Penelope’s

Review summary

1. S

   Sadiq

   London

   27 reviews

   2.0

   27 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The seating was limited to one section of the restaurant. No advance notice nor explanation given. We were sat next to someone Woking on their laptop which felt like a wework. The attitude from the servers gave the impression they didn't want to be there.
   

   Penelope’sResponded 6 days ago

   Dear Sadiq, Thank you for sharing your feedback with us. We are sorry to hear about your recent experience, it’s disappointing to learn that we fell short on providing a welcoming and enjoyable atmosphere. Please accept our sincerest apologies for the limited seating and for any discomfort caused by the setting or the service. We strive to create a warm and accommodating environment for all our guests, and we regret that this was not reflected during your visit. Your comments are incredibly valuable, and I will ensure they are shared with the team so we can address these concerns and improve moving forward. We hope you will give us another opportunity to provide you with a much better experience. Best, Penelope's Team
   

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2. L

   Linda

   London

   2 reviews

   3.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food was good as was the wine of if I but pricey but it’s London so…the restaurant is buzzy with open kithchen and a lot of young men - and the chefs were all men - making quite a display cooking. There was a female who passed the orders on to them and she shouted as loud as she could. It was a bit of a performance tbh. I guess because the pass is noisy but it really didn’t make for a relaxing meal. I’d say don’t go if you want a nice romantic dinner.
   

   Penelope’sResponded 7 days ago

   Dear Linda, Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed the food and wine, even though we understand that the atmosphere didn’t fully meet your expectations. Our open kitchen and counter seating are designed to offer guests a behind-the-scenes view of the preparation and interaction between the chefs, but we understand that the volume may have impacted your experience. Your feedback is important to us, and we will take it into consideration as we work to create a more balanced and enjoyable dining environment. We hope to welcome you back in the future for a better experience. Best, Penelope's Team
   

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3. A

   Alastair

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really, really good food. Lovely staff. Great vibe
   

   Penelope’sResponded 7 days ago

   Dear Alastair, Thank you for taking the time to leave us a review! We are happy to hear you enjoyed your recent visit to Penelope's. We look forward to welcoming you back soon! Best, Penelope's Team
   

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4. E

   Emily

   London

   6 reviews

   5.0

   6 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Delicious food, great entertainment. A little loud and service was soso but the food and atmosphere totally win it over.
   

   Penelope’sResponded on November 12, 2024

   Good evening Emily, Thank you for the review! We are glad you enjoyed your food and our Isramani party evening. We hope that you return to us in the near future so we can show you an improved service. Once again, thank you for choosing Penelope’s. Best, Penelope’s
   

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5. J

   Jo

   London

   13 reviews

   vip
   5.0

   13 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal and service and great atmosphere. Looking forward to returning on another occasion.
   

   Penelope’sResponded on November 12, 2024

   Good evening Jo, Thank you for the review! We are delighted that you had a wonderful time at our restaurant. Whenever you plan to visit us next, we’re ready with open arms. Best, Penelope’s
   

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6. L

   Lilia

   London

   3 reviews

   4.0

   3 reviews

   Dined on November 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice food and good service, we will go back again and recommends to friends as well ☺️
   

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   Penelope’sResponded on November 7, 2024

   Dear Lilia, Thank you for taking the time to let us know how we did. We are glad to hear you had a good time during your recent visit to Penelope's! We look forward to welcoming you back again. Best, Penelope's Team
   

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7. R

   R

   London

   9 reviews

   3.0

   9 reviews

   Dined on October 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Decent service, but nothing special about the place or food
   

   Penelope’sResponded on November 7, 2024

   Dear R, Thank you for your feedback. We are glad to hear you enjoyed the service, though we are sorry to hear that the experience didn’t stand out as much as we'd hoped. We are always working to improve, and we would love to know if there is anything specific that could make your next visit more memorable. We hope you will give us another try soon! Best, Penelope's Team
   

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8. F

   Frances

   London

   7 reviews

   5.0

   7 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   really delicious food and unusual drinks nice service
   

   Penelope’sResponded on October 30, 2024

   Dear Frances, Thank you for your lovely review! We are glad to hear you had an excellent time at Penelope's. We look forward to welcoming you back soon! Best, Penelope's Team
   

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9. A

   Adam

   London

   6 reviews

   5.0

   6 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Looked after us leading up to and during the evening - it’s a treat night and the prices reflected that
   

   Penelope’sResponded on October 31, 2024

   Dear Adam, Thank you very much for taking the time to let us know how we did. We are very happy to hear you had an excellent time with us! We look forward to welcoming you back soon for another great evening! Best, Penelope's Team
   

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10. T

    Tamlyn

    Hertfordshire

    1 review

    5.0

    1 review

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We celebrated my daughter's 19th birthday at Penelopes on Saturday evening and it was an incredibly memorable experience. While looking for somewhere celebrate we were attracted to the Israeli/Spanish cuisine and the idea of experiencing something cultural. Penelopes delivered everything from great service to great entertainment to great music and great food. The only disappointment for us was having to leave an hour after all the music and dancing started due to us having to catch rains back home. We discussed needing to make a plan to stay in London next time. We loved watching all the traditional dancing and how included we felt in it all. Thank you for a wonderful experience. My daughter had a fabulous time as well so all goals for the evening were achieved. Tamlyn Horton
    

    Penelope’sResponded on October 30, 2024

    Dear Tamlyn, Thank you for choosing Penelope's to celebrate such a special occasion with us! We are thrilled to hear that you and your daughter enjoyed our fusion cuisine, along with the service, vibrant music and dancing. It's always our goal to make our guests feel included, and we are so glad that you felt immersed in the experience. We will be ready to welcome you again, and perhaps next time you can stay longer and catch every moment of the celebration. See you soon! Best, Penelope's Team
    

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