Pizzeria Portofino

Review summary

1. F

   Francesca

   Atlanta Metro

   3 reviews

   vip
   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The sever left the dirty dishes on our table for way too long
   

   Pizzeria PortofinoResponded today

   Thank you for the feedback, Francesca! We're sorry to learn that our team wasn't as prompt and thorough as we'd hoped. We take reviews seriously and we'll use yours to coach our staff to be more diligent with the details for the future. We hope to have the opportunity to serve you again soon. Cheers Team Pizzeria Portofino
   

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2. B

   Bas

   Greater Boston

   1 review

   vip
   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Way too overpriced for what you get. Great pizza for a good price but starters were not good and very expensive. Bruschetta with figs and ricotta is priced at $28 which is ridiculous at its own. We asked for prosciutto as an add on and they charged an additional $11 bucks for three slices of prosciutto. Not worth it. Tuna tartare was dry and seems to have been sliced, prepped and cooled a day in advanced. Also wine list is very much lacking, $24 for a simple and plain chianti. Much better Italian places with better food and value for money in Chicago. Only people with bad taste like this place
   

   Pizzeria PortofinoResponded today

   We're sorry to hear that your experience at Pizzeria Portofino didn't meet your expectations. We appreciate your feedback on our prices, portion sizes, and our starters. We always strive to provide value for our dishes, and your comments will help us to improve. We're glad to know that you enjoyed our pizza and that our service was up to par. We hope to have another opportunity to serve you better in the future. Cheers Team Pizzeria Portofino
   

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3. C

   Christian

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The environment was very nice. The pizza was very tasteful and river north with a view cocktail is very good!
   

   Pizzeria PortofinoResponded today

   Thanks for visiting us, Christian! We're thrilled to hear that you enjoyed the environment and the taste of our pizza at Pizzeria Portofino. It's great to know that the cocktail you tried was to your liking as well. We always strive to provide a memorable experience for our guests. We appreciate your kind words and look forward to welcoming you back soon! Cheers Team Pizzeria Portofino
   

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4. M

   Martha

   Chicago

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service, great atmosphere to celebrate a birthday or anniversary.
   

   Pizzeria PortofinoResponded today

   Thanks for the feedback, Martha! We're thrilled to hear that you had an excellent experience celebrating your special occasions at Pizzeria Portofino. It's wonderful to know that our customer service and atmosphere lived up to your expectations. We strive to make every visit memorable and we're glad we could contribute to your special day. We look forward to welcoming you back soon! Cheers Team Pizzeria Portofino
   

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5. T

   Teresa

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is delicious!!! The service was amazing!!! We really enjoyed our time in the restaurant. It’s a great location, friendly staff and worth the visit!!! Teresa
   

   Pizzeria PortofinoResponded today

   Thanks for visiting us, Teresa! We're thrilled to hear that you enjoyed the food and found our service amazing. It's wonderful to know that you found our location convenient and our staff friendly. Your kind words mean a lot to us. We look forward to your next visit to Pizzeria Portofino. See you soon! Cheers Team Pizzeria Portofino
   

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6. M

   Miosotis

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very excellent, service 20-10. The Location is very good
   

   Pizzeria PortofinoResponded today

   Hey, thanks for the 5-star review! We're thrilled to hear that you enjoyed your experience at Pizzeria Portofino. It's great to know that our service and location met your expectations. We always strive to provide excellent service and locations, and your feedback is a testament to our efforts. We look forward to welcoming you back soon! Cheers Team Pizzeria Portofino
   

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7. N

   Nancy

   Indiana

   2 reviews

   vip
   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved the food and cocktails. Service was exceptional and Heather, the manager, was amazing.
   

   Pizzeria PortofinoResponded 1 day ago

   Hello Nancy! We're overjoyed to hear that you had a fantastic time at Pizzeria Portofino. It's wonderful to know that you enjoyed our food and cocktails, as well as our service. We always aim to provide exceptional service, and your kind words are a testament to our efforts. We look forward to welcoming you back soon. Thank you for your kind words and high ratings! Cheers Team Pizzeria Portofino
   

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8. Y

   Yoselin

   Monterrey

   4 reviews

   vip
   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Célebre mí cumpleaños y fue una experiencia muy bonita, la comida espectacular, muchas gracias!!!
   

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9. B

   Brock

   Columbus

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience. Was a member in our groups reservation and all waitresses/hostess said happy birthday and brought out birthday desert. Amazing service and food
   

   Pizzeria PortofinoResponded today

   Thanks for the feedback, Brock! We're thrilled to hear that you had an amazing experience at Pizzeria Portofino. It's always a pleasure to know that our team's efforts to make our guests' celebrations special are appreciated. We're glad that our birthday desserts added to the joy of your celebration. We look forward to serving you again soon. Cheers Team Pizzeria Portofino
   

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10. H

    Heather

    Chicago

    2 reviews

    vip
    1.0

    2 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    This is not the first time I've been to this restaurant and they have over-booked reservations, so sadly this is a trend and we will not be going back. This was a special night out to celebrate my friend's birthday and she left feeling rushed, stressed and heart broken. I planned ahead and booked this reservation 2 months in advance, and we arrived on time, so to be told after we sat down that our group of 7 has an hour to order and eat because there was a private party coming in, was extremely disappointing. If you are going to put such a short time limit on tables, that should be communicated when making the reservation. I can look past the moving tables mid-dinner, but to be constantly reminded we needed to be out of there ASAP and the manager being rude to us, I have never been treated that way at a restaurant before. Our bill was $800 and we couldn’t even enjoy ourselves, so disappointing.
    

    Pizzeria PortofinoResponded today

    Hi Heather. We're genuinely sorry to hear about your recent experience at Pizzeria Portofino. We understand how special occasions can be, and we regret that we didn't meet your expectations on your friend's special night. We apologize for the inconvenience caused by the reservation system and the behavior you encountered. We appreciate your patience and understanding, and we're committed to improving our service. We hope to have the opportunity to serve you better in the future. Cheers Team Pizzeria Portofino
    

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