Paloma Venice

Review summary

1. S

   Sarah

   VIP

   New York City

   14 reviews

   4.0

   14 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Great aesthetic. Food is overpriced for the quality / portions.
   

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2. M

   Melanie

   VIP

   Orange County

   13 reviews

   1.0

   13 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   The restaurant is lovely and has a nice ambiance but it fell short from there. We were there celebrating my daughters 16th bday which I added to our reservation notes. We were initially taken to a terrible, cold and draft table that was too large for 3 people. We asked to move and without an issue was moved to a warmer more appropriate table for 3. We ordered hummus and pita - not much bread for the amount of pita so asked for more bread, it was a charge. The hummus was fine but the meatballs were great, recommend them. We ordered the skirt steak which was undercooked to the preference provided. We orders two pasta dishes, one boulinase was great but the penne came out as a watery mess - it was awful to look at, and tasted as poor. Not sure what happened but I think the pasta maybe not properly strained. She asked to replace it with something with vodka sauce and that came out as something that seemed cheese sauce driven. I also assumed that for a bday there would have been some fanfare with a candle or a little dessert but nada. Obviously never guaranteed but disappointing that her birthday wasn’t acknowledged. The worst part was the my older daughter suggested a lovely Italian restaurant and I was dead set on trying Paloma and the whole thing was underwhelming.
   

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3. K

   Kyle

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The vibe was there but the food was ok… pricey menu for little portions. But all in all not a bad spot for brunch and drinks with friends
   

   Paloma VeniceResponded 6 days ago

   Hi Kyle, We appreciate your feedback and are glad you enjoyed the vibe. We strive to provide high-quality dishes and a great experience, but we’re sorry if the portions and pricing didn’t meet your expectations. We’ll take your comments into consideration as continue to grow and improve. Thank you very much for your review, and we hope to serve you again, Kyle!
   

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4. O

   Ovi

   Los Angeles

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Me and my wife were there last night, had a great time. The dips were awesome , the fish was out of this world, portions were great. SERVICE was kind, friendly and informative , the manager even came out to see that everything is good, we actually had a nice conversation with him as well. On top of that, the alcoholic beverages were out of this world . Definitely coming back to try other things on the menu.
   

   Paloma VeniceResponded 6 days ago

   Hi Ovi, Wow, that’s quite the glowing review! We’re thrilled to hear you and your wife had such a fantastic experience, from the food to the service and even the drinks. We take pride in the standards of service we uphold and are so appreciative for your words. We’d love to have you back—hopefully, your next visit lives up to this one, Ovi!
   

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5. B

   Brandon

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great Service , Great Food & Great ambience. Enjoyed it very well! Will gladly come back to Paloma restaurant!
   

   • 

   Paloma VeniceResponded 6 days ago

   Hi Brandon, We're stoked that we were able to hit all the marks during your visit! Your positive words mean the world to us. It was truly a pleasure to serve you and we hope we get another chance to do so soon!
   

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6. M

   Marcella

   Los Angeles

   11 reviews

   4.0

   11 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Best thing about Paloma is the ambiance. Beautiful setting, great vibe. Food expensive and good, not great. Servers seemed confused. Very noisy. Might try it again for brunch.
   

   Paloma VeniceResponded 6 days ago

   Hi Marcella, Thank you for your honest feedback. We’re so glad you enjoyed the ambiance at Paloma, but we’re truly sorry to hear that your experience with the food and service didn’t quite meet expectations. We appreciate your patience and will certainly look into improving our team’s coordination to ensure a smoother dining experience. We’d love the chance to welcome you back for brunch and hope to provide a visit that exceeds your expectations. Please don’t hesitate to reach out if there’s anything we can do to make your next experience even better!
   

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7. C

   Claudia

   VIP

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on January 26, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 3

   The food is just okay—nothing exceptionally good or stands out. The ceviche was not fresh.
   

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8. M

   Monica

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on January 18, 2025

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 4

   Service was slow. My order got messed up and the food was not that good for the price paid. Vibe was nice kinda of loud.
   

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9. N

   Nahid

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and very well presented, The service was great, they were late with our drink and the manager compensated us. Overall I really enjoyed and recommend it to everyone, I had brunch there and it was perfect 👍👍💕
   

   Paloma VeniceResponded on January 6, 2025

   Thank you for your thoughtful review, Nahid! We're delighted you enjoyed the delicious food, beautiful presentation, and overall experience. We apologize again for the delay with your drink but are happy the manager could make it right. It’s wonderful to know your brunch was perfect, and we truly appreciate your recommendation. We look forward to welcoming you back soon!
   

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10. J

    Jason

    Las Vegas

    1 review

    2.0

    1 review

    Dined on January 1, 2025

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 2

    Came for NYE. DJ did not read the crowd and played his own pre-planned set. There were absolutely no seats to sit around. There were VIP roped tables but yet there were no VIP reservation info on OpenTable. The host was the worst. She went on the microphone and started a breathing exercise with the crowd at 10:30pm. Who does this at an NYE party? Lol anyway, bartenders deserved credit, otherwise the event organizing needed a lot more experience.
    

    Paloma VeniceResponded on January 4, 2025

    Hi, Jason. First off, thank you for attending our event to begin with as we know you could've been anywhere else and the fact you chose us is most appreciated! Our DJ curated a set to appeal to a wide audience, though we understand musical preferences can vary, and I apologize it didn't suit your taste. VIP reservations were communicated on other platforms and requested via phone, but we’ll work on making that clearer moving forward. The breathing exercise was intended as a fun, lighthearted moment to engage the crowd, though we understand it might not have been everyone’s cup of tea. Thank you for your kind words of praise for our bartenders, and we’ll use your input to improve future events. Thank you, Jason and Happy New Year!
    

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