RH Rooftop Restaurant Jacksonville

Review summary

1. R

   Richard

   VIP

   Orlando

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 5

   The service was very poor, no manager around at all. The place looks great, it could be a lot better if well managed.
   

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2. T

   Tonya

   VIP

   Jacksonville

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was what we expected which is always wonderful. Nice menu additions.
   

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3. J

   Jorge

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance, food and service was amazing. I highly recommend.
   

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4. A

   Angela

   Indiana

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The environment was amazing! Place was fantastic.
   

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5. B

   Brian

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined on December 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Had reservations at 730pm, didn’t get seated until 8pm. They made my guest pay for there drinks while they waited so I didn’t get to pay for my guest since I arrived a few minutes late. Very disappointed.
   

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6. p

   pete

   Jacksonville

   2 reviews

   1.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Terrible service. Crammed into a table between two other tables. The Broccolini appetizer was five spears. Had to ask for plates and silverware. Over priced food.
   

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7. T

   Tom

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Rey nice ambiance and the service was great. Food was good but nothing special for the price.
   

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8. P

   PATRICIA

   VIP

   Jacksonville

   34 reviews

   2.0

   34 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   The ambiance at RH is lovely! I wish I could say the same about the food. First off though the service was very good, from the host to our server. We started with the artichoke appetizer which was delicious. And next the gem salad also very good but after that it was all downhill…… My daughter had the lobster roll which arrived cold. We quickly returned it to the kitchen. It came back just ok she said. I ordered the burger….who can’t cook a good burger? But it was two very thin patties overcooked and dry and cold. Are you kidding?!? I sent it back and another arrived hardly any better. I ate half of it but it was pretty bad. The prices are steep here and I don’t mind paying these prices if they he food is deserving but this was not! I WILL NOT BE BACK!
   

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9. L

   Laurence

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on December 4, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   love the RH store, but the restaurant experience in Jacksonville was terrible. Despite having a reservation, we were told the 'kitchen needs a break' and waited 15 minutes to be seated. Service was painfully slow, with no communication. After waiting 20 minutes to order, we were told another 10 minutes later that the roasted chicken was unavailable. Things only got worse—my friend's food took an hour to arrive, silverware was taken away and not replaced, and we had to grab it ourselves from another table. The server never returned to check if we needed anything, ask how the food was, or offer coffee or dessert. The disorganization and lack of care are completely unacceptable. This experience doesn’t align with the high standards associated with RH. We will not be returning!"
   

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10. C

    Cindy

    VIP

    Atlanta Metro

    28 reviews

    5.0

    28 reviews

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great place to eat & the service was amazing! Thank you!
    

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