Passerella - Cypress

Review summary

1. K

   Karen

   Houston

   9 reviews

   3.0

   9 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Not sure if service was so poor because of the holidays and lots of customers, but not enough staff. Offered complimentary sparkling wine and received it about 30 minutes after being seated and asking if we’d really get it three times. Didn’t even get water for about 15 minutes. No one seemed to care we were customers. Have been there 3 times before and it was great, so might give them one more chance when it’s not holiday time.
   

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2. OT

   OpenTable Diner

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Flustered staff, kids portions, turtle-slow service, and to top it off, high pressure tipping (server hands you the device and stares at you as u make your pick - crazy how they think this is acceptable). Incredibly disorganized despite it being near-empty.
   

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3. L

   Lourdes R

   Tampa

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Some hiccups with Service but staff and management were good and try to rectify
   

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4. S

   Susan

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A wonderful experience at Passarella. Customer service is outstanding. We had Matthew as a server and he was very good. One of the managers Paul brought out our drinks to us and then the chef delivered our appetizer and wanted to make sure everything was good. I would definitely recommend Passarella in Cyprus 
   

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5. D

   Dennis

   Houston

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great. Food was awesome and the service was excellent. We had a nice Christmas celebration with friends!!
   

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6. S

   Scott

   Baton Rouge

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Chef Dixon comes out to welcome guests. The manager gave our boys a Shirley Temple. The food is always amazing. We go back for duck, lamb and lasagna over and over again! We had a great experience.
   

   Passerella - CypressResponded on November 30, 2024

   Scott, It was an absolute delight to see you and your family again. We hope to see you soon. Have a Gr8 Day!
   

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7. S

   Sean

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I sat out on the patio. Beautiful view of the water, you could hear the live music from the courtyard. Our server Mathew was friendly, knowledgeable and on top of our every need. The appetizer (meatballs) was great, the complimentary bread (available upon request) was fresh and tasty. I order the crispy skin salmon, wonderful flavors, the wifey had shrimp pasta and enjoyed it. My wife enjoyed the wine Mathew suggested and I had a few glass of Caymus and a makers. Yes, Caymus by the glass. The manager stopped by a few times to check on also. They have a great expresso, we sipped on those while enjoying the rest of our date night. Very happy with our experience and will definitely be back
   

   Passerella - CypressResponded on November 25, 2024

   Thank you Sean! Matthew is amazing and we will definitely let him know he is continuously doing Gr8! We hope to see you soon. Have a Gr8 Day!
   

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8. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Chefs Marsala with Veal was delicious! I went throughout the week. It was quiet and cozy with soft music playing. The staff was amazing including the chef making an appearance to introduce himself and having conversations.
   

   Passerella - CypressResponded on November 25, 2024

   Thank you! We hope to see you again soon. Have a Gr8 Day!
   

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9. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great, I don’t remember his name but he was young. Service was also very good! We moved here from Florida and were trying to find a decent Italian restaurant near us for my fiancés birthday. Will come back again.
   

   Passerella - CypressResponded on November 22, 2024

   Thank you! We hope to see you again soon. Have a Gr8 Day!
   

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10. P

    Peggy

    Houston

    1 review

    1.0

    1 review

    Dined on November 10, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 5

    Food was subpar for the price. Understaffed, slow service.
    

    Passerella - CypressResponded on November 18, 2024

    We are deeply sorry you had a subpar experience here at Passerella. We do strive to meet everyone's expectations and go above and beyond for each customer. Please give us a call at 281-213-2770 so we can discuss this further. Have a Gr8 Day!
    

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