Peppervine

Review summary

1. J

   Jeff

   Western NC

   3 reviews

   vip
   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Upon seating, we found the restaurant to be quite chilly. We never took off our coats the entire time that we were there. We saw many others wearing coats throughout their meals as well. That’s off putting that staff could clearly see people dressed as if they were outside - but were seated inside. For women, in particular, this is rather disappointing. My wife had chosen a pretty outfit to wear out, but it remained under wraps the entire time we were seated. Our waitress, Nicole, is a great asset to Peppervine. She was attentive, friendly, and knowledgeable. She sent the house sommelier to our table with a digital wine list. I hope that this young woman was just having a bad night because she was utterly chaotic. We had to take a deep breath after she left the table. We never saw the wine bottle menu except for the couple of highlighted bottles that the som chose for us based on our preferences. I am also a certified sommelier. This arrangement was completely unsatisfactory for us. I’d have preferred to calmly select a wine from a list with my wife. The worst part came after she brought out the bottle that we selected and offered to decant it. I received a sample taste pour and then she left in a hurry - never to return to the table again the entire evening. I suspect that she was well aware that the bottle of Brunello was freezing cold - as in low 40s. That’s standard refrigerator temperature. At this temp, red wine tastes like grape juice. She no doubt saw us holding our glasses with hands cupped around the wine to try and warm it up to drink it. Remember how we were cold inside and had coats on the whole time? Now we froze our hands trying to make the wine drinkable. There’s definitely opportunities for improvement here.
   

   PeppervineResponded 3 days ago

   Thank you for sharing your feedback. We’re glad Nicole made a positive impression and appreciate your kind words about her service. We’re sorry you found the dining room temperature uncomfortable. While our wine cellar is meticulously climate-controlled at 55°F, we regret if the wine felt colder than expected, especially given the overall temperature that evening. We also apologize if the wine service felt rushed or chaotic; we’ll review this to improve our guests’ experience. Your feedback is invaluable, and we hope you’ll give us another opportunity to provide the exceptional evening you deserve.
   

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2. A

   Amy

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nicole did a great job serving our business dinner.
   

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3. OT

   OpenTable Diner

   Charlotte

   1 review

   vip
   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The restaurant is beautiful and our service was outstanding! They had a wine sommelier along with our server. We had a big family dinner here and stayed for awhile, never felt rushed. Every staff member was kind and welcoming. The menu is fairly priced, the yeast rolls and wine were amazing. Now the food…unfortunately lacks flavor! The bolognese was pretty bland, the pork chop was very salty, and the scallops were oddly mushy. We aren’t a very picky group but something was just very off. I may have to return and try a different dish but if you’re looking for a meal bursting with flavor, this probably isn’t the place!
   

   PeppervineResponded 3 days ago

   Thank you for your kind words about our service, ambiance, and staff. We’re thrilled you enjoyed the yeast rolls, wine, and welcoming atmosphere during your family dinner. We’re sorry to hear that some dishes didn’t meet your expectations. Your feedback about the bolognese, pork chop, and scallops is valuable, and we’ll share it with our culinary team to ensure improvements. We’d love the chance to welcome you back and help you discover a dish that truly delights you. Thank you for sharing your experience—we hope to see you again soon!
   

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4. K

   Kevin

   Nashville

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Nice ambience and service. Food is tasty and nice selection
   

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5. OT

   OpenTable Diner

   Western NC

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We just moved to Charlotte. The restaurant came highly recommended by several friends. It did not disappoint. We shared our wedding anniversary dinner there 11/15/24 They graciously brought 2 glasses of champagne for us to celebrate. We appreciated their kindness and excellent customer service / recognition of our special occasion. We selected the prix fix menu and each choice was outstanding. Service was excellent. We will definitely be back. ⭐️⭐️⭐️⭐️⭐️
   

   PeppervineResponded 3 days ago

   Thank you for choosing Peppervine to celebrate your wedding anniversary! We’re delighted to hear that your special evening exceeded expectations and that you enjoyed the champagne, prix fixe menu, and excellent service. It means so much to us that your experience lived up to the high recommendation from your friends. We look forward to welcoming you back soon for more memorable moments. Congratulations again on your anniversary!
   

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6. P

   Pamela

   Charlotte

   8 reviews

   5.0

   8 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server (Justice) was phenomenal! The restaurant is upscale without being stuffy and pretentious. Cocktails were excellent (taste and presentation) and the food was excellent. Portions (even large plates) are on the small side so plan accordingly. Justice’s recommendation of 1 small plate and 1 large plate per person was spot-on. Great restaurant for a special occasion or business meeting.
   

   PeppervineResponded 3 days ago

   Thank you for your wonderful feedback! We’re thrilled to hear that Justice provided phenomenal service and that you enjoyed the upscale yet welcoming atmosphere, along with our cocktails and food. We’re glad Justice’s recommendations hit the mark and that your visit was a great fit for the occasion. We truly appreciate your kind words and hope to welcome you back soon for another memorable dining experience.
   

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7. K

   Karen

   Charlotte

   17 reviews

   vip
   5.0

   17 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was awesome. GET THE BREAD! The server, Jasmine, was new at the job (although had other restaurant job experiences) and she was just the best! The fried oysters were great! GET THE BREAD though! Not rushed in the least. And if you can't figure out what you'd like for dessert, GET THE BREAD! Atmosphere is wonderful. And SO WAS THE BREAD!
   

   PeppervineResponded 3 days ago

   Thank you for such a lively and enthusiastic review—we loved reading it! We’re thrilled you enjoyed the food, atmosphere, and especially the bread! Jasmine will be so happy to hear your kind words; we’re lucky to have her on our team. Your excitement is contagious, and we can’t wait to welcome you back for another fantastic meal (and, of course, more bread!).
   

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8. S

   Sarah

   Tahoe

   7 reviews

   3.0

   7 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Open concept and very modern. We were quite pleased with the menu and food. The wine menu was very expensive so we chose to have a glass of wine each vs a bottle. A bit underwhelmed by the service...our server was not very personable and we felt a bit rushed to order. Our entrees came out before our wine had been served and our appetizer plates were not cleared when our entree dishes were served. We most likely will not return due to the lack of ambience, quick turnover of tables expectation and less than personal service.
   

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   PeppervineResponded 3 days ago

   Thank you for sharing your feedback. We’re glad to hear you enjoyed the menu and food, but we’re very sorry that your service experience fell short. The issues you mentioned—rushed service, timing of wine and entrees, and plate clearing—do not reflect the standards we aim to provide. Your feedback is invaluable, and we’ll address these concerns with our team to ensure improvements. We regret that your experience left you feeling underwhelmed and hope you might reconsider visiting us again to allow us the opportunity to provide a more seamless and personal dining experience.
   

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9. OT

   OpenTable Diner

   Charlotte

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here. Loved the ambience. Waitress was informative and spot on with her recommendations. Service was quick. Food presentation and taste were great. Will definitely go back again.
   

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   PeppervineResponded 3 days ago

   Thank you for your kind review! We’re so glad you enjoyed the ambiance, food, and service on your first visit. It’s wonderful to hear that your waitress provided excellent recommendations and that everything met your expectations. We can’t wait to welcome you back for another great experience!
   

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10. J

    John

    New York City

    14 reviews

    4.0

    14 reviews

    Dined on November 10, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    The food was very good, nicely presented and staff was quite pleasant. Main waiter could have been a bit more attentive.
    

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