Pho Liverpool

Review summary

1. D

   Danielle

   Liverpool

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Service was incredibly slow. Waited for over an hour for our main - in the end, we had to ask a waiter where our food was. Was told “it’s on its way,” only to end up waiting another twenty minutes. In the meanwhile, other customers had arrived after us, been served a starter and a main, had been apologised to about the lateness of THEIR food (we received no such apology) and left BEFORE we got ours. Sadly, we weren’t the only customers abandoned. Another group near us had to wait nearly twenty minutes after being seated to even be asked if they wanted a drink. During our wait, we observed that customers being served promptly were being served by female waitresses who were clearly working very hard. It was also these waitresses who ended up resolving our problems and organised our bill for us. They also resolved issues for the other customers left waiting, even though they had not attended to them originally. We felt quite sorry for them as they were clearly not the source of the issue but were being left to deal with the problem. We have never refused to tip or pay a service charge before but today we felt that the service was so poor and having received no apology that we could not offer extra money on top of our bill. Overall, a very disappointing and frustrating experience.
   

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2. A

   Ashleigh

   Liverpool

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, great service, fantastic staff Plenty of food choice with amazing flavours and super dog friendly too.
   

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3. D

   Danny

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our order seemed to get forgotten. Other tables served before us who had arrived later. Reminded staff an hour after placing. They were apologetic but no offer of free drinks. Shame as food is good.
   

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4. M

   Mike

   Liverpool

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice food as always but I do think they shouldn't serve food separately for groups as it can rub it in when you're enjoying your food before their meal arrives.
   

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5. M

   Megan

   Liverpool

   1 review

   5.0

   1 review

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely loved our food and the staff were so helpful and kind with my little girl! Can not wait to come back highly recommend
   

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6. P

   Paul

   Liverpool

   1 review

   5.0

   1 review

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A great balance of flavours across all of our different dishes.
   

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7. A

   Alan

   South Wales

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Good service from bar staff, kind and welcoming but food was disappointing compared to other Pho places we’ve been to
   

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8. H

   Helen

   Yorkshire

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Lovely food and drinks but service was mixed and not up to standard. They were good with allergies which we were grateful for. Waitress brought my drink and spilt it all over me and the table and then walked off leaving me to clear up with my napkin. It hard to get attention from staff through the meal and we’d nearly eaten the food before drinks arrived. Felt like they had more customers than they could handle.
   

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9. B

   Brian

   Liverpool

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Starter was a cold dish (Not explained on menu) Forgot the second starter Lack of ingredients in mains
   

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10. J

    Jayne

    Liverpool

    6 reviews

    5.0

    6 reviews

    Dined on November 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Beautifully flavourful food. This is the 4th time I’ve been to Pho in 3 different locations around Liverpool and I haven’t been disappointed. It was my friends first time trying Vietnamese food and he rated it 10/10. We will be back!
    

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