Quince Riverside

Review summary

1. C

   CAROLYN

   Central Coast

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food and drinks were not what we expected Our gin martinis were warm and mostly vermouth. The food was mediocre. We did like the ambience, especially the patio seating.
   

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2. K

   Kristina

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit. The atmosphere was beautiful, elegant and welcoming. The food was exquisite and the hand crafted cocktails exceeded my expectations. And if that wasn’t enough to bring us back, the employees made the experience inclusive and fun. If you are ever lucky enough to sit at one of Tokyo’s tables, just know you will not be disappointed. He is one in a million.
   

   Quince RiversideResponded 5 days ago

   Thank you for your glowing review! We're thrilled to hear that you enjoyed the atmosphere, exquisite food, and hand-crafted cocktails. It’s wonderful to know that Tokyo made your experience even more memorable—he truly is a gem. We look forward to welcoming you back for another extraordinary visit!
   

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3. J

   James

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Bad food, nasty margaritas and poor service, bad combination
   

   Quince RiversideResponded 5 days ago

   We are truly sorry to hear that your experience at Quince did not meet your expectations. It concerns us that the food, margaritas, and service fell short of our usual standards. To help us look into this further and improve, could you please share the name under which the reservation was made and the time of your visit? We hope to have the opportunity to improve your impression in the future. Sincerely,
   

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4. D

   Dorie

   Dallas

   48 reviews

   vip
   4.0

   48 reviews

   Dined on November 22, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was excellent and the venue is attractive. Parking can be a bit of a hassle but there is a garage. The menu is varied but many dishes are on the spicy side, so be forewarned. The blackberry cobbler is to die for!
   

   Quince RiversideResponded 5 days ago

   Thank you for your thoughtful review and for sharing both the highlights and areas where we can improve. We're delighted to hear you enjoyed the excellent service, attractive venue, and the blackberry cobbler—it’s definitely a guest favorite! We’re sorry to learn that the Aji Pepper Risotto was too spicy for your taste. While we aim to offer bold and varied flavors, we understand spice levels can be subjective, and we’ll share your feedback with our culinary team to ensure we’re balancing flavors appropriately. We appreciate your detailed comments and hope to welcome you back soon for another enjoyable dining experience.
   

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5. J

   Julie

   Houston

   27 reviews

   vip
   2.0

   27 reviews

   Dined on November 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was cold outside, we were seated right by the door. Took 10 min for the server to come over. There were a couple of big parties. After being told how good the French dip was, I ordered it. It took awhile for the food. She brought me a chicken sandwich (I never even asked about the chicken sandwich). My French dip came when my husband was almost done. (I did not want his to get cold). We were told it would be taken off the bill, but after we paid we looked and it was not. (Our bad for not double checking). Food was decent, but prob won’t go back. Despite this, we left her a good tip, but regretting that now. She really did not care.
   

   Quince RiversideResponded 5 days ago

   Thank you for taking the time to share your experience. I'm truly sorry to hear about the challenges during your visit, from the delay in service to the mix-up with your order and the unresolved billing issue. This does not reflect the standard we strive to provide for our guests. If you’re open to it, I’d like to look into this further and make it right. Could you share the name on your reservation and the time of your visit? We’d also appreciate the opportunity to connect with you directly to ensure your concerns are addressed. Your feedback is invaluable, and I hope we can restore your trust in us for a better experience in the future.
   

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6. M

   Maddie

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Great Dining Experience, however bar service was lacking. It took forever to get drinks. I felt bat for our server, because it wasn’t her fault. Overall it was a positive experience, and we will return.
   

   Quince RiversideResponded 5 days ago

   Thank you for sharing your experience and for your kind words about the dining experience overall. We're thrilled to know you enjoy visiting us and plan to return. However, I sincerely apologize for the delays you’ve experienced with the bar service on multiple visits. We understand how frustrating it can be to wait for drinks, and we’re actively working on improving our bar efficiency to ensure every part of your visit matches the high standards we aim for. Your continued support means the world to us, and we look forward to welcoming you back for an even better experience next time.
   

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7. T

   Tatiana

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food - wonderful experience. Quincy never disappoints
   

   Quince RiversideResponded on November 19, 2024

   Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience at Quince and enjoyed the food. We look forward to welcoming you back for another great visit soon!
   

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8. A

   Amy

   Dallas

   1 review

   2.0

   1 review

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We ordered the French toast and jalapeno cheddar sausage. The food was mid at best. Service was fine, but not exceptional. The view was lovely. The tables are so close that it is still loud outside. I won't be back.
   

   Quince RiversideResponded on November 20, 2024

   Hello Amy, Thank you for sharing your feedback. We're sorry to hear that the food and overall experience didn’t meet your expectations. We take all comments seriously as they help us improve. Could you let us know if there's anything specific about the food or service we could have done better? Additionally, we’d like to share your comments with our team. We hope to have the chance to change your impression in the future.
   

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9. L

   Lee

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing in every way. We came after having enjoyed at the San Miguel de Allende location twice recently and were not disappointed.
   

   Quince RiversideResponded on November 21, 2024

   Hello, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your experience and that it lived up to the high expectations set by your visits to our San Miguel de Allende location. Your continued support means so much to us, and we can’t wait to welcome you back for another amazing time!
   

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10. s

    sarah

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on November 17, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    We waited 15 minutes for a table. The table was very wobbly, my old fashioned was delivered to the table with no cherry or orange peel so I sent it back. Food was good but the risotto was under cooked. We loved quince in San Miguel, but this was not the same level of food or service. Good but not great. Doubt we will be back.
    

    Quince RiversideResponded on November 19, 2024

    Thank you for your feedback, Saraho. We're glad you enjoyed the food, but I sincerely apologize for the issues you experienced with the service and the risotto. We aim to provide a high level of consistency across all our locations, and it seems we fell short during your visit. I’ll make sure to share your comments with the team to ensure we improve. If you're open to discussing this further, we'd appreciate the opportunity to make things right. Could you please provide the name of the reservation holder and the date of your visit? Thank you again for sharing your thoughts.
    

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