Piccolino - Stockton Heath

Review summary

1. A

   Adam

   Cheshire

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Party size of 4: 1 of meals came 20 mins after the others 1 of meals was wrong steak Lasagne wasn’t in stock Mains took 45 mins after starters
   

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2. P

   Paul

   Cheshire

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely place food just needed to be a bit hotter but otherwise lovely
   

   Piccolino - Stockton HeathResponded 5 days ago

   Thank you paul for your 5 stars! For the future, please feel free to mention it to one of our staff and we increase the temperature!
   

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3. K

   Keith

   Cheshire

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Really nice food but the plates were cold and I had to ask for the chips that were meant to come with my main meal. Service was a bit slow and they also gave me wife a different cocktail to what she’d asked for !
   

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   Piccolino - Stockton HeathResponded on February 24, 2025

   Hi Keith, let me please apologise for your not very great experience with us, hopefully next time we make it right and we owe you a round of drinks on us!
   

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4. P

   Paul

   Manchester

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal and excellent service coupled with a great atmosphere.
   

   Piccolino - Stockton HeathResponded on February 24, 2025

   Thank you paul for your lovely feedback!
   

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5. C

   Charlotte

   Manchester

   1 review

   5.0

   1 review

   Dined on January 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal amazing service, the setting and ambience is beautiful can’t wait to go back
   

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   Piccolino - Stockton HeathResponded on February 6, 2025

   Thank you very much Charlotte for your kind words, and we also cannot wait for your next visit!
   

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6. J

   Janet

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as always really enjoy visiting as you are made to feel so welcome
   

   Piccolino - Stockton HeathResponded on February 6, 2025

   It's wonderful to know that you had a great experience. Thank you for taking the time to share your thoughts Janet!
   

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7. P

   Paul

   Houston

   7 reviews

   5.0

   7 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for my wife’s birthday and everything was excellent. We are over visiting from Texas, though i am Stockton Heath born and bred. Had a blast and we will come again the next time we are over!
   

   Piccolino - Stockton HeathResponded on February 6, 2025

   It is great to pass excellent feedback onto our teams, so thank you for the shout out! We are happy to hear you had a good experience Paul!
   

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8. OT

   OpenTable Diner

   Manchester

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic NYE evening, amazing food, quality drinks, customer service and hospitality master class from Vlad, Pedro and Daisy. It was extremely busy and they provided a wonderful experience. Highly recommend all to all.
   

   Piccolino - Stockton HeathResponded on January 10, 2025

   Thank you for the wonderful review and for taking the time to share your feedback with us! 🙌
   

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9. M

   Melissa

   Manchester

   1 review

   2.0

   1 review

   Dined on December 31, 2024

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 2

   We booked a table for a large group booking for an 8 year olds birthday. Prior to arriving we were not made aware that for NYE only they would be running a special reduced menu, the options were limited especially for two diners who follow a vegan diet, there wasn’t actually any vegan dishes on the menu at all. I felt there wasn’t a lot of choice even for the rest of our group. We were seated in the newly refurbished area which aesthetically was lovely. However, was very cold each time the door to the staff area was opened, aswell as a strong smell of cigarette smoke which I could not establish where it was coming from. We were so disappointed, we have booked piccolinos every year on NYE for the past couple of years aswell as visits throughout the year & have always left really happy, we were surprised at how poor this evening was. Sadly, we won’t be returning here again & will be booking somewhere else.
   

   Piccolino - Stockton HeathResponded on January 10, 2025

   I have ensured your feedback has been passed onto our team so that we can prevent such experiences occurring again in the future. Melissa Thank you for taking the time to leave us a review. We are sorry to read that our service wasn’t to the high standard we usually strive to deliver. I would like to apologise for this situation, and would like to welcome you back for a drink on us. If you would like to take me up on this, don't hesitate to contact us so we can make the arrangements.
   

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10. E

    Eleanor

    Manchester

    7 reviews

    5.0

    7 reviews

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely food and amazing service. Had a smashing time
    

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    Piccolino - Stockton HeathResponded on January 10, 2025

    Thank you Eleanor for the 5-stars! Hope to see you again soon Eleanor! It's always great to see we have delivered a great experience either by food and service too!
    

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