Quince Rooftop

Review summary

1. S

   Silvia

   Cancun

   4 reviews

   vip
   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Como siempre, la comida y servicio… espectacular! Y el ambiente muy acogedor
   

   Quince RooftopResponded 3 days ago

   Hola Silvia, ¡Muchas gracias por tu reseña! Nos llena de alegría saber que la comida, el servicio y el ambiente cumplieron con tus expectativas. 😊 Esperamos seguir siendo parte de tus momentos especiales y verte de nuevo muy pronto en Quince. ¡Un saludo cordial! Equipo Quince
   

   Is this helpful?

   Report
2. A

   Angel

   Chicago

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our waiter had many misses and did not pay attention to table. Food was good but service had many opportunities.
   

   Quince RooftopResponded 3 days ago

   Dear Angel, Thank you for sharing your feedback. We deeply regret that your third visit to Quince did not meet your expectations, particularly regarding the service. Your experience with our waiter does not align with the attentive and professional service we strive to provide every guest. We truly appreciate your continued visits and value your input as it helps us improve. If you would be willing, we’d like to understand more about your experience so we can address the service issues. Could you share more details or let us know the best way to contact you? We hope to have the opportunity to regain your trust and provide the exceptional service you deserve on a future visit.
   

   Is this helpful?

   Report
3. A

   Alberto

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Toda la ambientación muy buena como siempre. Solo que en esta ocasión el servicio muy malo. En varias ocasiones pedimos que nos quitaran un ventilador y al no hacernos caso, nos tuvimos que parar a desconectarlo. El calentador hasta la 4a vez que les dijimos lo prendieron. Y las primeras bebidas tardaron más de 20 mins en servirlas.
   

   Quince RooftopResponded 4 days ago

   Gracias por compartir tu experiencia. Nos alegra saber que la ambientación fue de tu agrado. Lamentamos mucho los inconvenientes con el servicio durante tu visita. Pedimos disculpas por los retrasos con las bebidas y por la falta de atención con el ventilador y el calentador. Tomamos tus comentarios muy en serio y trabajaremos en mejorar estos aspectos para garantizar que la experiencia de nuestros huéspedes sea siempre excelente. Esperamos poder ofrecerte una experiencia más satisfactoria en tu próxima visita.
   

   Is this helpful?

   Report
4. Z

   Zury

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Muy bonito lugar, como n una vista espectacular a la catedral, la comida excelente y un servicio muy bueno. El único tema es que tienes que llegar antes de las 7 para que puedas ver el show y nosotros llegamos después de las 9
   

   Quince RooftopResponded 4 days ago

   ¡Gracias por tu reseña, Zury! Nos alegra saber que disfrutaste de la vista, la comida y el servicio. Lamentamos que no pudieras ver el show, te recomendamos llegar un poco antes la próxima vez para aprovecharlo al máximo. ¡Esperamos verte nuevamente pronto!
   

   Is this helpful?

   Report
5. a

   agustin

   Houston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Such an amazing and beautiful restaurant. The views are beautiful and the service was great .
   

   Quince RooftopResponded 3 days ago

   Thank you for your wonderful review! We're thrilled that you enjoyed the stunning views and had a great service experience during your visit. Your kind words mean so much to us. We hope to welcome you back soon for another amazing dining experience!
   

   Is this helpful?

   Report
6. M

   Montse

   Mexico City

   2 reviews

   4.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Si haces reserva con OpenTable te darán la peor mesa. Fuera de eso la comida es muy buena.
   

   Quince RooftopResponded 3 days ago

   Gracias por compartir tu experiencia. Nos alegra saber que disfrutaste de la comida, pero lamentamos que la asignación de mesa no haya cumplido con tus expectativas. Trabajaremos en mejorar este aspecto para garantizar que todos nuestros huéspedes tengan una experiencia completa y agradable. ¡Esperamos recibirte nuevamente pronto!
   

   Is this helpful?

   Report
7. A

   Angel

   Los Angeles

   1 review

   5.0

   1 review

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience from the hostess to the waiter
   

   Quince RooftopResponded on November 13, 2024

   Thank you for sharing your experience! We're thrilled to hear that our team made your visit enjoyable from start to finish. We hope to welcome you back soon for another amazing experience!
   

   Is this helpful?

   Report
8. J

   Julia

   Orange County

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful location. Great people watching. Good music.
   

   Quince RooftopResponded on November 13, 2024

   Thank you, Jules, for the wonderful review! We're delighted you enjoyed the beautiful location, the lively atmosphere, and the music at Quince. We hope to welcome you back soon for another fantastic experience!
   

   Is this helpful?

   Report
9. M

   Martin

   Houston

   8 reviews

   5.0

   8 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing view and food. With the exception of the Bus Boy (very attentive and accommodating), all others level of service was slow. Recommend if you want to have dinner and a great experience.
   

   Quince RooftopResponded on November 13, 2024

   Thank you for your 5-star review! We're delighted that you enjoyed the amazing view and food, and we appreciate your kind words about our attentive busser. We’ll take your feedback about the service speed into account, as we're always working to improve. We hope to welcome you back for another memorable experience soon!
   

   Is this helpful?

   Report
10. R

    Raul

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was the peak of our trip so far. It was nerve racking at firsts because I was not sure how expensive this would be but after receiving the bill for our meals it was very reasonable. We were treated with the utmost respect and had a very personalized experience. I would recommend this restaurant to anyone that can reserve with enough time to enjoy their stay.
    

    Quince RooftopResponded on November 13, 2024

    Thank you for sharing this wonderful review! We're thrilled to hear that your experience at Quince was a highlight of your trip. It’s fantastic that you felt both welcomed and valued, and we’re glad to hear that our offerings felt worth it. We hope you’ll visit again and make more great memories with us!
    

    Is this helpful?

    Report