Piatti Restaurant - San Antonio, Eilan

Review summary

1. C

   Cindy

   VIP

   San Antonio

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The initial service was very slow, perhaps because they were planning a corporate party for later in the evening. The food was good and the service improved. Experience ok but not top notch in terms of hospitality or food.
   

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2. G

   Gisselle

   Minneapolis

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated my birthday and everything was absolutely amazing. Jacob was the sweetest server and very attentive. We will definitely be back!
   

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3. G

   Greg or Angie

   VIP

   San Antonio

   64 reviews

   5.0

   64 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Piatti.. both locations but this evening we chose Eilian. We were able to be seated in the comfortable sofa/upholstered chair section which was very nice. Our server was really pleasant and attentive throughout the meal and allowed us to move at our pace through a moment with some hot tea followed by their butternut squash soup and a mista salad. We enjoyed their amazing bread and oil/basalmic mix (only ate 1/2 to make sure we could bring the rest home). We settled on the roasted salmon for her, getting asparagus instead of the normal side and I had the flatiron steak and truffled potatoes. Everything from the appetizers to the meal was prepared perfectly and served at just the right time. Great meal, great ambiance (we were around 5:30pm on a Friday night so the crowd wasn’t there yet).
   

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4. N

   Nadine

   San Antonio

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food. The bread was fresh and the fish entree was delectable. The house Chardonnay was well worth the price. It was a very nice start to our evening.
   

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5. I

   Iris

   San Antonio

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything was great. My food was too salty. I asked for lemon to Baka Che the taste and server was quick
   

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6. S

   Steve

   VIP

   San Antonio

   5 reviews

   4.0

   5 reviews

   Dined on November 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was exceptional, and the bartender demonstrated impressive skill in crafting two outstanding drinks. However, the service was slower than expected, and our waiter did not seem as attentive to our needs as we would have hoped. There were extended delays between courses, and we found ourselves without water midway through the meal. Additionally, my coffee arrived after we had already finished dessert, which was a bit of a disappointment. I noticed the waiter walked by us several times without acknowledging our attempts to get his attention. While the restaurant was not particularly busy, it appeared that some staff members were more engaged in conversation with one another rather than focusing on customer service. I made an effort to look for a manager to address these concerns, but unfortunately, I did not see anyone managing the floor. Ideally, a manager should be readily visible and accessible during peak dining times. Having worked in the food service industry for many years, I may be more attuned to these issues than the average customer. Nonetheless, I believe these are areas that management could enhance for an improved dining experience. I look forward to returning based on the quality of the food and drinks, but I hope to see some improvements in the service during my next visit.
   

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7. F

   Fernanda

   Veracruz

   4 reviews

   5.0

   4 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Toda la comida espectacular, servicio perfecto. Sin duda regresaremos
   

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8. m

   mavy

   VIP

   Monterrey

   3 reviews

   1.0

   3 reviews

   Dined on November 19, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   I had an appointment 8:30 Ay 9 they were asking me for the check They shoudnt take people if they want to close early The waitness was in a bad mood
   

   Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

   Hi Mavy. We are sorry to hear that we missed the mark during your visit with us. We never want to make our guests feel rushed, and we value your time with us. Please feel free to reach out to our management team so we can assist you going forward. We look forward to the opportunity to make this right in the future.
   

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9. A

   Andrea

   San Antonio

   9 reviews

   5.0

   9 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere and excellent service! We always enjoy our time whenever we come to Piatti's
   

   Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

   Thank you for taking the time to review your experience with us, Andrea. We appreciate you dining with us, and we look forward to your next visit!
   

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10. J

    Johnette

    Austin

    3 reviews

    5.0

    3 reviews

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good food, great service and a great experience!
    

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