Quince Lakehouse

Review summary

1. K

   Karin

   VIP

   Austin

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   DJ was too loud. But everything else great. Thanks
   

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2. T

   Teresa

   Stuttgart

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   We have been to Quince quite a couple of times already. We used to absolutely love it. Unfortunately the service has declined a lot. Only a handful of employees are absolutely amazing. I forgot their names but there are two very sweet and friendly Turkish women there. They are very professional and loved on our little one. We always pick the steak and eggs and it used to be so delicious. Unfortunately the last two times were not the greatest anymore. Especially our recent visits food quality was not the greatest. Nobody really enjoyed their dish. Also it was the first time that we chose a coffee latte but they didn’t bring a Latte but more of a coffee with milk. I noticed during my last visit, that the mimosas aren’t made with bottled sparkling wine anymore but rather out of the tab and the taste is nothing like a mimosa with bottled sparkling wine. I think this was our last visit since we were overall very disappointed.
   

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3. C

   Christina

   Zurich

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   everything was ok. nothing special, nothing terrible. just very average. I remember our first visit as much better so this felt rather underwhelming. experience is inconsistent. we did sit in a different area: this time surrounded by larger parties. it was very loud, televisions showing flow TV and atmosphere lacked. thankfully we had somewhat of a decent view. all our food came at once, starters and mains. nothing to rush back to.
   

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4. R

   Rob

   Austin

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   my wife and I went not knowing what to expect by some of the other reviews we saw, but were unbelievably surprised by not only the atmosphere the service and the food, but just by the overall experience. if you are lucky enough to have Kevin as your server, listen to his advice, he knows what he’s talking about. He let us the right way regarding food and drink, and everyone was incredibly attentive during a busy night. can’t recommend going there enough! 
   

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5. L

   Leonid

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambience, views, food and overall value. Definitely recommend for casual night out or a date
   

   Quince LakehouseResponded 3 days ago

   Thank you for your wonderful review! We're thrilled to hear you enjoyed the ambiance, views, food, and overall experience. We're honored to be a part of your casual nights out or special date nights. We look forward to welcoming you back soon!
   

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6. F

   French

   VIP

   San Antonio

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We alway have a Fun time and the restaurant is always clean. The music is entertaining and the food is always tastes excellent. The sushi and oysters are always fresh.
   

   Quince LakehouseResponded 4 days ago

   Thank you for your wonderful review! We're thrilled to hear that you always have a fun time at Quince and enjoy our clean environment, entertaining music, and excellent food. It's great to know that our sushi and oysters meet your expectations for freshness. We look forward to welcoming you back for more enjoyable experiences!
   

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7. R

   Ruth

   Austin

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my son’s 18th birthday. Food and lakeside seating was fabulous. Perfect choice!
   

   Quince LakehouseResponded 4 days ago

   Thank you for celebrating such a special occasion with us! We're delighted to hear that the food and lakeside seating made your son's 18th birthday a fabulous experience. We’re honored to have been part of this milestone celebration. We hope to welcome you back for more memorable moments! 🎉🎂✨
   

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8. A

   Andy

   Austin

   22 reviews

   3.0

   22 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The location was great. I was hoping for an experience that aligned with the great location. It was a cool afternoon, and they say us on the outside patio. None of the nearby heaters were working. Why they say us outside was strange, given that it was a 1pm reservation and the place was quite empty. Service was not top notch and the food was OK.
   

   Quince LakehouseResponded 4 days ago

   Thank you for sharing your experience, Andy. We’re glad you appreciated the location but are sorry to hear the service and seating arrangements did not meet your expectations. Your feedback about the patio heaters and the decision to seat you outside despite the weather has been noted, and we’ll work with our team to ensure comfort and attentiveness in the future. We hope you’ll give us another chance to provide the exceptional experience we strive for.
   

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9. A

   Alonso

   Austin

   1 review

   2.0

   1 review

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Let me preface this by saying I have never left a review anywhere. My problem was with the service. I’m a server and my experience dining was far from good. The server couldn’t even introduce himself and didn’t check on us at all. Didn’t drop off our food. Or even check us out. The restaurant was practically empty aswell so being busy wasn’t an excuse. I work in this industry and I definitely believe in working for your tip. The young lady who dropped off our food looked like she did not wanna be there and did not say a word at our table, no smile, no “enjoy your meal” nothing. As a server it’s important to make sure guests feel welcome and taken care of and we did not feel that at all. Food was mediocre. I would o my advise to Come here for the ambiance and drinks not the food or service.
   

   Quince LakehouseResponded on December 13, 2024

   Thank you for sharing your feedback, Alonso. We deeply regret that your experience did not meet your expectations, especially considering your background in the service industry. It’s important to us that all of our guests feel welcomed and well cared for, and we clearly fell short in your case. We take this feedback seriously and will address the concerns you’ve raised with our team to ensure improvements moving forward. Can we contact you? Thank you again for your review, and we hope to have the opportunity to better serve you in the future.
   

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10. J

    Jessica

    Austin

    3 reviews

    5.0

    3 reviews

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you for seating us early and giving us a table on the outside patio, perfect for our toddler and still warm enough with heaters! Great experience. Thank you!
    

    Quince LakehouseResponded on December 10, 2024

    Thank you so much, Jessica, for your kind review! We're thrilled to hear that you had a great experience and that the outdoor patio seating worked well for you and your toddler. We're glad the heaters kept things cozy and that you enjoyed your visit. We look forward to welcoming you back for another wonderful time!
    

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