Red Lobster - Cincinnati - Montgomery Rd.

Review summary

1. D

   Donna

   Cincinnati

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We made a reservation through OpenTable for 6 PM on a Saturday night. When we got there, the girl at the front desk said she showed no record of the reservation seemed very confused and it took another 10 minutes for her to go get someone else who could come and tell us what was going on. At that time she said we would have to be put on a waiting list with a 40 minute wait I said so there’s no reason to get reservations because it doesn’t matter when you get here you still go to the bottom of the waiting list. She said she didn’t know and finally another person came and was able to seat us but we had already been standing there for 15 minutes. We eventually got to order the food took over 45 minutes to come out even though the restaurant itself was probably less than half full. On a Saturday night, I can see that this would be a problem for the restaurant and they need to run a little more efficiently if they want to keep customers. The food was just so so I could’ve gotten the same quality of food buying in the freezer department at Kroger‘s. We probably won’t be back because of the service, under quality food, and ridiculously high prices. 
   

   Is this helpful?

2. T

   Tony

   VIP

   Cincinnati

   7 reviews

   2.0

   7 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Took nearly two hours- several patrons came in after us, and yet completed their meals and left before we were served. Our server was pleasant but seemed lost and oblivious.
   

   Is this helpful?

3. L

   Lonzo

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Terrible had to wait 30 mins after our reservation and waited another hour for our food on top of it took them 10 mins to give us our drinks and biscuits once we finally sat down.
   

   Is this helpful?

4. M

   Mark

   Cincinnati

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   We had reservations for 7:15 We were seated at8:00 Then it took them one and a half hours to serve us Filet “hockey puck “Mignon and under cooked Lobster tail. Certainly not worth the $115. Bill. We tipped well because in wasn’t our server’s fault. We left at 10:00
   

   Is this helpful?

5. J

   Jonathan

   Cincinnati

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Waited an hour 40 before sat waited 2 hours no food
   

   Is this helpful?

6. J

   Jackie

   Cincinnati

   1 review

   1.0

   1 review

   Dined on January 24, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We haven’t been to Red Lobster in ages. Thought we’d give it a try. It’s not as we remembered it. Our waitress needed a bit more training. Soup came out with meal , she kept forgetting items which took forever for her to bring. I think she liked spending more time talking to a male co-worker. Food was sub par. We won’t go back.
   

   Is this helpful?

7. S

   Scott

   Cincinnati

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation for 3 adults 3 children for our Christmas dinner. It took two hours to get our food. We didn’t get to have Christmas dinner. After two hours when our food arrived we asked for it to go straight in a box to take. The kids were crying hungry and we had to leave. Needless to say we had other stops it was Christmas. No dinner for the family.
   

   Is this helpful?

8. K

   Kathy

   Cincinnati

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated in the bar area, after having reservations. We waited 15 mins and did not get waited on. I asked to be moved to another table in another area. They seated us in the other dining room. Again, we waited and waited and did not get waited on. There were 5 servers walking all around. After having enough, after all it was Christmas, I asked for the Manager and waited 10 mins for her. The restaurant was not busy! I told her what happened and all she offered was she was going to check out what was going on in the dining room. We left! What a disappointment on Christmas day. Kathy Crane
   

   Is this helpful?

9. D

   Dale

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good Food and Service. Happy Red Lobster is still here.
   

   Is this helpful?

10. c

    crystal

    Cincinnati

    1 review

    1.0

    1 review

    Dined on December 25, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Unfortunately we was seated around 7:20- was given biscuits- never had a waiter til 7:45 who brought more biscuits! Took our order , we got our drinks at 8( the biscuits were great, but we had no plates!) It was loud with people complaining about food ect....we definitely heard 3 tables get comp by the manager( who was really the kitchen manager) (very nice young fellow) Our waiter did show up to apologize and thank us for being patient and nice!( he had a nightmare Christmas 🎄 eve) We were concern we had light show tickets entry for between 9:30pm -10pm at Claremont County Fairgrounds. We received a very messed up order at 8:50 pm plus biscuits! Everyone had left in our part of the resteraunt and no one paid! On the bar there was plates of food that no one knew who was suppose to get! A waste, we believe they lost money being open on Christmas Eve. Our plates look like they split shrimp and chips in between 2 orders, they had no hush puppies for our order, my daughter get any of her order, there was 5 of us and the food that we received was horrible! The waiter said the kitchen help said it's Christmas Eve, they are done cooking ect.... We was probably served left overs from the table that walked out bc it took to long to get their order. The waiter apologize and took off $2.40 for my missing hush puppies, but we all were missing the hush puppies, plus coleslaw for me, my daughter whole meal which was side of French fries and fried shrimp- so I was billed $101. For crap and we gave our waiter $18. For terrible service, bad food but AWESOME BISCUITS! I want the company to contact me, we couldn't expect the waiter to fix it, no one was listening- as we was getting the bill , we saw 2 kitchen personnel running out! We told jokes instead of harassing the employees about the situation, they had no control- Where was the manager? The other waiters were accusing each other of taking food that they knew wasn't for their table. We was grateful and thankful for BISCUITS!
    

    Is this helpful?