Prime 54

Review summary

1. J

   Jean-Philippe

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Unfortunately for the high price the lobster frites wasn't the best choice. It seems to be a frozen one. Asking for a cappuccino and received an American coffee
   

   Is this helpful?

   Report
2. M

   Melinda

   VIP

   Houston

   25 reviews

   5.0

   25 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The steak we ordered was was cooked to perfection and those butter mashed potatoes were to die for. Theresa, out server was very attentive and prompt the entire time. It was everything we had hoped and expected!
   

   Is this helpful?

   Report
3. J

   Jason

   Houston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful experience, was happy to spend our birthday here
   

   Prime 54Responded 3 days ago

   Dear Jason Thank you so much for your feedback, we are very glad because you enjoyed the place and the time with us, we hope that you have a lot of years more. We hope to see you soon. Best Regards Jarib.
   

   Is this helpful?

   Report
4. H

   Heather

   Miami

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Booked this table for myself during a business trip. For context! I am an American but have lived overseas for 20 years and did not know the new laws around the "service charge" in Florida. The menu is limited but I usually think that is a good sign. The had salads on the menu but were not able to make just a small green salad so I took the ceasar - which was delicious but far too big. Then I ordered a mid-range priced steak and find that there are no sides included so I ordered those. I had two glasses of Malbec and a slice of the HUGE chocolate cake (which was a disappointment honestly). The steak and bernaise was delicious but I don't think the price is justified. I get the bill and the waiter says to me that the Service Charge goes to the restaurant and the tip I leave will go to him and the buser. So I leave him the standard 20% - which was 50$! I then find out a few days later that the service charge does go in part to the establishment but he and the other staff do get a good portion of it. I was quite upset that I was "cheated" being unaware of the rules. I would have very likely "topped up" a little extra for him had he been honest with me. For that reason I am putting the low scores.
   

   Prime 54Responded 7 days ago

   Dear Heather, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

   Report
5. J

   Jose Maria

   Lower Saxony

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Muy tardado el servicio y muy tardados los alimentos el ambiente muy poco cálido y muy fúnebre
   

   Prime 54Responded on December 6, 2024

   Dear Jose Maria, Thank you for your feedback. We hope to see you soon. Kind Regards, Selim Guest Experience Team
   

   Is this helpful?

   Report
6. B

   Brent

   VIP

   Austin

   16 reviews

   5.0

   16 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Pleasantly surprised. Had Chataubriand for two and it was excellent. Wine list is ridiculously overpriced but found a cote du Rhône - cheapest bottle on list and it was excellent!
   

   Prime 54Responded on November 30, 2024

   Dear Brent, Thank you for sharing your experience at Fontainebleau Miami Beach. We are delated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

   Report
7. S

   Sarah

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seafood tower was fresh and delicious more than enough for 4 people to share . Cocktails were fantastic and served very quick even though it was Thanksgiving and they were very busy . Our waitress was the best part of the evening and that’s not to say that anything wasn’t perfect she was just a rockstar . I want to say her name was Jean or Jean Marie . Not only was her service impeccable but she was extremely lovely and made our holiday extra special . On top of it all when she noticed I was cold she brought out a shawl to make me comfortable.
   

   Prime 54Responded on November 30, 2024

   Dear Sarah, Thank you for sharing your experience at Fontainebleau Miami Beach. We are delated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

   Report
8. c

   chris

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst dining experience in many years. Very loud music, lost our food order. Masquerading as a top style steak house. 
   

   Prime 54Responded on November 29, 2024

   Dear Chris, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

   Report
9. D

   Dario

   Denver

   6 reviews

   5.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. I had the ny strip and it was perfect, sides were great (mashed potato). Food came out a little slower but it was so good i didn’t mind.
   

   Prime 54Responded on November 30, 2024

   Dear Dario, Thank you for sharing your experience at Fontainebleau Miami Beach. We are delated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

   Report
10. J

    Josée

    VIP

    Montreal

    12 reviews

    5.0

    12 reviews

    Dined on November 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellente nourriture ! Avons prix rib eyes assez gros pour partager sans problème …
    

    Prime 54Responded on November 29, 2024

    Dear Josée, Merci d'avoir partagé votre expérience à Fontainebleau Miami Beach. Nous sommes ravis d'apprendre que votre séjour a été incroyable et que vous avez pu vous détendre pleinement. Notre mission est de vous offrir une expérience mémorable et exceptionnelle, et il semble que nous ayons réussi à offrir un service cinq étoiles. Merci d'avoir choisi Fontainebleau Miami Beach pour votre séjour et nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur. Cordialement, Elias Guest Experience Team Fontainebleau Miami Beach
    

    Is this helpful?

    Report