Pine Cone Ridge

Review summary

1. OT

   OpenTable Diner

   London

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   This is our fourth time to PCR. Our first experience was fantastic so we went back but every time we’ve visited since, it’s been just okay. When spending top dollar, one expects a top experience. Service was fine, though it seemed like the staff would rather be elsewhere. Food has been just okay vs our first visit. Fish was overcooked a bit and there were only 3 scallops in my scallop entre, also a bit overcooked. I was starving for just one more please! And after 7:30, the noise level escalated to the point of having to yell across the table, and we were not even in the main dining room. Sorry, likely won’t go again when so many other options in PC.
   

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2. J

   John

   Victoria

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was fine but is about double the price it should be.
   

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3. G

   Gay

   Greensboro

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our table had the duck and the sea bass, Both were excellent
   

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4. N

   Nancy

   VIP

   Seattle

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic booth for our group. Server was awesome, helped us find the best items for our crowd. Loved the ambiance and cocktails were perfection!
   

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5. M

   Mark

   Memphis

   29 reviews

   2.0

   29 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Great food - unfortunately we were rushed. Salads came within 5 minutes of ordering them. Main entrees were served as we were finishing salads. Fine dining has a “pace”. This was WAY too FAST. We mentioned to server that we received entrees too quickly, she apologized. I asked her to mention to chef - disparate a manager or chef didn’t come over to apologize. Had our salads and entrees in less than 35 minutes. Food was well prepared and tasty.
   

   Pine Cone RidgeResponded 2 days ago

   Mark, thank you for sharing your review of your recent visit. It is only through feedback such as yours that we are able to maintain and improve upon the experience that we provide to our valued guests, as we would never expect our staff to rush a table. We would love the opportunity to further discuss the details of your visit with our upper management. Please email us with a copy of your review and we will gladly be in touch. Looking forward to hearing from you.
   

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6. G

   Genie

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great waiter, service & ambiance terrific. Super wine & cocktail list. Food was good- spin on foods. Interesting menu
   

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7. K

   Kyia

   VIP

   Denver

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, waitress was not so pleasant but everyone else was great! Fun restaurant as well
   

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8. J

   Joybell

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Restaurant was extremely busy and despite having a reservation, we were seated 30 minutes late. Everyone was being seated late at least 20 minutes and it seemed they were shuffling next available table to the group who complained first. Uneven treatment - some people were allowed to stand by the bar and order drinks, whereas we were asked to leave the bar area. Once seated, food and service were great. They apologized for the late seating and treatment, but it was such a shame because the restaurant was nice and the food was good. Wouldn’t return due to the trouble and stress of being seated.
   

   Pine Cone RidgeResponded 4 days ago

   Hi there, thank you for taking the time to submit a review. We strive to provide exemplary service, cuisine, and atmosphere for all of our guests and are disheartened to read of your disappointing experience with us based on your additional wait time. We would love the opportunity to discuss your visit in detail; our hope is to offer you a personal apology and to encourage you to give us a second chance. Please contact us with a copy of your review and we will gladly follow up. Thank you for your time and we look forward to hearing from you.
   

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9. a

   annette

   VIP

   Phoenix

   16 reviews

   4.0

   16 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We always love the food here. Everyone ordered something different and everyone liked their food. The drinks are fun, interesting and well mixed.
   

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10. J

    Jeff

    Tampa

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our family had a great time! Service was amazing.!
    

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