Pappardella

Review summary

1. T

   Tbird1104

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fantastic. If I had to say anything negative it is that the tables were too close together. But it is a small restaurant so I understand why they squeeze in so many tables.
   

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2. M

   Mitch

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went 2/27 th for the Joe Bonamassa show at the beacon Theater. My son & I arrived at our reservation time & seated at 6 pm . Outstanding service & the restaurant was full Of life & people having a great time. My son ordered with the assistance of our server a New York strip cooked med rare to perfection. I ordered & enjoyed the chicken parm . The food was served in generous portions & were outstanding . We finished the meal with a slice of tiramisu so good !!! Thank you to the great staff we'll be back as for a show at the beacon this is a slam dunk & a no brainer .
   

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3. m

   margo

   VIP

   Greater Boston

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is perfection, don’t wait, go and experience it yourself!
   

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4. r

   robert

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent, as always. It's always a difficult choice because every item on the menu delivers.
   

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5. j

   jason

   VIP

   New York City

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful birthday experience by the whole team from the managers, hosts, service team and the kitchen. One of my favorites in nyc especially for gf options.
   

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6. T

   Thomas

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food. Great service. Was a little noisy when we got there but a bunch of kids left and it was much better.
   

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7. R

   Rich

   New York City

   29 reviews

   3.0

   29 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We’ve been coming for years, but last time the restaurant was overcrowded and overbooked. We waited in a tiny space by the front door for a half hour after our reservation and eventually sat in a jammed in table on top of other diners. The food’s still good but the experience was awful. At least they didn’t ask us to sit in the cold plastic booth on the sidewalk where other poor souls were banished.
   

   PappardellaResponded 1 day ago

   Dear Rich, last Saturday was indeed a super busy evening and timing was challenging (guests staying longer or arriving early). I am very sorry your experience was not as usual. We strive for consistently giving our guests a wonderful experience but we fell short. I am glad you enjoyed the food and hope you will continue to visit.
   

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8. J

   Jacquelyn

   VIP

   New York City

   46 reviews

   3.0

   46 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It was very crowded and the staff seemed overwhelmed at times. They were moving tables through crowded areas where there was no space. They were moving service was mediocre. The food was good. I would not go back.
   

   PappardellaResponded 1 day ago

   Dear Jacquelyn, thank you for coming to dine at Pappardella. That Saturday was indeed a bit nutty. We had many big parties and did move tables to accommodate. It created a hectic energy. We are sorry that it affected your experience and we'll be more conscious in the future. It would mean loads to us if you came to have another experience with us at Pappardella.
   

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9. D

   Dylan

   New York City

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Made a reservation for four (4) at 5PM. Multiple groups without reservations - ranging in size from 2 to 6 guests - were seated before us. Despite our reservation at 5PM, and multiple visibly open tables both inside and outside, we were not seated until 5:30. During our meal, you could audibly hear the manager of the restaurant screaming at his staff “Do NOT hand out anymore dessert menus! We need to get these people OUT of here!” The food was good, nothing notable, but definitely will not be back.
   

   PappardellaResponded 1 day ago

   Dear Dylan, thank you for your feedback. I am sorry you had such a disappointing experience. Last Saturday dinner was not our best and it showed on the dining room floor. Our philosophy remains to strive to give our guests a delicious, hearty and warm experience. With that sentiment in mind, i would very much appreciated, if you gave us another try Dylan.
   

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10. L

    Lisa

    VIP

    New York City

    18 reviews

    5.0

    18 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We are regulars at Pappardella and always have a great time. Highly recommend.
    

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