Pelee Island Winery - Pelee

Review summary

1. A

   Anita

   Toronto

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Although we were unable to do the tour due to staff shortage, the manager was eager to please and did a fabulous job of making things right! Great staff, very helpful, very patient! Was a very fun afternoon!
   

   • 
   • 

   Is this helpful?

   Report
2. P

   Patti

   Toronto

   1 review

   4.0

   1 review

   Dined on September 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Understandably it was the end of the season so only a few staff for many tables but they did a bang up job. The weather and ambience made the weight worthwhile.
   

   Is this helpful?

   Report
3. K

   Keith

   Toronto

   1 review

   1.0

   1 review

   Dined on September 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Stay Away! We organized our anniversary weekend around our pre booked winery tour. When we arrived, we were informed that they do not do tours, and Open Table wasn't supposed to book anything foe the winery pavillion. We proceeded to order tastings and food from a very rude server, and paid far more than at wineries on the mainland. They also only sell open bottles of wine to take home. Will definitely not return. Try the many beautiful wineries in the Kingsville / Harrow area for superior service and products at a more reasonable price.
   

   Is this helpful?

   Report
4. C

   Chris

   Toronto

   1 review

   1.0

   1 review

   Dined on September 7, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Was nervous before arriving after reading lots of reviews about terrible experiences with the service here. Everything mentioned came through with our visit as well. We had a tour for 4 people booked for noon. When we arrived there was a large line of people waiting to order a drink at the bar. Once I made it to the front, I told Ethan we had a tour booked. He told me that they only do tours for at least 6-8 people and to come back another time. Other people overheard and said they would enjoy the tour also, which gave us plenty of people to meet the minimum. This only made him more upset and he started to raise his voice telling me they are very understaffed, a wedding is happening in the afternoon and he still won’t take us on the tour we booked even after meeting the minimum number of people. I called him out on his lie to me and asked why he told me about the minimum for the tour if he wasn’t going to do it either way. He did not like that and was speechless. Ethan needs to find a new job he enjoys, he was rude and unprofessional. When you work at a place that takes 1.5 hour ferry to get to, you don’t just tell someone that has booked a tour to come back because you don’t want to do it as if that’s only a minor inconvenience. We did try some wine, but wish I hadn’t. Some of the food was good; however if you are going here for the wine or the tour I’d suggest passing. If there were more options on the island this place would be closed, unfortunately lack of competition allows it to operate this way and remain open.
   

   Is this helpful?

   Report
5. J

   Jennica

   Toronto

   1 review

   4.0

   1 review

   Dined on September 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Are the actual experience at the Pelee Island pavilion was wonderful. The staff were helpful, courteous, and very speedy. However, calling in advance, inquiring about booking the VIP tour experience was awful. The staff member I spoke with, was very rude, short, and overall dismissive. The only time his tone was at all friendly was when he was saying goodbye.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on August 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Visually appealing, but staffing needs improvement. Staff are overwhelmed and interactions are chaotic. We waited 20-30 minutes before ordering drinks AND food at the bar. Ethan, the bartender, provided excellent service. After 50 minutes to and hour, our food finally arrived, reflecting operational issues rather than staff shortcomings.
   

   • 
   • 

   Is this helpful?

   Report
7. C

   Chris

   Toronto

   2 reviews

   1.0

   2 reviews

   Dined on August 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   DO NOT use open table to book a tour. It gives incorrect times. We arrived for our "reaerved"tour time at 1pm only to be told they don't have a tour until 2pm. The problem is with open table bookings allowing of schedule times. They only do tours at certain times and only if there are 6 people. So we had a glass of wine on the patio while we waited. Would have ordered food but the waiter didn't come round. Only 1 guy on. So after waiting there were only 4 people at 2 for a tour and they wouldn't do it. I get that. Would have done the wine tasting but found out they can't sell bottles unless they crack it open first. They don't have a retail license! NEVER been to a winery where I couldn't buy bottles. So it's illegal to drive with open liquor in the car and we wanted to take some home. Apparently we could buy bottles at the Kingsville location but we weren't going there. The other option is to order online and it it will be delivered to your house in 4 or 5 days free of charge. We've been to many wineries and the best part of the winery experience is tasting their wine and buying bottles to take home. It's too bad. So we settled on going to the lcbo. The staff were really friendly and I bet they lose a lot in tip money. Hopefully they get their license to sell back soon!
   

   Is this helpful?

   Report
8. C

   Connie

   Toronto

   9 reviews

   1.0

   9 reviews

   Dined on August 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We attended and waited 20 mins to then learn the last tour was at 4 even though we had appointments reso for 5. Service didnt care said come another day. We were only on the island for the day. Travelled in specially to see the winery. Very disappointed
   

   Is this helpful?

   Report
9. PL

   PeteL

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on July 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   A bottle of their own wine was 40 when you can buy it at their store for 20. Menu was very limited. Service was slow and the place was empty.
   

   Is this helpful?

   Report
10. JB

    JayBee

    Toronto

    5 reviews

    4.0

    5 reviews

    Dined on July 20, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    We did not eat there so I cannot comment on the food. We did do a tour with Evan, which was great. A few of our group also did some additional tasting flights at the bar which they really enjoyed. The service was great. The bartender was friendly and fun. The biggest disappointment was being unable to by sealed bottles of wine, especially during the LCBO strike. I was there before and it was possible. We received an unclear response from the bartender about the reasoning behind this "rule". If you wanted to purchase bottles, they were being sold at restaurant prices and the bottles had to be opened before we left so they wouldn't stay fresh.
    

    Is this helpful?

    Report