Picanha Brazilian Steakhouse - Center City

Review summary

1. J

   Jerry

   Philadelphia

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good service and atmosphere. Just a little too quiet and the soup was a little salty
   

   Picanha Brazilian Steakhouse - Center CityResponded 4 days ago

   Hello Jerry, thank you for your feedback! We're glad to hear that you enjoyed the service and atmosphere. We apologize for the soup being a bit too salty, and we’ll take your comments into consideration for future improvements. We hope to welcome you back soon for an even better experience!
   

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2. S

   Susan

   Philadelphia

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We ate at this restaurant on 12/20/2024 and arrived at 7pm and first red flag, there was only one other couple and what appeared to be family members that were dining there. Service was friendly, the restaurant was clean and the salad bar items were well maintained and we did enjoy a few things. On to the meats... I feel like these were cheaper cuts of meat, flank steak, strip steak beef ribs etc.. we once were offered strip steak and that was very tasty but it was never brought back out. Not sure why this restaurant has such high reviews. We were in the city for the weekend and were really disappointed paying $50 per person for below mediocre food.
   

   Picanha Brazilian Steakhouse - Center CityResponded 1 day ago

   Hello Susan, we’re glad to hear that you found the service friendly and the restaurant clean. We sincerely apologize that the selection of meats didn’t meet your expectations. We strive to provide the highest quality, and it’s disheartening to hear that we fell short during your visit. Your comments are valuable to us, and we’ll use them to improve the experience for future guests. We hope you’ll consider giving us another chance to deliver a better experience next time.
   

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3. J

   Jahmir

   Philadelphia

   1 review

   1.0

   1 review

   Dined on December 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Would not recommend. Food was cold at the buffet, Meat was not tasty.
   

   Picanha Brazilian Steakhouse - Center CityResponded 1 day ago

   Thank you for sharing your experience. We’re truly sorry to hear that the food didn’t meet your expectations, especially regarding the temperature and the taste of the meats. We take your feedback seriously and will work to address these concerns to ensure a better experience in the future. If you'd like to discuss this further, please feel free to reach out to us directly.
   

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4. R

   Rann

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I wanted to give this place a try for my husband birthday. Food was good. Not every steak that was on the menu was out for it being a Saturday. No one really came around to ask if we need anything and we waited 20 minutes to get the check. The wait staff was awful.
   

   Picanha Brazilian Steakhouse - Center CityResponded on December 16, 2024

   Thank you for sharing your feedback with us. We're happy to hear you enjoyed the food, but we're truly sorry to hear that your experience was impacted by slow service. It’s disappointing to hear that not all of our menu options were available, and that our wait staff didn’t provide the level of service we aim for. We will be reviewing your comments with our team to ensure we address these issues and provide a more timely and attentive experience for all guests. We value your feedback and would love to have the opportunity to make things right. Please feel free to contact us directly at our site.
   

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5. L

   Lauren

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Found this place last minute to celebrate my husbands birthday before a show we were going to see. Everything was great! The food was very good and they kept the meats coming and the salad/sides bar had many options and was unlimited. The service was great from the hostess to the waitress and those bringing the meat around everyone was friendly and welcoming. He had a great dinner and we will definitely be back in the future.
   

   Picanha Brazilian Steakhouse - Center CityResponded 7 days ago

   Thank you so much for your wonderful review, Lauren! We’re thrilled to hear that your husband’s birthday celebration was a success and that everything from the food to the service exceeded your expectations. We can’t wait to welcome you both back for another great experience in the future!
   

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6. J

   John

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice evening with my wife. Thank you for your service
   

   Picanha Brazilian Steakhouse - Center CityResponded 7 days ago

   Hello John, thank you for sharing your experience! We're so happy to hear that you and your wife had a wonderful evening with us. We look forward to welcoming you back for more memorable moments.
   

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7. D

   Danis

   Philadelphia

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I recently visited this restaurant to celebrate my son’s birthday, and unfortunately, the experience was very disappointing. First, the atmosphere was chaotic and overwhelming. The noise level was unreasonably high, making it difficult to enjoy the evening or have a conversation. It didn’t feel like a relaxing or celebratory environment at all. Second, the service was subpar. The staff seemed inattentive and rushed, and it took far too long to address simple requests. It was a stark contrast to the excellent service we experienced on previous visits. Lastly, the food quality has noticeably declined. What used to be a standout feature of this place was now mediocre at best. For the price they charge, I expected much better. The value simply isn’t there anymore. Overall, it was a disappointing experience, and I’m hesitant to return anytime soon. For the price and reputation, I expected much more in terms of atmosphere, service, and food quality.
   

   Picanha Brazilian Steakhouse - Center CityResponded on December 16, 2024

   We truly regret that the atmosphere was chaotic and that the service fell short of the high standards we strive to provide. Your feedback about the food quality is also concerning, and we’ll be addressing it with our team to ensure that we return to the exceptional experience you’ve come to expect from us. We understand your disappointment and would love the opportunity to make things right. If you're open to it, please feel free to reach out directly at our site so we can learn more about your experience and discuss how we can improve moving forward.
   

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8. D

   Daniel

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   picanha is great. the food and service were both wonderful, and it's a little less taxing on the wallet than some other philly steakhouses. i went on my birthday and got a complimentary dessert as well!
   

   Picanha Brazilian Steakhouse - Center CityResponded on December 16, 2024

   Daniel, thank you so much for your kind words! We’re thrilled to hear that you had a wonderful birthday celebration with us. It's great to know that both the food and service exceeded your expectations, and we're happy that we could make your experience even more special with a complimentary dessert. We look forward to welcoming you back for many more great moments! Warm regards, Picanha Steakhouse
   

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9. A

   Alexa

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   My boyfriend and I went to Picanha for an anniversary dinner in the middle of the week. When we went, there were no other diners at all- we were the only ones there the whole time. The servers were very attentive and kind. However, the food at the salad bar was all freezing cold and subpar. The meats were okay, but not impressive and not as mouthwatering as other Brazilian Steakhouses I’ve been too. I lost my appetite while eating the food to be honest. Again, the people were very kind, just not somewhere I’d ever go again.
   

   Picanha Brazilian Steakhouse - Center CityResponded on December 9, 2024

   Alexa, thank you for sharing your experience with us. We're truly sorry to hear that your anniversary dinner didn’t meet expectations. We strive to provide both exceptional food and a welcoming atmosphere, and we regret that we didn’t deliver on that for you. Your feedback about the salad bar and meats is important, and we’ll make sure to address these concerns to improve the quality of our offerings. We also appreciate your kind words about our staff, and we’ll ensure that all aspects of the dining experience are up to the highest standards moving forward. We’d love the opportunity to understand more about your experience and work towards improving it. Please feel free to reach out to us directly at our site if you'd like to share more.
   

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10. J

    Jaleel

    Philadelphia

    3 reviews

    2.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 4

    This place was less than desirable, especially when compared to other Brazilian steakhouses in the area. The self-serve food in the bar area was cold. They stopped bringing meat to our table after about 40 minutes. Customer serve was good . I wouldn't return.
    

    Picanha Brazilian Steakhouse - Center CityResponded on November 29, 2024

    We're truly sorry to hear that your experience didn’t meet expectations. We always strive to provide delicious food and excellent service, and we regret that we fell short during your visit. We appreciate your positive note on customer service, and we will certainly look into the issues you mentioned with the self-serve food and the timing of the meat service. Your input is invaluable, and we’d be happy to discuss your experience further to ensure we can improve in the future. Please feel free to reach out to us directly. We hope you’ll consider giving us another chance to provide you with a 5-star experience.
    

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