River Restaurant Gordon Ramsay

Review summary

1. D

   Diane

   Phoenix

   15 reviews

   vip
   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing meal and great service before a show in the West End
   

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2. S

   Scott

   Seattle

   11 reviews

   vip
   2.0

   11 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I was kind of shocked. The Savoy is lovely and cocktails at the American Bar before were superb. But the River Restaurant was a miss for our Thanksgiving dinner. The atmosphere did not equal the other dining options at the Savoy at all. The service was spotty to say the least, and the food was just not up to Gordon Ramsey quality in my opinion. We spent over $600 US for three of us with only one inexpensive bottle of wine…it wasn’t worth it. Disappointed.
   

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3. A

   Allan

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food lovely staff but thought I had booked with a glass of fizz to go with the meal but did not get
   

   River Restaurant Gordon RamsayResponded 3 days ago

   Dear Allan, Thank you for taking the time to write a 4 star review. While we are delighted to hear you enjoyed your experience, we apologize for the oversight regarding the glass of fizz and will ensure this is addressed for future bookings. Your feedback has been taken on board and your comments discussed internally to address, so that a full reassessment of our service standards amongst the staff will be carried out in order to improve daily. We look forward to welcoming you back soon. Kind regards, The Guest Relations Team
   

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4. X

   Xavier

   London

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Usually, dining at the River is a great experience. But this time it was awful. We had a reservation at 7:30pm for 8 guests including 3 young children (2 1/2, 5 and 7 years old). Not only did we have to wait over 10 minutes to be greeted (due to the new organization with the opening of the Gallery) but we had to complain to the manager after a very long wait for our dinner to be served. Seated at 7:45pm, the orders arrived at 8:50pm!!! Over an hour of being served with hungry young children! And that's not all: one of the side dishes was missing; we informed the waitress. But when the side dish was finally served, the guest had finished his main course, of course.... What a shame! And not even compensation (at least, the missing side dish should have been free) The River? Never again!
   

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5. W

   William

   Berkshire

   4 reviews

   5.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A classic continental dining experience served up by expert staff who made the meal a real joy.
   

   River Restaurant Gordon RamsayResponded on November 18, 2024

   Dear William, Thank you for taking the time to write a 5 star review. We are delighted to hear that you truly enjoyed the food and service provided. Your kind feedback will be shared with the whole team. We all look forward to welcome you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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6. J

   Jane

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Made my birthday lovely. Thankyou very much Jane
   

   River Restaurant Gordon RamsayResponded on November 19, 2024

   Dear Jane, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this, on such a special occasion. Your kind feedback will be shared with the whole team. We all look forward to welcoming you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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7. K

   Kirsty

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just incredible on all Counts! Everyone in the group agreed!
   

   River Restaurant Gordon RamsayResponded 3 days ago

   Dear Kirsty, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this, on your recent visit. We all look forward to welcoming you back at The River restaurant. Kindest regards, The Guest Relations Team
   

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8. K

   Karen

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience overall. Impeccable service, great food and ambience. Highly recommended for a special occasion.
   

   River Restaurant Gordon RamsayResponded on November 19, 2024

   Dear Karen, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this, on your recent visit. Your kind feedback will be shared with the whole team. We all look forward to welcoming you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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9. A

   Angela

   London

   5 reviews

   4.0

   5 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Sourdough bread was very salty and I found the chicken meal so bland
   

   River Restaurant Gordon RamsayResponded on November 16, 2024

   Dear Angela, Thank you for taking the time to write a 4 star review. We are sorry to know that the bread and the chicken served didn't fully live up to your expectations on this occasion. We hope to have another chance at welcoming you back and ensure a most memorable experience. Kindest regards, The Guest Relations Team
   

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10. g

    gareth

    London

    1 review

    5.0

    1 review

    Dined on November 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good food and great service. Great value celebration
    

    River Restaurant Gordon RamsayResponded on November 16, 2024

    Dear Gareth, Thank you for taking the time to write a 5 star review. We are delighted to hear that you truly enjoyed the food and service provided. Your kind feedback will be shared with the whole team. We all look forward to welcome you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
    

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