Paloma Venice

Review summary

1. H

   Heather

   Los Angeles

   17 reviews

   3.0

   17 reviews

   Dined on December 4, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food and ambience are fantastic but it felt like they were trying to scoot us out the door from the moment we arrived. And as they were closing they literally asked us to leave - no grace period. I think maybe hire people who enjoy their job more and aren’t trying to scoot somewhere else so customers don’t have to feel that urgency too…
   

   Paloma VeniceResponded on December 7, 2024

   Thank you for sharing your experience with us, Heather. We’re so glad to hear you enjoyed the food and ambiance, as we strive to make those aspects truly memorable for our guests. However, we’re genuinely sorry to hear that you felt rushed during your visit. Your feedback is incredibly valuable to us, and we’ll use it to improve moving forward. We’ll work with our service team to ensure all guests feel welcome and relaxed, even as we approach closing time. Hospitality is our main priority, and we’ll address this with our staff to ensure it doesn’t happen again. We’d love the chance to make it up to you. If you're willing, we'll reach out directly to see if you’d like to share more details or plan another visit—we’d be happy to welcome you back and give you the experience you deserve!
   

   Is this helpful?

   Report
2. B

   Boise

   New York City

   19 reviews

   3.0

   19 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   When you are paying over $30 for a small plate of seafood pasta I don't think it is too much to ask for very fresh seafood instead of rubbery old seafood. Chicken Schwarma waas better (spreads, dips, salad and pita good, but chicken a bit dry, cold and underwhelming.
   

   Paloma VeniceResponded on November 29, 2024

   Thank you for sharing your feedback, Boise. We’re truly sorry to hear that your experience did not meet your expectations, especially with the seafood pasta and the chicken shawarma. Providing fresh, flavorful dishes is a top priority for us, and we apologize if this wasn’t reflected during your visit. Your comments about the food are concerning, and we’ll be addressing this with our kitchen team to ensure we maintain the high standards we strive for. We're pleased to hear you enjoyed some of the dinner, but we’d love the chance to turn this into a more well-rounded experience for you. Again, I apologize sincerely for you time with us, Boise, and will be reaching out soon to arrange a better experience for you. We’d be grateful for the opportunity to make things right!
   

   Is this helpful?

   Report
3. A

   Alexis

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time! A special thank you to Jonathan for our experience!!
   

   Paloma VeniceResponded on November 27, 2024

   Thank you so much for your thoughtful words, Alexis! We're thrilled to hear you had an amazing time. We'll be sure to pass along your thanks to Jonathan—he’ll be delighted to know he made your experience extra special. We hope to see you again soon!
   

   Is this helpful?

   Report
4. F

   Fabiana

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Enjoyed this restaurant way more than I anticipated to. Yummy food, good vibes, and attentive service. Would go back.
   

   Paloma VeniceResponded on November 27, 2024

   Thank you so much for your positive words about our restaurant, Fabiana! We are so happy to hear that we could exceed your expectations, and that we could check all the boxes of what makes a night out something special. Thank you so much again, Fabiana, and we cannot wait to host you again!
   

   Is this helpful?

   Report
5. P

   Peter

   Los Angeles

   16 reviews

   vip
   5.0

   16 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great creative menu and outstanding delicious meal.
   

   Paloma VeniceResponded on November 27, 2024

   Thank you so much for your kind words, Peter! We're so excited to hear you enjoyed our menu and appreciated our Chef's creative mind, and we're very glad to hear you found the meal outstanding and delicious. Your feedback truly means a lot to us, and we look forward to serving you again soon!
   

   Is this helpful?

   Report
6. J

   Jeffrey

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, food was very good. A bit pricey, with one of those annoying 3% "benefits" surcharges. Our waiter did confirm the restaurant provides health coverage. But no other benefits. Lovely semi-outdoor patio. Great place when you want atmosphere, service and the ability to socialize with your companions.
   

   Paloma VeniceResponded on November 23, 2024

   Thank you for sharing your feedback, Mr. Jeffrey! We're thrilled you enjoyed our service, the quality of our food, and the atmosphere of our semi-outdoor patio—it's wonderful to hear it added to your experience. We understand your concerns about the 3% benefits surcharge and appreciate your understanding of its purpose. It helps us provide health coverage for our staff, which is an important part of supporting our team. Your comments about transparency are noted, and we’ll continue striving to make this clear to our guests. We hope to welcome you back soon for another enjoyable visit. Thank you again for dining with us!
   

   Is this helpful?

   Report
7. E

   Evita

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our dinner tonight. It was perfect. Great waiter and service. The food was yummy and love the ambience.
   

   Paloma VeniceResponded on November 22, 2024

   Thank you so much for your kind words, Evita! We're thrilled to hear you enjoyed your dinner, the service, and the ambiance. It means a lot to us when our guests have such a positive experience. We hope to see you again soon for another great evening!
   

   Is this helpful?

   Report
8. R

   Ronald

   Los Angeles

   16 reviews

   vip
   5.0

   16 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I are locals and we had tried Paloma shortly after it opened. We were not impressed, with some items being good and others not so much. Last night we decided to give it a second chance, and it was AMAZING! The setting is and was superb, but the food was really spectacular, as was the wine. We will be going back again for sure.
   

   Paloma VeniceResponded on November 20, 2024

   Thank you so much for giving us another chance, Ronald, and we’re thrilled to hear that your second visit was such a positive experience! We truly appreciate your feedback and are so happy to know that both the food and wine exceeded your expectations this time around. It’s wonderful to hear that the setting also contributed to your enjoyable evening. We can’t wait to welcome you and your wife back again soon!
   

   Is this helpful?

   Report
9. J

   Joyce

   Chicago

   16 reviews

   vip
   5.0

   16 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A great place for groups just having a fun casual dining. Went for a celebration and shared a lot of appys. The ceviche, Singaporean corn, and octopus salad was very worth it! Would not recommend the wagyu hummus at all.
   

   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 

   Paloma VeniceResponded on November 17, 2024

   Thank you so much for sharing your experience, Joyce! We’re thrilled to hear that you could find dishes on the menu that you enjoyed! We also appreciate your constructive feedback as well, as we’re always looking for ways to improve and your input helps us do just that. Hope to host you again sometime soon!
   

   Is this helpful?

   Report
10. M

    Michelle

    Los Angeles

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was outstanding!!! Very knowledgeable and helpful. Attentive service and friendly.
    

    Paloma VeniceResponded on November 16, 2024

    Hi Michelle, Thank you so much you positive review! We're ecstatic to hear that our server provided such exceptional service, and I'm sure they were just as happy to serve such kind people as yourself. We'll be sure to pass along your kind words. We look forward to welcoming you back soon, Michelle!
    

    Is this helpful?

    Report