Piccolino Caffe Grande Manchester

Review summary

1. S

   Steve

   London

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Starter lovely ( Calamari) Main course (calves liver) luke warm to cool. Waiter did not come by. When senior person came to clear plates we complained. He offered two free desserts - thanks but we did not want them so offered 30% off. Unfortunately ruined my wifes 65th birthday dinner. Do not think i will ever go to a Piccolino again. Virginia Water served me a freezing cold Lasagne last time. Seems to be an repeating issue. Shame as the venues themselves are fantastic.
   

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2. S

   Sarah

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyable meal, everything was fab and cooked to perfection. Staff were great and really attentive. Highly recommend
   

   Piccolino Caffe Grande ManchesterResponded 4 days ago

   Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your meal and that everything was cooked to perfection. Our team takes pride in providing great service, so it means a lot that you found them attentive. We truly appreciate your recommendation and hope to welcome you back again soon! Sebastian
   

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3. D

   David

   VIP

   Manchester

   31 reviews

   5.0

   31 reviews

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food here was exceptional and the service was excellent, I went for lunch and it was busy and I can understand why!
   

   Piccolino Caffe Grande ManchesterResponded 7 days ago

   Thank you for your 5-star review! We are thrilled to hear that you had a great dining experience and enjoyed both our service and the delicious meal. We hope to welcome you back soon! Kind regards, Sebastian
   

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4. d

   dan

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Lovely restaurant when on form! The food was tasty and hot. Although 5 mains were sold out! Unsure why this would happen, especially for a Saturday evening. I was disappointed as looking forward to the gnocchi. Service was alot slower than usual. Took a while to take our orders. I think for the better dining experience you have to be sat up the stairs. Feel you get more attentive service there. Overall not overly impressed with my most recent experience, which is such a shame.
   

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5. d

   darren

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Too busy, had to wait 20mins to be seated despite booking. Pasta dish was too dry. Shame as first experience was good, they need to limit the customers and focus on the customers rather than numbers through the door
   

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6. A

   Alexander

   Manchester

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Great ambience, food comes on time and a fantastic selection of Italian food to choose from. Toilet situation is weird, one person can use the toilets at the time and there are only two, weird location from them too, so much so the servers had a hard time explaining where they are. Desserts were by far the best and the savoury food was lacking for the price, either texturally or flavour wise.
   

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7. K

   Kelly

   Manchester

   1 review

   1.0

   1 review

   Dined on February 12, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was my second visit to your restaurant. The first time, I celebrated my husband’s birthday, and the experience was brilliant. The service, especially from Hana, was excellent, making me want to return. However, today’s service was disappointing. I came to celebrate my third wedding anniversary, but the experience fell short. Our assigned server was busy, so we waited. Another server approached and took our order instead. The steak I wanted was sold out, so I chose another. However, the server didn’t ask about doneness or sauce—he decided himself and simply asked if it was okay. When we tried ordering an extra side, he stopped us, saying it was too much. While I understand concerns about waste, the choice should be ours. The biggest issue came when our food arrived. I ordered clam pasta but received prawn pasta. The staff member serving it was kind and helped correct the mistake. A few minutes later, the manager apologized and assured us the correct pasta would be ready soon. However, the server who took our order insisted he hadn’t made a mistake and that no apology was needed. Hearing that, with no remorse, was shocking. We immediately addressed our concerns with the manager, who seemed genuinely sorry and offered the pasta as a goodwill gesture. However, what we truly wanted was a sincere apology—not a free dish. This left a bad impression on what was supposed to be a special dinner. I strongly suggest retraining this staff member on proper service and professionalism. What we paid for was not a fast-food experience—and honestly, even fast-food service is often better. If we visit again, we’d prefer not to be served by him until he apologizes.
   

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8. S

   Sarah

   London

   5 reviews

   5.0

   5 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal and with it being a busy Friday night, the service was still friendly and efficient. I normally would come here for pasta, but the fish menu really tempted me last night, I had the sea bream and it was fantastic. We shared the truffle Burrata which is something I wouldn’t normally pick, but the truffle and oil really made it. Everything was excellent.
   

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   Piccolino Caffe Grande ManchesterResponded on February 9, 2025

   Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great dining experience and enjoyed both our service and the delicious meal. We hope to welcome you back soon. Kind regards, Sebastian
   

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9. O

   Ottó

   London

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server was excellent ! very good pizzas… we will return
   

   Piccolino Caffe Grande ManchesterResponded on February 9, 2025

   Thank you for your 5-star review! We hope to welcome you back soon! Kind regards, Sebastian
   

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10. B

    Barbara

    Manchester

    1 review

    5.0

    1 review

    Dined on February 3, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Organised, attentive staff, prompt service and good food. A very pleasant environment.
    

    Piccolino Caffe Grande ManchesterResponded on February 9, 2025

    Ciao Barbara, Thank you for your lovely feedback! We're delighted to hear you enjoyed the attentive service, prompt timing, and the quality of our food. Creating a pleasant dining environment is something we care deeply about, so it’s wonderful to know it made your visit enjoyable. We look forward to welcoming you back soon! Kindest regards Sebastian Rios Guerra General Manager
    

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