Product of Italy Kellyville

Review summary

1. G

   Glen

   Sydney

   1 review

   5.0

   1 review

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meal was excellent. The restaurant staff were very attentive and responded quickly. A very enjoyable experience. Thank you.
   

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   Product of Italy KellyvilleResponded on November 5, 2024

   Thank you for your kind words! We’re so glad you enjoyed your meal and that our team helped make it a memorable experience. It was a pleasure having you with us, and we look forward to welcoming you back soon!
   

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2. J

   Jono

   Sydney

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   The only thing that let the place down was being kicked out at 7:00. We booked in at 5:30 to entertain our friends and were kinked out at 7:00 on the dot. Nowhere in the booking did it say there were strict dining hours. We were having a fantastic time and were looking forward to dessert when we were asked to leave half way through our main. We wasted 1/4 bottle of wine and it ruined a nice evening out with friends. Food and service were reasonable but will never go back due to the booking rules that aren’t advertised until you’re there.
   

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3. S

   Sandra

   Sydney

   1 review

   4.0

   1 review

   Dined on October 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food. Very tadty and traditional. Service was a bit slow at times and noise level high. This is mainly due to large table of about 20 celebrating a birthday. Staff friendly. Manager very obliging. We will certainly be back.
   

   Product of Italy KellyvilleResponded on October 30, 2024

   Hey, thank you for your business! We’re grateful that you've taken the time to share your experience here at Product of Italy. We pride ourselves on delivering an authentic Italian experience and are grateful you gave us a try. We aim to earn a 5-star review from you the next time around and will work to deliver that to you each time going forward. Regards, Product of Italy.
   

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4. T

   Tahlia

   Sydney

   1 review

   5.0

   1 review

   Dined on October 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such lovely staff and so accommodating. The food was delicious and the service was amazing.
   

   Product of Italy KellyvilleResponded on October 30, 2024

   Thanks so much for the wonderful review Tahlia!
   

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5. J

   Jenny

   Hong Kong

   1 review

   1.0

   1 review

   Dined on October 20, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had an outdoor reservation for 8 people at 12:30 pm on 20th October , and we arrived on time to begin our meal. However, while we were still enjoying our food, a waiter came to our table and asked when we would be finished and ready to leave. At that moment, it was only 1:30 pm, and we politely requested an additional 5 minutes to finish. After we left, we reviewed the booking confirmation, which clearly stated that the table would be reserved for 2 hours for parties of 7 or more. Despite this, we were rushed out in less than an hour, which made no sense given the policy. We left feeling unwelcome and disappointed with the hospitality. This experience has left a negative impression, and we certainly won’t be returning. It’s a real shame to see such poor service tarnish the reputation of what is otherwise a great Italian restaurant.
   

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6. A

   Audrey

   Sydney

   3 reviews

   4.0

   3 reviews

   Dined on October 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Have wanted to try this place since it opened and our daughter’s birthday was a great excuse to try. The service was attentive, the food was well portioned, great flavours. Very happy to have a great Italian place nearby!
   

   Product of Italy KellyvilleResponded on October 21, 2024

   Thank you for choosing us to celebrate your daughter’s birthday! We're so glad you finally got to try us and enjoyed the experience. It’s wonderful to hear that the service was attentive and the food met your expectations with great flavours and portions. We're excited to be your local Italian spot and look forward to welcoming you back soon!
   

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7. T

   Trudi

   New South Wales

   2 reviews

   5.0

   2 reviews

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Pizza are thin based which is great and great toppings. Pasta is always good. We have had food from every Product of Italy except Minchinbury.
   

   Product of Italy KellyvilleResponded on October 21, 2024

   Thank you for your wonderful review! We're so glad to hear you've enjoyed our pizza and pasta across multiple Product of Italy locations and appreciate the support. We hope you get the chance to visit Minchinbury soon, and we look forward to serving you again!
   

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8. G

   Geoff

   Sydney

   1 review

   5.0

   1 review

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great Food good service , excellent value for money
   

   Product of Italy KellyvilleResponded on October 14, 2024

   Thanks so much for the lovely review Geoff!
   

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9. R

   Richard

   Sydney

   1 review

   5.0

   1 review

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff here have always been friendly and helpful. Pizzas here were well made and tasty. And despite being a busy Saturday night came out quickly. We also had a salad which was very nice as well. Made the whole experience pleasant and we will definitely be back again.
   

   Product of Italy KellyvilleResponded on September 16, 2024

   Hi Richard, thank you for your lovely feedback! We’re delighted to hear you enjoyed the pizzas, salad, and the friendly service! It’s great to know you had a pleasant experience with us. We look forward to welcoming you back again soon! Cheers, Product of Italy Kellyville
   

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10. W

    Wayne

    Sydney

    1 review

    1.0

    1 review

    Dined on September 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We booked for 9 people for Father's Day and unfortunately one person was not able to come. We were then forced by the restaurant to pay for 9 people. It was not necessary to do this as no food was pre ordered. We were disappointed as they could have reduced our cost to 8 people. We won't be going back to this place.
    

    Product of Italy KellyvilleResponded on September 3, 2024

    Hi Wayne, I’m sorry to hear about the issue you faced with your booking. It’s disappointing to learn that we didn’t accommodate your change in guest numbers as we should have. Your feedback is valuable, and we’ll review our policies to better handle such situations in the future. We appreciate you sharing your experience and apologise for any inconvenience caused. Thank you for bringing this to our attention. Kind regards, Product of Italy (Kellyville)
    

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