Piatti Restaurant - San Antonio, Eilan

Review summary

1. M

   Michael

   VIP

   San Antonio

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   There was an incident at the table next to us where a lady was intoxicated and was yelling and swearing at others at her table. Not Piatti’s fault, but staff was too slow to address it. We also had a reservation for 7:30 on Christmas Eve, and while the restaurant closed at 8pm, we were unable to order dessert. The waitress could have asked us if we wanted to order dessert before the kitchen closed. Great food but horrible experience with the table next to us and mediocre service.
   

   Piatti Restaurant - San Antonio, EilanResponded 1 day ago

   Michael, we are sorry to hear that your experience with us was less than ideal. Dealing with guests is a sensitive issue, and one we try to handle with tact. We want Piatti to be a welcoming place for all guests, and a cheerful, family-friendly environment. Our team will certainly try to resolve situations like this one more swiftly. As for the service, we are sorry to have missed the mark, and we hope you'll give us the chance to make it right in the future. Please feel free to reach out to our management team so we can assist you further.
   

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2. J

   Javier

   VIP

   Mexico City

   8 reviews

   3.0

   8 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The restaurant was empty and they gave us a very slow service. Food with little flavor. The cost does not represent the quality of the dishes. The place is very well set.
   

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3. C

   Cindy

   VIP

   San Antonio

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The initial service was very slow, perhaps because they were planning a corporate party for later in the evening. The food was good and the service improved. Experience ok but not top notch in terms of hospitality or food.
   

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4. G

   Gisselle

   Minneapolis

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated my birthday and everything was absolutely amazing. Jacob was the sweetest server and very attentive. We will definitely be back!
   

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5. G

   Greg or Angie

   VIP

   San Antonio

   65 reviews

   5.0

   65 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Piatti.. both locations but this evening we chose Eilian. We were able to be seated in the comfortable sofa/upholstered chair section which was very nice. Our server was really pleasant and attentive throughout the meal and allowed us to move at our pace through a moment with some hot tea followed by their butternut squash soup and a mista salad. We enjoyed their amazing bread and oil/basalmic mix (only ate 1/2 to make sure we could bring the rest home). We settled on the roasted salmon for her, getting asparagus instead of the normal side and I had the flatiron steak and truffled potatoes. Everything from the appetizers to the meal was prepared perfectly and served at just the right time. Great meal, great ambiance (we were around 5:30pm on a Friday night so the crowd wasn’t there yet).
   

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6. N

   Nadine

   San Antonio

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food. The bread was fresh and the fish entree was delectable. The house Chardonnay was well worth the price. It was a very nice start to our evening.
   

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7. I

   Iris

   San Antonio

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything was great. My food was too salty. I asked for lemon to Baka Che the taste and server was quick
   

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8. S

   Steve

   VIP

   San Antonio

   5 reviews

   4.0

   5 reviews

   Dined on November 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was exceptional, and the bartender demonstrated impressive skill in crafting two outstanding drinks. However, the service was slower than expected, and our waiter did not seem as attentive to our needs as we would have hoped. There were extended delays between courses, and we found ourselves without water midway through the meal. Additionally, my coffee arrived after we had already finished dessert, which was a bit of a disappointment. I noticed the waiter walked by us several times without acknowledging our attempts to get his attention. While the restaurant was not particularly busy, it appeared that some staff members were more engaged in conversation with one another rather than focusing on customer service. I made an effort to look for a manager to address these concerns, but unfortunately, I did not see anyone managing the floor. Ideally, a manager should be readily visible and accessible during peak dining times. Having worked in the food service industry for many years, I may be more attuned to these issues than the average customer. Nonetheless, I believe these are areas that management could enhance for an improved dining experience. I look forward to returning based on the quality of the food and drinks, but I hope to see some improvements in the service during my next visit.
   

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9. F

   Fernanda

   Veracruz

   4 reviews

   5.0

   4 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Toda la comida espectacular, servicio perfecto. Sin duda regresaremos
   

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10. m

    mavy

    VIP

    Monterrey

    3 reviews

    1.0

    3 reviews

    Dined on November 19, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 5

    I had an appointment 8:30 Ay 9 they were asking me for the check They shoudnt take people if they want to close early The waitness was in a bad mood
    

    Piatti Restaurant - San Antonio, EilanResponded on November 22, 2024

    Hi Mavy. We are sorry to hear that we missed the mark during your visit with us. We never want to make our guests feel rushed, and we value your time with us. Please feel free to reach out to our management team so we can assist you going forward. We look forward to the opportunity to make this right in the future.
    

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