Puckett's Franklin

Review summary

1. C

   Charlie

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was good but slow. It was busy though and the bar was backed up. They were out of many of our favorite items including fried chicken. Bad timing I guess.
   

   Puckett's FranklinResponded 2 days ago

   Hi Charlie, We appreciate your feedback about the service, and we’re glad to hear that it met your expectations, even during a busy time. However, we apologize for the slow service and the unavailability of your favorite items, like fried chicken. It can be disappointing, and we will take your comments into consideration as we strive to enhance our guests' experience. Thank You, Puckett's Restaurant - Downtown Franklin
   

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2. E

   Emy

   Nashville

   11 reviews

   vip
   2.0

   11 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We are locals and this wasn’t our first time at Pucketts altho we don’t go often - and tonight reminded me of WHY we don’t go often… The service was extremely slow (it took 15mins to put in our drink order and another 10mins to get the drinks - water/tea/sodas)… the place always seems crowded which is good on their marketing people because it is so extremely overrated. We ordered 2 apps and dinner for 6 people - 2 of those being kids that only ordered French fries - my point being nothing that we ordered was difficult - and it took almost an hour to get our food. Once we got it, it was mediocre at best. $154 for poor service, fried food that tasted gross - and the loud live music (which I typically love) was just annoying. When you have a choice for a good experience - DO NOT GO HERE. Yuck.
   

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3. M

   Marcella

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed our dinner and following morning breakfast. The band was perfect for our celebration. We love returning to pucketts any time we are in the area!
   

   Puckett's FranklinResponded on November 19, 2024

   Hi Marcella, The team is happy to hear that you enjoyed your time with us! Thank You, Puckett's Restaurant - Downtown Franklin
   

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4. S

   Susan

   Indiana

   24 reviews

   5.0

   24 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were able to sit on the patio and enjoy the beautiful fall evening eating shrimp and grits and catfish! The food was fantastic and service was great!!! The beer my husband had (Jackalooe Brown)was super and my blackberry manhatten was divine! We ended with the fried brownie sundae! Well worth the calories we didn’t need!! So crunchy and yummy!! Highly recommend Pucketts for a perfect evening in Franklin!
   

   Puckett's FranklinResponded on October 30, 2024

   Hi Susan, Thank you for sharing your wonderful experience at Puckett's in Franklin! We are thrilled to hear that you enjoyed the delicious food, great service, and lovely ambiance on the patio. Your recommendation means a lot to us, and we look forward to welcoming you back for more memorable moments at Puckett's! Thank You, Puckett's Restaurant - Downtown Franklin
   

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5. E

   Emily

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We so enjoyed live music from The Deltaz and the environment of Puckett’s. The food and service were great, too. We love it!
   

   Puckett's FranklinResponded on October 29, 2024

   Hello Emily, Thank you for your positive review of your experience at Puckett's. We are delighted that you enjoyed the live music from The Deltaz, the great food, and service provided. Your feedback is truly appreciated, and we look forward to welcoming you back for another fantastic visit! Thank You, Puckett's Restaurant - Downtown Franklin
   

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6. B

   Brooke

   Baltimore

   1 review

   5.0

   1 review

   Dined on October 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were excellent! Live music was great! Gentleman was very talented. Highly recommend sharing “The Whole Farm” entree with someone. Sooo good!
   

   Puckett's FranklinResponded on October 23, 2024

   Hi Brooke, Thank you for your wonderful feedback! We are thrilled that you had a great experience with us and enjoyed the food, service, and live music. Your recommendation of 'The Whole Farm' entree is fantastic. We can't wait to welcome you back for another delightful visit! Thank You, Puckett's Restaurant - Downtown Franklin
   

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7. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night out with friends. Bailey very personable and excellent server . Would have loved to have stayed longer for their live music this evening . Sliders, chicken fried steak, nachos … everyone happy with their choices . Wish they were in Tucson !
   

   Puckett's FranklinResponded on October 16, 2024

   Hello, Thank you for sharing your wonderful experience at our restaurant. We're delighted to hear that you had a great night out with friends and enjoyed the service provided by Bailey. Your feedback on the food and ambiance is truly appreciated. We hope to have the pleasure of hosting you again in the future, even if it means traveling a bit further. Thank You, Puckett's Restaurant - Downtown Franklin
   

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8. J

   Jim

   Chicago

   19 reviews

   4.0

   19 reviews

   Dined on October 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is an informal and relaxing atmosphere with southern comfort food.
   

   Puckett's FranklinResponded on November 12, 2024

   Hi Jim, Thank you for sharing your experience with us! We appreciate your kind words about the informal and relaxing atmosphere and our southern comfort food. Your feedback brightened our day! Thank You, Puckett's Restaurant - Downtown Franklin
   

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9. C

   Courtney

   Coastal Georgia

   3 reviews

   5.0

   3 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had my daughter's 12th birthday party at Puckett's last night and it was so much fun. We had a party of 13 with 10 12 yr olds all sitting at one table and the service and food were great! The band was incredible and the girls loved having a show to watch during dinner. It was such a lovely experience start to finish! Thank you Puckett's!
   

   Puckett's FranklinResponded on November 12, 2024

   Hi Courtney, Thank you for sharing your wonderful experience at your daughter's birthday party at puckett's! we're thrilled to have been part of the celebration and that you enjoyed the service, food, and entertainment. your kind words mean a lot to us, and we look forward to hosting you for more special occasions. Thank You, Puckett's Restaurant - Downtown Franklin
   

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10. G

    Glenn

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on September 29, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    The food is great at Pucketts, but they had live music that was wayyyyy too loud. You could hardly talk to the person sitting next to you without yelling. Get that live music turned down a little and it would be a much better experience.
    

    Puckett's FranklinResponded on November 12, 2024

    Hi Glenn, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the loud live music during your visit. Your input is valuable, and we will address the volume levels to create a more enjoyable dining atmosphere. Our aim is to offer exceptional food and a pleasant environment for our guests. We appreciate your understanding and hope to welcome you back soon. Thank You, Puckett's Restaurant - Downtown Franklin
    

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