Queen Street

Review summary

1. M

   Maria

   Connacht

   1 review

   5.0

   1 review

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful Gastro Bar right in the city centre but without the hustle and bustle. Very spacious and relaxing so you can enjoy your lunch without being bothered by other tables around you. Love the decor. Very reasonably priced lunch menu with a good selection to choose from. Food was fresh and tasty and served in a timely manner. Great service
   

   Is this helpful?

   Report
2. D

   Diana

   Connacht

   1 review

   1.0

   1 review

   Dined on September 28, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The services was unbelievable poor for a restaurant that is open a good while in Galway city. From the minute we arrived we had to repeatedly look for service. 30 mins after arriving I had to ask the head waiter for a jug of water as we still had not received any of the drinks we had ordered. Food order was taken after 40 mins. Starters and mains courses ( soup and burger for one of our diners) all arrived at the same time at 8:20. This was an hour and 20 mins after we had arrived. Staff were annoyed with us that we did not want all the food at the same time and even told us to “calm down” . When the bill arrived we were charged for three bottles of wine instead of three glasses. From start to finish it was a shambles!
   

   Is this helpful?

   Report
3. J

   Jennifer

   Dublin

   12 reviews

   vip
   2.0

   12 reviews

   Dined on September 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Unfortunately I hadn’t read the reviews prior to our booking, now looking at other reviews, I can see a large number of guests had the same poor experience as us. Food was very underwhelming. Cocktails were very lovely but service was shocking and considering the place was empty on Sunday night it didn’t really make any sense. Unfortunately I would not recommend and will not be back
   

   Queen StreetResponded on September 24, 2024

   Hi Jennifer, We appreciate you taking the time to leave a review, all feedback helps us grow as a business and improve. I sincerely do apologise that your experience was not at the standards we typically hold here at Queen Street and this has been communicated with our team in a serious manner. I am glad to read that you enjoyed our cocktails and would like you to understand that daily we are aiming to improve all our guests experience's while visiting Queen Street. We would love to welcome you back to allow you to have a much more pleasant experience. Kimd Regards, Queen Street
   

   Is this helpful?

   Report
4. A

   Ann

   Connacht

   1 review

   5.0

   1 review

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food in fabulous surroundings with a lovely atmosphere.
   

   Queen StreetResponded on September 24, 2024

   Dear Ann, Thank you very much for your lovely review. We are delighted that you enjoyed your dining experience with us. I will pass on your kind words to our F&B Team. We are looking forward to seeing you back in Queen Street again in the near future. Kind Regards, Queen Street
   

   Is this helpful?

   Report
5. K

   Keith

   Dublin

   1 review

   1.0

   1 review

   Dined on September 7, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Terrible service, cocktails took 45 mins to come and came after food was eaten. Ordered a blueberry Daquiri and was brought a strawberry one after 45 mins and told they were out of blueberries. I didn’t mind but at least come and ask rather than give me something I might not like or want. Food portions were small. Manager very inexperienced and nearly bumped into several people. Would rush past people carrying drinks back to tables rather than let them through first. Would not come back or recommend, overall bad experience. Air conditioning on so high it was freezing and it was dripping onto the floor in the middle of the restaurant, someone could slip. What is going on in this place?
   

   Queen StreetResponded on September 24, 2024

   We appreciate you taking the time to review your visit to Queen Street. All feedback helps us improve the services that we provide to our guests. I wish to offer you our apologies for the delay and mix up on your cocktails. This is something as a team we will rectify and ensure it is not repeated again. All issues have been taken with a matter of seriousness and we would hope to welcome you back to show this is not the standard we set her. Kind Regards, Queen Street
   

   Is this helpful?

   Report
6. M

   Michael

   Connacht

   1 review

   1.0

   1 review

   Dined on August 22, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food was very good but the service was terrible. The time gap between courses was totally unacceptable. The server forgot to deliver our drinks order. The server took away my wife's dinner before she was finished eating it, he did not ask was she finished. We had barely finished eating when the bill was delivered to our table without being asked for. It did not seem very busy and we watched a table beside us and they were having a similar experience. Falty Towers!!!! Will never go back!!!
   

   Queen StreetResponded on September 24, 2024

   Hi Michael, We appreciate you taking the time to leave a review, all guest feedback is valued so we as business can improve. I sincerely apologise that your dining experience with us was not as the usual standards we hold here, this has been investigated and communicated with our team. I understand this is not acceptable but I do hope that you would dine with us again in the future so we can ensure you have a more enjoyable experience. Please don't hesitate to contact us directly to discuss further. Kindest Regards, Queen Street
   

   Is this helpful?

   Report
7. KH

   KayceH

   Los Angeles

   8 reviews

   vip
   1.0

   8 reviews

   Dined on July 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We had a reservation - when we walked in the person working couldn’t care less and told us to seat ourselves. He got us a drink and then we never saw another server for about an hour. In the meantime loads of people were coming in to the restaurant and being seated but not sure if they were getting served as we could only see one person working (different from the first guy). We let that person know we were leaving. They said everyone called in and he didn’t know what was going on. He was trying his best. Really sad as we were looking forward to our meal there.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Tampa

   1 review

   5.0

   1 review

   Dined on June 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a very nice meal and the service was good. I would visit again
   

   Queen StreetResponded on August 8, 2024

   Many Thanks for your positive review, thanks so much for spending the time to let us know about your experience, its appreeciated. Best Regards Marco Sellors Hotel Manager Victoria Hotel
   

   Is this helpful?

   Report
9. CM

   ChrisM

   Dallas

   16 reviews

   vip
   5.0

   16 reviews

   Dined on June 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was lovely, atmosphere was also lovely. We would definitely go back if in area.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Manchester

    1 review

    1.0

    1 review

    Dined on May 13, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Served by a very rude man. Food was very under whelming considering the price. The pizza was microwaved it looked like. And €20 for 6 chicken wings is a joke - and they weren’t even good. Very disappointed, will not be going back. I’d recommend not going there
    

    Queen StreetResponded on May 16, 2024

    Hi, and thank you very much for your feedback. We are very dissapointed you did not enjoy your experience dining with us here at Queen Street. I have passed on your feeback to our kitchen team. We hope you would allow us to ammend this on returning and we would make sure that your experience dining here is more enjoyable. Kind Regards, Queen Street
    

    Is this helpful?

    Report