Ponto Lago - Park Hyatt Aviara

Review summary

1. E

   Emi

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, but the service was truly the standout of the night. It was truly a pleasure to have Alejandro as our server, who guided us through the menu with amazing insight and recommendations! Our favorites were the chicken with mole, arepas, octopus, and tuna crudo. It was an elevated dining experience in a warm and welcoming atmosphere at a reasonable price point. This restaurant is worth a visit.
   

   Is this helpful?

2. R

   Ronnil

   Los Angeles

   25 reviews

   5.0

   25 reviews

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time. From the valet to the wait staff at Ponto Lago made us feel welcome and special. Alejandro and his wait partner from Ponto Lago treated our Mom with respect and care. We celebrated her 86th birthday with the family and it did not disappoint. Thank you.
   

   • 
   • 
   • 
   • 
   • 
   • 
   • 

   Ponto Lago - Park Hyatt AviaraResponded 7 days ago

   Hi Ronnil, We're absolutely thrilled to hear about your wonderful experience at Ponto Lago - Park Hyatt Aviara! It's wonderful to know that our valet team, wait staff, and especially our team at the restaurant made you feel welcome and special. We're also glad to hear that your Mom's birthday celebration was a memorable one for all of the right reasons. Your kind words are greatly appreciated and serve to motivate our team. We look forward to serving you and your family again on your next visit. Thanks again for your kind words and the perfect ratings! Best, The Ponto Lago Management Team
   

   Is this helpful?

3. J

   Joe

   VIP

   Indiana

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Unfortunately, this was a let down. Menu was prefixed for valentine's day and the first two courses (appetizers) were literally just two hockey pucks. My wife and I thought we were being pranked. My steak was supposed to be medium and was definitely bleeding in the middle.. Desert was... weird. They added spices to it, which made it not a desert... We got a different one from door dash later. I hope others had a better experience
   

   Ponto Lago - Park Hyatt AviaraResponded on February 18, 2025

   Hi Joe, Thank you for sharing your feedback with us. We're truly sorry to hear that your Valentine's Day experience didn't meet your expectations. Our goal is always to provide a memorable and enjoyable dining experience, and it's disappointing to learn that we missed the mark for you. We appreciate your honest input regarding the appetizers, steak preparation, and dessert. Your comments will be shared with our culinary team to ensure we continue refining our dishes to better suit our guests' preferences. We hope you'd give us the opportunity to welcome you back in the future for a meal that better reflects our standards to make things right and provide you with the exceptional experience we strive for. Best, Ponto Management Team
   

   Is this helpful?

4. R

   Russell

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Don't go. We went to valentine's special dinner. We sat down and waited 30 minutes before anyone came to take our drink order. That took 15 minutes to get. Food order for entrees taken then. It was an hour before even the bread came. Some of food was good but for $500.00 with drinks, avoid this place.
   

   Ponto Lago - Park Hyatt AviaraResponded on February 18, 2025

   Hi Russell, Thank you for your feedback, and we sincerely apologize for the delays you experienced during your Valentine's Day dinner. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to wait that long. We appreciate you giving us a chance, and while we're glad you enjoyed some of the food, we regret that the overall experience didn't meet your expectations-especially on such a special occasion. Your comments will be shared with our team to ensure we improve our service efficiency moving forward. We would love the opportunity to make it up to you and hopefully welcome you back in the future for a much better experience. Best, Ponto Lago Management
   

   Is this helpful?

5. M

   Monica

   VIP

   Mexico City

   102 reviews

   3.0

   102 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This restaurant is located in the Hyatt Aviara hotel, beautiful restaurant, the service by Tyler was great. The food had a nice presentation and very good taste. Unfortunately the times were off, our first course started by the second one listed on the fixed menu and the first starter was our last. We had a reservation at 6:30 the food started arriving around 30-35 minutes after we were seated. Every course had at least a 15 minutes between each one. Then the sharable sides came for the main course but the main course took over 20 minutes to get to our table, we saw it was on the counter for that amount of time, off course when it came at 8:20 it was cold, so we sent it back. A do appreciate that they gave us a small appetizer while we waited for them to reheat the new york steak. But to much time in between each small plate.
   

   • 

   Ponto Lago - Park Hyatt AviaraResponded on February 18, 2025

   Hi Monica, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the ambiance of our restaurant, and that Tyler provided you with great service. We also appreciate your kind words about the presentation and taste of the food. However, we sincerely apologize for the timing issues you encountered during your meal. We understand how important a well-paced dining experience is, and we regret that we fell short in this regard. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure that service flows more smoothly in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a flawless experience next time. Best, Ponto Lago Management
   

   Is this helpful?

6. B

   Bryan

   VIP

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and service to match. Love the open kitchen.
   

   Ponto Lago - Park Hyatt AviaraResponded on February 18, 2025

   Thanks for visiting us, Bryan! We're thrilled to hear that you always enjoy our food and service at Ponto Lago - Park Hyatt Aviara. It's great to know that our open kitchen adds to your dining experience. Your kind words mean a lot to us. We look forward to welcoming you back soon! Best, Ponto Lago Management
   

   Is this helpful?

7. M

   Matthew

   Austin

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Alejandro made our experience phenomenal. We had one of the best tables in the house and the chef’s special was a great value for me and my dining partner. Ambiance, sunset views, and delicious food and drinks.
   

   Ponto Lago - Park Hyatt AviaraResponded on February 18, 2025

   Hey Matthew, We're thrilled to hear that you and your dining partner had a fantastic time at Ponto Lago - Park Hyatt Aviara! It's wonderful to know that our table, ambiance, sunset views, and chef's special added to your experience. We always strive to provide our guests with the best value possible, and we're glad you found value in your dining experience. We look forward to welcoming you back soon! Best, Ponto Management
   

   Is this helpful?

8. K

   Kristin

   San Diego

   1 review

   5.0

   1 review

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food. Had the pork trio. Everything was so delicious, down to the frisee on the plate. I haven't had a meal that delicious in quite a while. The kitchen was beautiful, always fun to watch the chefs in action. Pricey, but.....duh. I will definitely be coming back.
   

   Ponto Lago - Park Hyatt AviaraResponded on February 5, 2025

   Thanks for visiting us, Kristin! We're thrilled to hear that you enjoyed the pork trio and found everything to be delicious. We're glad you found our kitchen beautiful and the chefs' actions entertaining. We strive to provide the best quality food and service, and we believe our prices reflect the quality we offer. We appreciate your feedback and look forward to welcoming you back soon. Best, The Ponto Management Team
   

   Is this helpful?

9. L

   Lesley

   Phoenix

   445 reviews

   4.0

   445 reviews

   Dined on January 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a quiet corner table and a very knowledgeable and attentive waiter. The cocktail was very slow in coming so a glass of Prosecco was offered while we waited. The oysters we very good though were east coast, not pacific as listed on the menu. They were served with more of a remoulade sauce instead of the traditional cocktail sauce and horseradish. We also shared the paella which again was non traditional with some sour cream dollops instead of saffron flavors. The combination of seafood and fish was very good but the spicy sausage was not very present. Overall we enjoyed our experience very much.
   

   Is this helpful?

10. A

    Anna

    VIP

    San Diego

    12 reviews

    5.0

    12 reviews

    Dined on January 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    We really enjoyed our experience and look forward to returning. The chef offered a complimentary amuse of a couple arepas. So good, I will definitely get a full order next time. For dinner we ordered the pork trio for 2. It came with two sides, we chose the potato tostones and the Autumn squashes. Everything was so good that sadly we were too full for dessert which we look forward to enjoying next time. We both also ordered Old Fashions which were both made exactly the way we requested them.
    

    1 person found this helpful