Is this helpful?

   Report
6. SC

   SimoneC

   London

   4 reviews

   5.0

   4 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's such a cool place and the food is excellent.
   

   • 

   Paloma VeniceResponded on December 21, 2024

   Thank you for your kind words, Simone! We're delighted to hear you enjoyed the food and atmosphere. It was an absolute pleasure to host you, and we look forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. H

   Heather

   Los Angeles

   17 reviews

   3.0

   17 reviews

   Dined on December 4, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food and ambience are fantastic but it felt like they were trying to scoot us out the door from the moment we arrived. And as they were closing they literally asked us to leave - no grace period. I think maybe hire people who enjoy their job more and aren’t trying to scoot somewhere else so customers don’t have to feel that urgency too…
   

   Paloma VeniceResponded on December 7, 2024

   Thank you for sharing your experience with us, Heather. We’re so glad to hear you enjoyed the food and ambiance, as we strive to make those aspects truly memorable for our guests. However, we’re genuinely sorry to hear that you felt rushed during your visit. Your feedback is incredibly valuable to us, and we’ll use it to improve moving forward. We’ll work with our service team to ensure all guests feel welcome and relaxed, even as we approach closing time. Hospitality is our main priority, and we’ll address this with our staff to ensure it doesn’t happen again. We’d love the chance to make it up to you. If you're willing, we'll reach out directly to see if you’d like to share more details or plan another visit—we’d be happy to welcome you back and give you the experience you deserve!
   

   Is this helpful?

   Report
8. z

   zaynah

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Paloma is always a go to for me, favorite restaurant in Venice. Very delicious food and drinks. Never disappoints!
   

   Paloma VeniceResponded today

   Thank you so much for your kind words, Zaynah! We're so happy to be your go-to spot in Venice and glad you enjoy our food and bar. It’s always a pleasure to have you, and we can’t wait to host you again sometime soon!
   

   Is this helpful?

   Report
9. B

   Boise

   New York City

   19 reviews

   3.0

   19 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   When you are paying over $30 for a small plate of seafood pasta I don't think it is too much to ask for very fresh seafood instead of rubbery old seafood. Chicken Schwarma waas better (spreads, dips, salad and pita good, but chicken a bit dry, cold and underwhelming.
   

   Paloma VeniceResponded on November 29, 2024

   Thank you for sharing your feedback, Boise. We’re truly sorry to hear that your experience did not meet your expectations, especially with the seafood pasta and the chicken shawarma. Providing fresh, flavorful dishes is a top priority for us, and we apologize if this wasn’t reflected during your visit. Your comments about the food are concerning, and we’ll be addressing this with our kitchen team to ensure we maintain the high standards we strive for. We're pleased to hear you enjoyed some of the dinner, but we’d love the chance to turn this into a more well-rounded experience for you. Again, I apologize sincerely for you time with us, Boise, and will be reaching out soon to arrange a better experience for you. We’d be grateful for the opportunity to make things right!
   

   Is this helpful?

   Report
10. A

    Alexis

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on November 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an amazing time! A special thank you to Jonathan for our experience!!
    

    Paloma VeniceResponded on November 27, 2024

    Thank you so much for your thoughtful words, Alexis! We're thrilled to hear you had an amazing time. We'll be sure to pass along your thanks to Jonathan—he’ll be delighted to know he made your experience extra special. We hope to see you again soon!
    

    Is this helpful?

    Report