Piatti Restaurant - San Antonio, Eilan

Review summary

1. S

   Steve

   San Antonio

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was exceptional, and the bartender demonstrated impressive skill in crafting two outstanding drinks. However, the service was slower than expected, and our waiter did not seem as attentive to our needs as we would have hoped. There were extended delays between courses, and we found ourselves without water midway through the meal. Additionally, my coffee arrived after we had already finished dessert, which was a bit of a disappointment. I noticed the waiter walked by us several times without acknowledging our attempts to get his attention. While the restaurant was not particularly busy, it appeared that some staff members were more engaged in conversation with one another rather than focusing on customer service. I made an effort to look for a manager to address these concerns, but unfortunately, I did not see anyone managing the floor. Ideally, a manager should be readily visible and accessible during peak dining times. Having worked in the food service industry for many years, I may be more attuned to these issues than the average customer. Nonetheless, I believe these are areas that management could enhance for an improved dining experience. I look forward to returning based on the quality of the food and drinks, but I hope to see some improvements in the service during my next visit.
   

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2. F

   Fernanda

   Veracruz

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Toda la comida espectacular, servicio perfecto. Sin duda regresaremos
   

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3. m

   mavy

   Monterrey

   3 reviews

   vip
   1.0

   3 reviews

   Dined on November 19, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   I had an appointment 8:30 Ay 9 they were asking me for the check They shoudnt take people if they want to close early The waitness was in a bad mood
   

   Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

   Hi Mavy. We are sorry to hear that we missed the mark during your visit with us. We never want to make our guests feel rushed, and we value your time with us. Please feel free to reach out to our management team so we can assist you going forward. We look forward to the opportunity to make this right in the future.
   

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4. A

   Andrea

   San Antonio

   9 reviews

   5.0

   9 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere and excellent service! We always enjoy our time whenever we come to Piatti's
   

   Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

   Thank you for taking the time to review your experience with us, Andrea. We appreciate you dining with us, and we look forward to your next visit!
   

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5. J

   Johnette

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, great service and a great experience!
   

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6. E

   Erica

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was good! The menu was cute, we appreciated the happy birthday message. And the separate checks and the reservation. We would go back.
   

   Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

   Erica, we are thrilled to see that our team delivered a great experience for your group's occasion! We know you have a lot of choices when it comes to celebrations, and we appreciate that you chose our location. We look forward to serving you again in the future!
   

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7. C

   Cassandra

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was SO pleased with our visit to Piatti today. I had reserved ahead of time and specified our reason for celebration, and Piatti surprised us with personalized menus for our doctoral graduate! This was such a lovely touch that we will all remember. On top of that, their service was pleasant and quick, and our food arrived quickly! Everything was so tasty, from the sourdough ciabatta to the pepperoni flatbread and the lasagna. All guests were very pleased with their orders. To top it off, the staff made us some absolutely delicious cappuccinos to include with dessert—they were kind enough to provide us with plates and a sparkler for the cake we brought in! This is a truly customer-centered restaurant that focuses on the overall guest experience, and because of this (plus the great food), we will definitely be back. Thank you to the team at Piatti for making today so special for us!
   

   Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

   Cassandra, thank you so much for taking the time to write such a detailed review. We take great pride in giving each guest the best possible experience, and it's great to know that we hit the mark for your group. We look forward to serving you again in the future!
   

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8. D

   David

   Orlando

   5 reviews

   5.0

   5 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good. Service was great. Atmosphere was just right.
   

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9. R

   Roman

   Los Angeles

   21 reviews

   vip
   5.0

   21 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great. She was very patient and went above and beyond by recommending a new Alfredo dish which I loved.
   

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10. T

    Todd

    Austin

    1 review

    3.0

    1 review

    Dined on November 10, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    The food was great. The service was average. Definitely did not match up the price we paid. We arrived and waited quite awhile before our server showed up. Took awhile to get our drinks to us. Food came out in a decent time. Waiter seemed not attentive. I asked for a to go box and check. Again, took awhile to get it to us and he completely forgot about the to-go box. This was purely just not paying attention. They were NOT busy. Inside and out there approximately 6 tables of diners. This was my second time there and had the same slow experience last time on a non-busy day.
    

    Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

    Todd, we are very sorry to hear that the service fell short on your visit. While we are glad the food hit the mark, we want our guests to have the full experience, and that includes stellar service. Please feel free to reach out to our management team so we may assist you further. We look forward to an opportunity to make this right!
    

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