RA Sushi Bar Restaurant – Times Square, NY

Review summary

1. OT

   OpenTable Diner

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I am a frequent patron to this restaurant. I usually am to have a great time, with fabulous service and tasty food. This time I felt my service was a bit discriminatory. My waitress was a lot more attentive to other tables, while my table experience an extremely long wait time to put in any orders, and once she eventually did come it felt as though we were being rushed and like we were a bother to serve. It was truly disappointing. We chose to just pay for our beverages and leave instead of dining as we initially planned. This has never been my experience before at RA and I am hoping that it was just a one time thing.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 1 day ago

   Dear Guest! Thanks for the feedback. We're really sorry to hear about your recent experience at RA Sushi Bar Restaurant – Times Square. We strive to provide a great dining experience for all of our guests and it seems we fell short this time. We apologize for the long wait time and feeling rushed you. We value your feedback and will use it to improve. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

   Report
2. C

   Charles

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service suck. We got there for happy hour, we arrived around 5:30 about 15 minutes earlier than my reservation and was seated right away but our server didn’t come till after 5:53 and that was after we alerted the manager that we been waiting over 15 minutes to be served so imagine if I didn’t say anything we would’ve missed out on happy hour. And then our server barely checked up on us I had to literally flag her down to get her to assist us. It was terrible experience. The food was good but the service just ruined our night.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 1 day ago

   Hey Charles! Thanks for the feedback. We're sorry to hear about your experience at RA Sushi Bar Restaurant – Times Square. We strive to provide a top-notch service to all our guests and it seems we fell short during your visit. We appreciate your patience and understanding, and we're glad to hear that you enjoyed our food. We will address this issue with our team to ensure better service in the future. We hope to have the chance to serve you again and provide a better experience.
   

   Is this helpful?

   Report
3. C

   Charlie

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   They were short staffed and took too long to get drinks and place order. Once order was placed, food came quickly and it all was delicious. They just need more servers.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 6 days ago

   Hey, Charlie! Thank you for taking the time to share your experience at RA Sushi Bar Restaurant – Times Square. We're thrilled to hear that you enjoyed our food and found it delicious! We appreciate your feedback about our service. We always strive to provide our guests with the best experience possible, and we're sorry to hear that we fell short this time. We will certainly take your comments into consideration as we continue to grow our team and improve our service. We hope to see you again soon for another wonderful dining experience. Best Regards, The Management Team
   

   Is this helpful?

   Report
4. E

   Enid

   New York City

   21 reviews

   5.0

   21 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great sushi and friendly staff. Christopher the manager greeted us and made sure we were enjoying ourselves!
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 7 days ago

   Thanks for the review, Enid! We're thrilled to hear that you enjoyed our sushi and found our staff friendly. It's always our goal to make our guests feel at ease. We appreciate your kind words and look forward to serving you again soon!
   

   Is this helpful?

   Report
5. P

   Paul

   New York City

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Un restaurant qui rivalise avec les meilleurs de Tokyo ! Une tuerie
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on December 4, 2024

   Hey Paul! Merci beaucoup pour votre avis ! Nous sommes ravis que vous ayez apprécié votre expérience et que notre restaurant ait pu rivaliser avec les meilleurs de Tokyo. À très bientôt pour une nouvelle "tuerie" culinaire !
   

   Is this helpful?

   Report
6. A

   Ann

   Los Angeles

   9 reviews

   4.0

   9 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   good quality was not as expected. A bit disappointing
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on November 30, 2024

   Hey Ann! We appreciate you taking the time to share your feedback with us. We're sorry to hear that you found our quality to be less than expected. We always strive to deliver a high-quality experience and we're disappointed that we fell short during your visit. We're glad to hear that you found our service to be up to par. We hope that despite this experience, you'll give us another chance to impress you with our quality and service. Thank you for your feedback, and we hope to see you again soon at RA Sushi Bar Restaurant – Times Square. Best Regards, The Management Team
   

   Is this helpful?

   Report
7. C

   Cassie

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This is our second time at RA. The staff is very friendly and accommodating. They could have been more attentive, we had to flag down our server a couple of times. The food is good, but pricy. My major complaint is not having ingredients listed on the menu for each roll. Not all sushi places make rolls the same way. And if you are knew to sushi, how are you supposed to know what is in them? I have only seen this on the east coast. The west coast provides the ingredients of each roll. It's super helpful.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on November 27, 2024

   Hello, Cassie! Thank you for your feedback. We're glad you enjoyed your second visit to RA Sushi Bar Restaurant – Times Square. We're sorry to hear that your experience didn't match your expectations, especially with our service. We strive for attentive and friendly service and clearly, we fell short this time. We appreciate your comments about our menu and will take them into consideration. We hope to welcome you back soon for a more satisfying experience. Best regards, RA Sushi Bar Restaurant – Times Square Management Team
   

   Is this helpful?

   Report
8. N

   Nelson

   New York City

   36 reviews

   vip
   4.0

   36 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good but the service was not good. It seemed that they were understaffed. Everything took too long to order.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on November 25, 2024

   Hi Nelson! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at RA Sushi Bar Restaurant – Times Square. However, we're sorry to hear about your experience with our service. We always strive to provide prompt and efficient service to all our guests, and we regret that we didn't meet your expectations in this aspect. Your comments are invaluable to us and we will certainly take them into consideration as we continuously work to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best regards, RA Sushi Bar Restaurant – Times Square, NY Management Team
   

   Is this helpful?

   Report
9. M

   MARILENA

   New York City

   6 reviews

   vip
   1.0

   6 reviews

   Dined on November 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   This restaurant has completely gone downhill it used to be on the upper west side when it was called Haru and the food was exceptional. I used to go at least once a week. I’ve tried it twice now at this new location and it’s absolutely awful. The food quality is terrible terrible terrible
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on November 22, 2024

   Thanks for the feedback, Marilena! We're really sorry to hear that your recent experiences at RA Sushi Bar Restaurant – Times Square didn't live up to the quality you've known us for. We take your comments seriously and we're committed to improving. We're glad to hear that our service met your expectations, but we're sorry to hear that the food didn't. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and show you the improvements we've made.
   

   Is this helpful?

   Report
10. N

    Nate

    Philadelphia

    1 review

    4.0

    1 review

    Dined on November 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Great that is was right across from the Harry Potter show & near the Westin where we stayed
    

    RA Sushi Bar Restaurant – Times Square, NYResponded on November 26, 2024

    Hello, Nate! Thank you for taking the time to review RA Sushi Bar Restaurant – Times Square. We are delighted to hear that you enjoyed the sushi and our location near the Westin where you stayed. We strive to create a unique and enjoyable dining experience for our guests. We noticed that you rated our value slightly lower. We appreciate your feedback and will strive to improve in this area. We hope to see you again soon! Best regards, The Management Team
    

    Is this helpful?

    Report