Puesto Concord Veranda

Review summary

1. D

   DeAndria

   San Francisco

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   For the price the food is not great. I’m not opposed to paying a high price for great food but this did not meet expectation. The atmosphere is beautiful with spacious seating. The drinks are very light and our staff seemed confused. We ordered things we never received. We had to remind to waiter twice to bring things we ordered. There was three other things they never bought us we just got tired of reminding them. In my experience, it was not worth it.
   

   Puesto Concord VerandaResponded today

   Thanks for the feedback, DeAndria. We're sorry to hear that your experience at Puesto didn't meet your expectations. We strive to provide a great dining experience, and it's clear we missed the mark during your visit. We appreciate your comments about our food, and service, and we have already used them as a training tool for our team as we continue to develop. We hope to have the opportunity to serve you again in the future and provide a better experience. To this end, I hope you would accept an invitation to set up a reservation with me at your convenience so that the leadership team here at Puesto can ensure a full remedy of your previous visit. I look forward to hearing from you soon. Best wishes, Robert Spencer
   

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2. D

   Debbie

   Boise

   25 reviews

   3.0

   25 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I've been to the main one in mission valley San Diego & it's fantastic 5 stars all the way. We went for lunch & it was busy but far from full. Service was okay. Not bad but okay. The food was a problem. We both had enchiladas and mine were so overcooked they were hard and not edible. The meat inside was fine but instead of being flavorful it was just spicy. Huge disappointment. If this had been my first experience with Puesto I wouldn't go back. Luckily I know it's just this location.
   

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3. V

   Vanessa

   VIP

   San Francisco

   11 reviews

   3.0

   11 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food is outstanding. But service is lacking unfortunately. We waited 15-20 minutes for water and it was a Monday night, so not even busy. Then we got guacamole before we got any chips. The server was no where to be found most of the time we were there. For the price, I would expect a much higher level of service.
   

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4. K

   Kristin

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on February 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pretty good food but nine dollars for a taco or more is completely ridiculous. It doesn’t even come with any rice and beans which are totally cheap.
   

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5. C

   Colleen

   VIP

   San Francisco

   17 reviews

   5.0

   17 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, the food and service were excellent. We asked for help taking a photo and the employees could not be nicer. We love this restaurant and will return.
   

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6. M

   Melissa

   Central Coast

   1 review

   2.0

   1 review

   Dined on January 26, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Service was really bad, they had no beer because of some issue with the taps and they only had 2 desserts on the menu but were out of 1. The tacos were good but extremely overpriced. Overall just a meh experience
   

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7. OT

   OpenTable Diner

   San Francisco

   1 review

   2.0

   1 review

   Dined on January 26, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Happened to go on the day when they discontinued the best drink they had in the menu and then I said it’s okay let me have the chicken enchiladas that are also amazing and they tell me sorry we’re all out…very disappointing had to settle for something else
   

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8. R

   Rachel

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on January 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food is always spot on here with taste and presentation, however for the price it’s a little over kill. One taco shouldn’t cost 12$ in my opinion, and the portion sizes done equate to the cost. The service was ok attentive and honest with the recommendations, however we needed to remind him of the reason we were dinning was for a birthday so there was a little lack luster in enthusiasm. Needless to say I’ll come back, but maybe only for HH or taco Tuesday and only at the bar.
   

   Puesto Concord VerandaResponded on January 19, 2025

   Thank you for your thoughtful review! We’re so glad to hear you enjoy the taste and presentation of our food. We also understand your concerns about the pricing and portion sizes, and we’re always working to balance quality with value. We appreciate your feedback about the service as well, and we’ll be sure to share it with our team to make sure we’re giving every guest the enthusiasm they deserve, especially for special occasions like birthdays. We’d love to have you back for happy hour or Taco Tuesday at the bar—hopefully we can provide a more memorable experience next time! -Leo J.
   

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9. A

   Angela

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food is good but now so over priced we will not return. Rice and beans used to be part of the meal and now is sold as sides. Apps prices have gone up over $6 per order. The food was not heated enough.
   

   Puesto Concord VerandaResponded on January 19, 2025

   Thank you for your feedback. We’re glad to hear you enjoy the food, but we’re sorry to hear about your concerns with the pricing and portion changes. We understand that rising prices can be frustrating, and we’re constantly evaluating our menu to provide the best value while maintaining quality. We’ll also look into the temperature issue to ensure our dishes are served just right. We appreciate your comments and hope you'll consider giving us another try in the future. -Leo J.
   

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10. J

    James

    VIP

    New York City

    50 reviews

    4.0

    50 reviews

    Dined on January 9, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    Great food, friendly service but a little too intermittent, nice environment
    

    Puesto Concord VerandaResponded on January 19, 2025

    Hi James, We're thrilled to hear that you enjoyed our food at Puesto! It's always a pleasure to know that our efforts to provide flavorful dishes are appreciated. We're sorry to hear that you found our service a little slow. We're always looking to improve and your feedback is invaluable in this process. We hope to see you again soon for a more consistent experience. Cheers! -Leo J.
    

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