Quince Rooftop

Review summary

1. A

   Ana Bertha

   Unspecified

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nos encantó todo, la comida deliciosa, la vista espectacular y el lugar 10 de 10
   

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2. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous rooftop dining experience. Beautiful views and delicious food.
   

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3. F

   Francisco

   Mexico City

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   No esta para volver, ojalá no fueran tan pesados, lastima la ubicación es buena
   

   Quince RooftopResponded 1 day ago

   Lamentamos mucho que tu experiencia no haya sido lo que esperabas, Francisco. Nos gustaría saber más sobre lo que ocurrió para poder mejorar. Si puedes, por favor contáctanos a través de nuestras redes sociales o por mensaje directo. Apreciamos tus comentarios y esperamos poder tener la oportunidad de brindarte una mejor experiencia en el futuro.
   

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4. M

   Mariano

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Buen ambiente para tomar un coctel. Excelente vista de la ciudad
   

   Quince RooftopResponded 1 day ago

   ¡Gracias por tu reseña, Mariano! Nos alegra saber que disfrutaste del ambiente y la vista mientras tomabas un cóctel. ¡Esperamos verte pronto de nuevo para otra gran experiencia en Quince! Saludos, El equipo de Quince
   

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5. OT

   OpenTable Diner

   Mexico City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Un lugar muy bueno y con excelente ambiente para disfrutar con amigos y familia.
   

   Quince RooftopResponded 1 day ago

   ¡Gracias por tus amables palabras! Nos alegra saber que disfrutaste del excelente ambiente en Quince con tus amigos y familia. Esperamos recibirte nuevamente pronto para otra gran experiencia. Saludos, El equipo de Quince
   

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6. OT

   OpenTable Diner

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Although the food was very good, we felt disappointed with the experience we had during our visit. We made a reservation well in advance for six people, and we were assigned a table for four with six chairs. We understand that requests are subject to availability, but we were informed that we could not use other available tables of the reserved capacity because they were held for other customers. What is unacceptable is that, throughout our entire stay, those tables remained unoccupied. This demonstrates a lack of organization and inefficient reservation management. As customers, we expect a restaurant of this caliber to handle these situations with greater professionalism instead of the treatmet we received.
   

   Quince RooftopResponded 1 day ago

   Thank you for sharing your feedback with us. We're very sorry to hear that your experience didn’t meet your expectations, especially regarding the table situation. We truly understand your frustration, as we strive to accommodate all our guests comfortably and efficiently. Your comments about the reservation management have been shared with our team for review and improvement. We appreciate your kind words about the food and hope that, despite the challenges, we can provide you with a better experience during your next visit. If you'd like to discuss this further, please feel free to reach out to us directly through our social media channels.
   

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7. OT

   OpenTable Diner

   Querétaro

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Comida súper rica, música padre, tragos deliciosos y súper ambiente. Súper recomendado.
   

   Quince RooftopResponded 1 day ago

   ¡Gracias por tu excelente reseña! Nos alegra saber que disfrutaste de la comida, música, tragos y el ambiente. ¡Esperamos verte pronto para seguir ofreciéndote una gran experiencia! Saludos cordiales, El equipo de Quince
   

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8. D

   Debbie

   VIP

   Salt Lake City

   24 reviews

   3.0

   24 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Beautiful rooftop but way too noisy. Appetizers were good, main courses took over an hour and then came raw. Staff blamed it on another party. Don’t take a big party if you can’t handle your reservations. They also ran out of several Mezcals.
   

   Quince RooftopResponded 3 days ago

   Thank you for your feedback, Debbie. We truly appreciate your compliments on our rooftop and appetizers. We're sorry to hear about the issues you experienced with the main courses and service. We always aim to provide timely and well-prepared dishes, and we're sorry for the delay and the quality of the food that didn't meet expectations. We will certainly address this with our team to improve our efficiency, especially during larger parties. We also apologize for the shortage of mezcals and will make sure to review our stock. We hope you'll consider giving us another chance to deliver a better experience next time. Best regards, The team at Quince
   

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9. D

   Debra

   Austin

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent in all aspects!!! We will definitely be back.
   

   Quince RooftopResponded 3 days ago

   ¡Muchas gracias, Débra! Nos alegra muchísimo saber que disfrutaste de todos los aspectos de tu experiencia en Quince. ¡Será un placer recibirte nuevamente en tu próxima visita! Saludos, El equipo de Quince
   

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10. OT

    OpenTable Diner

    VIP

    Toronto

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great spot! I recommend the crispy tuna and short ribs. Beautiful views.
    

    Quince RooftopResponded 4 days ago

    Thank you for your wonderful review! We're delighted that you enjoyed our beautiful rooftop, vibrant ambiance, and diverse menu. We hope to welcome you back soon for another amazing experience! Best, The Quince Team
    

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