Puesto Mission Valley

Review summary

1. P

   Pam

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined on November 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Our experience at this restaurant was poor unfortunately. Service was horribly slow. I realize it was a busy evening mid week still, we had reservations. It took a long time for us to get seated past, and then it took us another hour to get someone to even come by the table for water. we won’t be coming back to
   

   Puesto Mission ValleyResponded 4 days ago

   Thank you for sharing your feedback with us. We sincerely apologize for the poor experience you had during your visit. We understand how frustrating it must have been to wait so long for a table and service, especially with a reservation in place. While busy evenings can sometimes present challenges, this is no excuse for the delay and lack of attentiveness you experienced. Providing prompt and attentive service is a top priority for us, and we clearly fell short in your case. Your feedback is incredibly important, and we’ll be addressing this with our team to ensure such delays and missteps are avoided in the future. We’re truly sorry that your experience has led to this impression of us.
   

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2. VM

   VineetM

   New York City

   23 reviews

   5.0

   23 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice atmosphere, great food and outstanding service.Excellent Margaritas Please start serving Pinot Grigio. It is inexpensive and one of the most popular white wines now. Highly tecommend
   

   Puesto Mission ValleyResponded 4 days ago

   Thank you for your kind words and recommendation! We're delighted to hear you enjoyed the atmosphere, food, and service, as well as our Margaritas—it’s always wonderful to know we’re delivering a memorable experience. We truly appreciate your suggestion to add Pinot Grigio to our wine selection. We value guest feedback like yours, and we’ll be sure to share this with our team as we continually look for ways to enhance our offerings.
   

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3. G

   Gary

   San Francisco

   13 reviews

   vip
   5.0

   13 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and environment. One of my favorite picks in Mission Valley.
   

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4. D

   David

   Louisville

   3 reviews

   1.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food service was slow. Food was expensive, but only mediocre. I would not recommend this restaurant.
   

   Puesto Mission ValleyResponded on November 19, 2024

   Thank you for taking the time to share your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide timely service and exceptional food, and I regret that we fell short during your visit. Your comments about the service and food quality are valuable, and I’ll be sharing them with our team to ensure we improve. If you’re open to giving us another chance, I’d love the opportunity to make it right. Please feel free to reach out to us and we’d be happy to assist you personally. We appreciate your honesty and hope to have the chance to provide a better experience in the future. Best regards, Cody Aftab
   

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5. K

   Karen

   San Diego

   10 reviews

   vip
   2.0

   10 reviews

   Dined on November 11, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Wow, I haven’t visited this restaurant in 2 years. The food and drink prices are up by 50% and the portions are 50% less! The appetizers chicken flautas are now chicken taquitos, definitely miss advertising ! The tacos are all now street taco size. There is a $4 charge for chips and salsa and house wine is $14 a glass. The only redeeming factor was a wonderful waiter!
   

   Puesto Mission ValleyResponded on November 15, 2024

   Thank you for taking the time to share your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations, especially regarding the pricing and portion sizes. We understand how important value is to our guests, and we’re always working to balance quality ingredients with fair pricing. Our menu has evolved over the past couple of years to reflect fresh, handcrafted items, and we appreciate your input about how these changes have impacted your experience. We’ll be sure to share your feedback with our team as we continue to refine our offerings. On a positive note, we’re thrilled to hear your waiter made a great impression—our team strives to provide excellent service, and we’re glad that shone through.
   

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6. JM

   JenM

   San Diego

   20 reviews

   vip
   3.0

   20 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Puesto in La Jolla and Seaport Village have always been favorites of mine, so I was excited to try the Mission Valley location. Unfortunately, this experience was disappointing. The restaurant is massive and quite loud, lacking the cozy ambiance of the other locations. We were seated so close to the next table that I felt like I was intruding on their date. The food here was mediocre at best. Also, serving warm water in a bottle feels off when I'm paying $30 for just three small street tacos, with chips and salsa costing extra. Sadly, I won’t be back.
   

   Puesto Mission ValleyResponded on November 15, 2024

   Thank you for sharing your feedback. We’re truly sorry to hear that your experience at our Mission Valley location didn’t meet your expectations, especially since you’ve been a fan of our La Jolla and Seaport Village restaurants. We value your loyalty and deeply regret that this visit fell short. It’s always our goal to provide delicious food and an enjoyable environment, and we’re disappointed to hear we missed the mark. We’d love the opportunity to make it up to you. Please feel free to reach out to us directly, as we’d like to learn more and ensure your next experience reflects the Puesto standards you know and love. Best regards, Cody
   

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7. S

   Stephen

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Forgot part of our order but otherwise everything was great.
   

   Puesto Mission ValleyResponded on November 15, 2024

   Hi Stephen, Thank you for your feedback! We’re so glad to hear you enjoyed your overall experience with us. However, we sincerely apologize for forgetting part of your order—it’s not the level of service we strive to provide. We appreciate your understanding, and we’d love the opportunity to make it up to you on your next visit. Please feel free to reach out to us directly so we can ensure your next experience is flawless. We look forward to welcoming you back soon! Best regards Cody
   

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8. A

   Andres

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting Puesto, ambiance is appealing, staff was very inviting and polite. The bar area looked like an entertaining area to sit. Outside sitting was plentiful, and warm.. Bit on the pricey side for some tacos so remember that when dining in.
   

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9. r

   roberta

   San Diego

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The lunch taco menu is the best!!! Our staff loves going here. A great place for an office party!!
   

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10. R

    Roland

    San Diego

    4 reviews

    5.0

    4 reviews

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience! Perfect food proteins and wonderful tasting food! Great service as well!
    

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