Prime, A Shula's Steak House

Review summary

1. P

   Paul

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   January 5, 2025 Marco ALL DAY, best customer service! We recently dined at Shula Prime AZ and had the absolute pleasure of being served by Marco. Hands down, he provided the best customer service we've experienced in Arizona. His professionalism, attention to detail, and friendly approach turned a great meal into an unforgettable dining experience. We ordered the dry-aged ribeye, six scallops, and a bottle of Almaviva. Marco's recommendations were spot-on—the ribeye was cooked to perfection, full of rich flavor, and the scallops were tender, seared beautifully, and bursting with freshness. The Almaviva was an outstanding choice, perfectly pairing with the meal and elevating the experience even further. Marco’s ability to anticipate our needs, maintain perfect timing, and genuinely ensure we were enjoying every moment was unmatched. He was attentive without being overbearing, knowledgeable, and passionate about making our night special. Thank you, Marco, for setting the bar so high! We’ll definitely be back and will ask for you by name, AND ONLY WANT YOU! Shula Prime is lucky to have you on their team!
   

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2. D

   Dennis

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and Taylor’s service were exceptional. First time, definitely will be back.
   

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3. M

   Melissa

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The portions are big enough to share. Plus, the sides are family-size. The experience itself is great—starting with the champagne!
   

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4. S

   Scott

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our bartender was amazing! He had the perfect drink and food recommendations for us! We had a fantastic view of the sunset! The ambience was fun and up beat!
   

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5. E

   Eric

   VIP

   Chicago

   89 reviews

   4.0

   89 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The restaurant service and the ambiance are fantastic at Prime on top of the hotel. The food was slightly above average, but we still recommend this gem for the views and the service.
   

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6. CO

   ChrisO

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 4

   My wife and I had dinner reservations for New Year’s Eve. When we arrived at the restaurant and were seated the menu stated that dinner that night was $225 per person. This information was never given to us when we made the reservations or when the restaurant called to confirm the reservation. We also weren’t told about the pricing when we checked in that evening. We were planning on spending around $200. Instead our bill was $588 (not including the tip). Had we known that dinner was going to cost $225 per person, we would have never made reservations there. I feel that Prime deliberately withheld this information from customers. The food and service were good, but we will not be going back to Prime again.
   

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7. j

   jolene

   Denver

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   The music is loud and not good dinner music at all. Hard to even have a conversation with the person you are with. Service people are outstanding. and caring. Best part of the dining experience. The food was ok, but not great and for $225.00 per person for New Year's dinner was way overpriced. I did appreciate that the management allowed my date and I to share a meal. We are 85 and 93 years old and barely were able to eat all of a shared meal. At least we didn't waste a lot of food by being able to share. We appreciated the consideration for our needs. Usually the food in the Prime Steak House is very good, but seemed to not be as good on New Year's Eve.
   

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8. N

   Ning

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great dining experience! Everything we ordered was delicious, and the service was great.
   

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9. M

   Morgan

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We have been to prime MANY times and decided on Christmas night to take my in-laws and kids to dinner as a special treat. We were disappointed for the first time ever. Our server was very sub par, steaks were overcooked, and the server at the table behind us split a sauce of some kind which splattered all over my husband and I, to which we had to ask for extra napkins to clean our selves and not even a sorry from anyone. We have never not ordered desert but tonight we just wanted to leave sadly. Very unfortunate to have had this experience on Christmas Day.
   

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10. P

    Patrick

    Baltimore

    16 reviews

    5.0

    16 reviews

    Dined on December 25, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Considering it was Christmas night, service was excellent, food was 95%.
    

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