Piccolino - Chester

Review summary

1. A

   Amy

   Cheshire

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, and the staff was quick and very nice definitely coming again
   

   Piccolino - ChesterResponded 2 days ago

   Hello amy, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and had a great experience with our team. We can’t wait to welcome you back again soon! Grazie mille
   

   Is this helpful?

2. OT

   OpenTable Diner

   Cheshire

   1 review

   5.0

   1 review

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and the way the staff dealt with the nut allergy menu with was fantastic. Lovely to receive a pudding for Sara’s birthday. Certainly worth a visit. We’ll return. Diolch yn fawr Piccolino Caer 👍👍
   

   Piccolino - ChesterResponded 6 days ago

   Thank you for your kind words! We're delighted to hear that you had a great experience and that our team handled the nut allergy menu so well. It’s wonderful that Sara’s birthday was made extra special with a pudding! We truly appreciate your support and look forward to welcoming you back again soon. Grazie mille
   

   Is this helpful?

3. L

   Lesley

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food and service very good. I had booked a table and we where seated imediatly we arrived all in all a very enjoyable experiance.
   

   Piccolino - ChesterResponded on February 23, 2025

   Ciao Lesley , Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the food and service, and that our prompt seating made your visit even more pleasant. We look forward to welcoming you back for another great experience soon.
   

   Is this helpful?

4. P

   Peter

   VIP

   Cheshire

   8 reviews

   5.0

   8 reviews

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Early evening meal for a family birthday celebration. Restaurant was quiet as it was early, so atmosphere low key. Excellent food and service, topped of by staff putting a birthday candle on my sons Tiramisu - a nice touch. Overall very good, a really enjoyable dinner
   

   Piccolino - ChesterResponded on February 23, 2025

   Ciao Peter, Thank you for sharing your experience with us! We’re thrilled to hear that your family birthday celebration was enhanced by a relaxed early evening atmosphere and our personal touch with the birthday candle on the Tiramisu. Our team strives to make every occasion memorable, and it’s wonderful to know that you enjoyed both the food and service. We look forward to welcoming you back for many more enjoyable dinners!
   

   Is this helpful?

5. N

   Nia

   London

   4 reviews

   3.0

   4 reviews

   Dined on January 24, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Positives: Everyone enjoyed their food! Bar staff were good. Not so good: wait staff - lots of staff but no service at the table. Waited over 30 mins and ended up having to get up and go ask someone to order mains. Then the exact same thing for dessert. And then the exact same issue when trying to pay! Based on the service I would not recommend and was a bit embarrassed as the person who had made the booking.
   

   Piccolino - ChesterResponded on February 5, 2025

   Hello Nia, I’m really sorry to hear about your experience with the service. That’s definitely not the level of hospitality we aim to provide, and I completely understand how frustrating it must have beenespecially since you were the one who made the booking. We truly appreciate your feedback and will be looking into what went wrong to make sure this doesn’t happen again. Your time and experience matter to us, and we’d love the chance to make things right. If you’re open to it, please reach out to us a via email so we can chat more about your visit. We really do hope you’ll give us another chance in the future. Best, Piccolino Team
   

   Is this helpful?

6. A

   Adrian

   Cheshire

   1 review

   5.0

   1 review

   Dined on January 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent, especially the chicken livers on sourdough as a starter, and the ravioli with crab meat and prawns. The wine was a little in the expensive side, but acceptable as the restaurant has to cover a lot of expenses to cover, particularly in today’s financial climate. The staff were great, couldn’t have been better. I would highly recommend the restaurant.
   

   Piccolino - ChesterResponded on February 5, 2025

   Ciao Adrian, Wow, thanks so much for the awesome review! We’re thrilled you loved the food, great choice on the chicken livers and the crab & prawn ravioli! Those are definitely some favorites. We hear you on the wine pricing, and we appreciate your understanding. Keeping quality high while balancing costs is always a challenge, but we do our best to make it worth it! Huge shoutout to our team for making your experience even better, we’ll be sure to pass along your kind words. Hope to see you again soon for another great meal! see you soon
   

   Is this helpful?

7. D

   David

   Cheshire

   2 reviews

   4.0

   2 reviews

   Dined on January 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely meal, good service, staff were excellent and helpful
   

   Piccolino - ChesterResponded on January 20, 2025

   Dear David Thank you for sharing your lovely feedback! We are delighted to hear that you enjoyed your meal and found the service excellent. Our team takes pride in providing helpful and attentive service, and it’s wonderful to know that their efforts made your experience special. We look forward to welcoming you back to Piccolino in Chester again soon! Warm regards, Piccolino Team
   

   Is this helpful?

8. A

   Anthony

   Cheshire

   2 reviews

   5.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff are amazing very attentive booking is easy and seating fab
   

   Piccolino - ChesterResponded on January 10, 2025

   Hello, Thank you for your wonderful feedback! We're delighted to hear that our attentive staff, easy booking process, and comfortable seating made your visit enjoyable. We look forward to welcoming you back soon, Piccolino Team
   

   Is this helpful?

9. M

   Melissa

   Manchester

   7 reviews

   5.0

   7 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Visited on New Year’s Eve. Great service and lovely food. Staff were great.
   

   Piccolino - ChesterResponded on January 10, 2025

   Hello Melissa, Thank you for choosing to celebrate New Year's Eve with us! We're delighted to hear you enjoyed our service and food. Your kind words mean a lot to our team. We look forward to welcoming you back soon Piccolino team
   

   Is this helpful?

10. N

    Nadia

    London

    2 reviews

    1.0

    2 reviews

    Dined on December 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Long wait for food, no communication between the staff. We got asked the same questions over and over again. Waited nearly an hour for our food. Poor quality of dishes. Some arrogant staff.
    

    Is this helpful?